This salon has been in business for years. Their new address is 216 Crown Street and that location is amazing I just love love the entire setup the different sections or areas or rooms. The old address had nothing on this location and as always beautiful decorated they are all welcome from Alex to Renee shout out to CAPTURE SALON and your team. Look at these beautiful space. Many blessings to you all. Definitely check them out at the new store read more

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Came in for soft glam makeup for a wedding - Renee did a great job. Also very reasonably priced.

I just got a wonderful cut here. I went in asking for a really basic cut with room for the stylist to interpret it ("long bob with layers and bangs") and would have been happy with almost anything. I walked out with the prettiest haircut I have ever had and I am so very happy. If you have thick hair, ask for Samantha. read more

My highlights were disastrous, terrible bleed marks throughout, and orange in color. The most disturbing part is the owner did the work and let me leave the salon knowing the nightlights bleed and the color was orange. What I thought was a little tweaking when I got home turned into a complete color correction at another salon. When I decided to reach out to the owner to express my disappointment she didn't even respond. All of this and she charged almost $300.00 and accepted a large tip from my sister. read more

Capture Salon - bleed marks for bleach throughout, this is just one example - Hair Salons Near Me - New Haven, Connecticut

First I want to say, what a Beautiful and Clean Salon, with the nicest lady's working!!! Everyone with a smile and so pleasant to be around!!! One of the Salons best picks is Valerie, she is an absolute Doll, who is full of knowledge and an absolute Professional in taking the Best care of her clients!!! Between her delicate handling of a manicure and pedicure, she is such a perfectionist!!! Her skills behind the Chair doing hair is Out of bounds as she is truly an Amazing Colorist and Stylist!!! You will love your experience here, make sure to ask for Valerie and have a day of beauty and relaxation!!! read more

$70 to have my hair totally destroyed. I went in for a haircut (stylist's name was Ann--know to avoid her). I showed her specific photos to indicate the length I was looking for. She began cutting and when I looked up from my phone--within a matter of seconds--I found much of my hair had been chopped completely off. I said "wow its a bit short," but didn't pursue it much further in the moment (because what's the point, the hair is not coming back). All I could do was be very diligent and to, in effect, micromanage the remainder of the session--which isn't something I normally do, but the trust had been totally eroded. I called the manager to let her know of my experience: I had my hair cut for a special occasion--to walk in my PhD ceremony--only to have it chopped OFF. I offered to show her reference photos versus what I had ended up with. To no avail. She refused to issue a refund. She also didn't inquire about the name of the stylist to look into things. What she offered instead was to cut my hair, free of charge, next time I came in. She said, in a tone that was both haughty and smug "I do NOT give refunds. I don't do that." But coming for a free haircut 2 months from now doesn't do me much good. The damage is done. My graduation photos are ruined. read more

Daughter got coloring done. Even though the starting color was a jumble of blonde, green and blue, the finished product was fantastic. Victoria did a wonderful job! read more

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I'm so delayed in writing this, as I've been to Toni at least twice now! My first appointment, Toni fixed a heavy-handed highlight job (that was done by a different salon). She was courteous, confident, quick (without rushing), and really listened to me. My second appointment was several weeks later - even longer than I'd normally stretch for highlights. Toni did such a nice job blending in the first appointment, that there really wasn't a need to go back once my roots came in. For this appointment, she was running behind schedule and was extremely apologetic. I assured her that this was my last stop for the day, and the delay was no issue at all. While finishing up the previous client, she scurried to make me hot tea and biscotti while I waited, and added in a moisturizing treatment during my shampoo to "make up for the wait." She didn't have to do any of that... and we all know we've been to salons where we barely even get an apology. As for the environment, it's decorated in a fun, inviting way. I've also found that stylists encourage open conversation, rather than feeling like each client/stylist is in their own private conversation. It feels very welcoming! read more

This salon gives off the impression of a high class salon but the reality is that if you come off even slightly unhappy, you are turned away and somehow made to be the bad guy. The receptionist implied that I was too trashy for their salon. That is totally innapropriate customer service. I believe there are few bad reviews for this salon because they threaten legal action whenever someone is unhappy with their service. Side note: Tony is a very good hair stylist and did do an amazing job. I just wasn't happy with the way the color came out and the way the salon lied to protect their interests so they would not have to fix it. read more

Capture SALON in 9th Square is an absolutely 5 star salon. I love the historic building and decor but above all, I love my hair! Joe gave me a baliogue ombre which looks gorgeous but most of all I will return again and again for the most relaxing shampoo and head and neck massage! Such a relaxing experience and I left with beautiful hair! read more

Capture Salon - Hair Salons Near Me - New Haven, Connecticut

I love Lisa! Lisa did an amazing job - she's my favorite! I got highlights and a hair cut, both of which still look great several weeks later. I also loved the toy poodles that come around and sit on your lap. What a lovely place with such positive energy all around :) read more

Capture Salon - Hair Salons Near Me - New Haven, Connecticut

Capture salon is the place I have been going to for a while now. I do not trust anyone else to do my hair, ever.... Alex is great and Joey as well!! Not to mention they have the cutest dogs there too: Lucy and Charlie. They are toy poodles, if I'm not mistaken, and you can even have them sit on your lap while you get your hair done. CUTEST LITTLE PUPPIES IN THE WORLD!!! They are a little pricey but absolutely worth every penny you pay. I even went there to get my hair cut and dyed a couple days before my wedding and I went there the day of my wedding to get my hair styled. They are amazing!!! Everyone that works there is great :) They are also VERY kind and honorable. I went in right after I came back from my honeymoon for a haircut. I decided to cut off a good length from my hair and had a style in mind. I walked out with a very nice hair cut but not exactly what I wanted. I decided to go back a couple weeks later and specifically asked for Alex, the owner, to cut my hair. She did exactly what I wanted and gave me the most precise hair cut I've ever had. Not only that but she did that KNOWING she was not going to charge me at the end. She could have given me what I wanted in 20 or 25 minutes but she wanted to make sure it was absolutely perfect and spent around 45 minutes giving me the look that I absolutely love!!!! read more

I really enjoyed my experience at Capture Salon. The atmosphere is beautiful! Toni did my hair exactly how I wanted it, she was an absolute doll, and I would recommend this salon to friends and family. I will definitely be going back. read more

If I could give this salon 0 stars, I would. One of the worst salon experiences I've had. I was going to be in new haven for a wedding, and did my research for a hair and makeup application. The girl who did my hair was very nice but could not at all blow dry my hair. I felt as tho I was in a clip it's. Very unimpressed I then when to sit to get my makeup done (60$) by the cheapest products on the market. She didn't prime, contour or know how to apply eyeliner. She also applied my fave makeup before my eye makeup, so then my eye makeup went everywhere on my face. I looked freaky to say the least. She also didn't let me tell her what I wanted for makeup. She insisted she knew what I wanted. Thank goodness I found an Ulta, and someone fixed my makeup. read more

Love that place!! Lisa magic scissors made miracle on my hair. I am loving my new haircut! My hair is so difficult to work with cause so thin, but she always does an amazing job at styling!!! plus you can pet the 2 cutest puppies I have ever since, while getting pampered! read more

I want to prefix this review by saying this will be my first and only review on yelp. The only reason I am writing this post is to warn people away from capture salon. I am new to the area and thought it would be fun to lighten my hair for the spring. I had previously gone to Ann for a hair cut and she had done an okay job so I thought I try her out. Without a doubt that was the biggest hair mistake I had ever made. I had not colored my hair in over 9 months because I had let in gracefully grow out from my previous balayage. The stylist, Ann, did not have a clue how to properly color in balayage or ombre, as she had claimed. My hair looked like a half blonde, half brunette disaster. I had streaks and slippage all throughout my hair. In several different spots you could see the straight line across where the foil laid. I have never been one to cause a scene in a public place, so I paid and left a graceful tip. I hoped to go home and allow my new hair to grow on me. Unfortunately, that was not the case. I had my hair done on Friday evening and by Sunday morning I could not bare to look at myself in the mirror. I had to attempt to get a refund and find someone who could properly fix this mess. I took a lot of pictures and decided to call the owner Alex on Monday to complain and ask for my $155+ back. She would not take or return my calls. As the receptionist stated it is their policy that they do not provide refunds they only "rectify" situations. Being exhausted and frustrated with the situation I decided to stop by Capture salon and show them the damage in person. Alex the owner was not in but Ann the stylist was. I showed her the pictures of her terrible work and she had no explanation or resolution. She would not even allow me to take my hair out of my pony tail to show her my hair in person. Ann was some what sympathetic and helpful however the receptionist Lauren was by far the rudest person I have EVER encounter. As I was explaining my situation in a very calm manner, she was condescending and mocking me. When I asked them to take a look at my hair, she told me that I needed to leave or she would call the new haven police. I had to step out of the salon onto the street to show Ann the stylist my hair as I was in tears. I work in corporate business sale and have dealt with my own fair share of angry customers. I am very aware how to hold my cool under extreme pressure. In no way was I disrespectful or causing a scene in the salon. It was 2 pm on a Tuesday and not one customer was present in the salon. I can honestly say I have never been more disrespected in my entire life. I left bawling and feeling so violated by the staff. I would rather allow capture salon to keep all my money than to allow myself to be put back in such a degrading situation. I hope this review prevents any future customers from being taken advantage of by capture salon. I will be taking my pictures and story to the Connecticut board of cosmetology because Alex the owner refuses to take credit for any wrong doing on her staffs behalf. read more

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*Visiting from NY for my nieces wedding, I was recommended to the lovely Capture Salon. This place is gorgeous - and very clean. Seriously I don't think there was a hair on the floor! From the initial phone call to the sweet receptionist Leah, to my visit with Sandra- Capture Salon was a refreshing and wonderful experience. Sandra is an excellent makeup artist and hair stylist and I highly recommend her and this salon. read more

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This place is gorgeous! They opened recently but did a bang up job fixing up the place. First class! I went around 5pm on a Thursday and parking wasn't too bad. That's the only negative I found, if you consider that a negative - limited parking. I walked in with extra-long scraggily hair. I had serious split ends going on. Between school and work I hadn't had a haircut in over 2 years. I was nervous to lose length but I also knew it would just get worse if I didn't get all the split ends off now (some split almost halfway up the shaft)! Hector Cruz confirmed this for me and made me feel comfortable with it. He did a FANTASTIC job. My hair went from long, thick, wavy, frizzy and split to medium-long and totally healthy. He used a PH balancer which did wonders. Is this an upscale place? Totally. But you get what you pay for and honestly, I thought it was a great value (that's coming from a girl who has gone to SuperCuts all her life). Everyone was super friendly and I felt really comfortable, which was surprising because I usually feel out of place in upscale places. Bonus: Hector works with cancer patients! That was really awesome to me. I want to grow out my hair to donate to Pantene Beautiful Lengths now! If you want to support a great cause like that this is totally the place to go. I know this probably sounded like an advertisement (I swear it's not - I'm a teacher, haha) but I will definitely be going here from now on (and more often than once every 2 years)! read more

The good: Pretty place, nice staff. I really wanted to like it. The bad: Waited for my esthetician for over 20 minutes. Wasn't even offered to reschedule, just an apology (it wasn't the desk gal's fault). Super unimpressed. Won't be coming back. read more

I got my hair cut at Capture 3 months ago and it was the worst hair experience that I have ever had. Not only was it the most I have ever paid for a haircut, but it was executed poorly. First of all, the haircuts are overpriced for what you get. My stylist barely washed my hair and didn't give me a scalp massage. In the past I have paid less than half the price for a haircut and received a scalp massage. The cut itself, I thought, was ok, but then when I got my haircut from my normal stylist in California today she said "WTF did the last girl do to your hair?..." Enough said. When she styled my hair she also used excess product and made my hair look so greasy like I hadn't showered in weeks. I immediately went home and showered because it looked so bad. I say run far, far away from this place and never look back. Save your money and go anywhere else. Worst. Haircut. EVER. read more

Awesome. Jenna V. is a goddess among stylists. Every haircut she's ever given me has made me feel like a million bucks. I have raved about her so much--and let's face it, she makes me look good, so the visual evidence backs up my claims--that even my boyfriend made an appointment with her. He's extremely handsome to begin with (if I may say so myself), but he sent me a post-haircut picture, and MY WORD. Fellas with long, textured, or otherwise unruly hair, this woman is the patron saint of sexy haircuts. As for the salon as a whole, I enthusiastically recommend the staff and the service. It's inside the former New Haven Water Company building, which has been dramatically renovated to feature airy, light-filled spaces and elegant decor. The employee break room is inside the building's old safe, which makes it look like you could accidentally lock yourself inside Fort Knox if you worked there. read more

LOVE this place! I've been twice now and am very very impressed. Every once in awhile I think you need to switch salons and hair style. I ventured in after being impressed by a friend who visited Capture just for blow-out. Even with no haircut, her style looked great. I asked for her same stylist (Hector) who has done a terrific job cutting and styling my hair. Very talented. Gorgeous salon; nice and friendly people- tea, coffee and treats served in the back. Pricing is competitive with other salons of the same stature. I highly recommend this place. The historic building it's in is gorgeous. Very relaxing ambience. read more

Anne did a fabulous job on my hair. I came in to get my hair blown out for an interview, and she made me look and feel great. Anne and the staff were very friendly and welcoming. The salon itself is immaculate and state of the art. I love the downtown location. I will definitely return and tell my friends and family about Capture. read more

Completely amazed by the beauty and cleanliness of this salon! Was coming in from out of town for a wedding and needed a last minute place for hair and nails for my daughters and myself. This place quickly helped me with an appointment and when we came in we were greeted by a pleasant young lady in their beautiful establishment. They offered us coffee and water. We were seen quickly and everyone was so kind and helpful! read more

Capture Salon - Luxurious Capture Salon!! - Hair Salons Near Me - New Haven, Connecticut

Moving to a new state means doing what every woman hates - finding a new salon! (Among other equally annoying things) Nothing is more terrifying than saying goodbye to your trusted specialists, and as a lady who regularly has hot wax applied and then ripped off, I needed to find someone I could trust. However, the bigger problem I quickly found was finding any salon/spa that offered waxing services! At best, they offered it for eyebrows, but after searching I found Capture Salon and booked an appointment within a few days of our move because sadly I desperately needed it. I easily found street parking on their block, and entered into a spacious and well designed salon, immediately being greeted by the receptionist who offered me refreshments as I waited a few minutes for Liz. She was very friendly, and we chatted throughout the appointment, which was less than an hour. Incredibly efficient and fast, and at a great price (after paying Philly/NYC prices for years). Now that I have her card and hours, I'll be a regular client! read more

I have been a client of Anne for over 10 years and she is by far one of the most talented hair stylists around. Capture offers its clients a comfortable atmosphere with plenty of space to relax and have an enjoyable experience. They offer a wide range of services that you can select from. All of the staff here are very talented and friendly. Once you come here you will be hooked. They are centrally located on Crown Street right downtown. Stop in say hi and make an appointment! read more

Ever since moving here from Los Angeles, I've been looking a place where I can get my nails done and at a fair price. I've been to places in and around New Haven with mixed feelings, but I really enjoyed my experience at Capture. The salon is beautiful, relaxing, open and airy. The esthetician with whom I was booked, was Liz. She was really approachable and well informed. She works in the back of the salon, which ended up being a gorgeous, very clean, second back room with floor to ceiling windows and a faux fireplace lined with green marble and adorned with ivory candles. It was such a calming environment. I got a CND Shellac French Manicure. The service was fast and efficient and it cost around $30 with taxes. I left very content and I would definitely come back here again. Given my experience with my manicure, I think I'm going to come back and try the salon part of the place for my hair :) read more

I have been going to Capture Salon since it first opened in its stylish quarters in downtown New Haven. The owner has created a handsome space, enhancing the architectural details of an older building that has high ceilings and beautiful old tile, with art and new decor. I followed my hair stylist when she joined this business. Renee has been my stylist for over 10 years and is superb! She is an expert colorist and stylist, and also is very enjoyable to talk to. She has great instincts about what will make her clients look good. I trust her totally to make me look my best. The entire staff is gracious and professional. I can recommend capture Salon highly. read more

I realize that reviews for a salon can vary quite a lot depending on your hair stylist. With that said, the receptionist was really nice, hard-working, attentive, and accommodating. The place is beautiful, clean, and inviting. My stylist, was nice, but I was very disappointed with the outcome. I asked for subtle highlights. I used the word subtle a couple of times, and mentioned I wanted them coppery not blond. Unfortunately, the initial outcome was blond highlights. There is nothing subtle about blond highlights against a head of dark brown (almost black) hair. She said she could darken them with toner. She said, she knew I didn't want them so light, but wanted to show me before she put on the toner. Not a problem, I thought, it can be easily fixed. The problem was that I was charged $45 for the toner. I don't know if this is standard, but it seems as though I shouldn't have to pay for her mistake. After all, I was very clear on what I wanted. I'm paying for a professional, I expect her to know how to work with color to get the client's desired outcome. It seems like a reasonable expectation. Everyone makes mistakes, I just rather not pay for ones other people make. I also wanted a haircut. I took some pictures with me of exactly what I wanted. We discussed the cut. It's a short cut. I suppose those can be more challenging. Again, I'm going to a professional. I expect her to know how to do it. Unfortunately, it did not turn out like the picture at all. To be clear, one of the pictures I showed her was of myself, with the cut I had, and wanted her to redo. So, it wasn't as though I was expecting to suddenly look like one of the models on the other pictures. The pictures were of the do from different angles so she could see the side, and back as well as the front. Anyway, very disappointing. Above all, I was really annoyed I had to pay for her mistake. I don't know if I would go back to see someone different. That was a lot of money for a very disappointing experience and final product. read more

I moved from out of state and had been reading through Yelp reviews in search of a new hair salon. As my first two choices of hair salons were booked out for weeks in advance, I made an appointment with Vanessa at Capture Salon, and came in for a haircut. After what must have been the fastest haircut since my middle school haircuts at SuperCuts and the equivalent, I was extremely disappointed to find that my haircut was not only executed poorly, but did not even follow the requests and specifications I had made prior to the start of the cut. The hairdresser (Vanessa) was nice enough, but seemed very distracted and not attentive to cutting and styling my hair during the appointment. I have long, thick, glossy hair and had been going to the same two hair stylists in Boston for years with little variation in my haircut. I was very specific about what I wanted done with my hair but instead of giving me the haircut I wanted, the hairdresser tried to convince me that the haircut I had gotten for years wouldn't work with my hair type, and she took it upon herself to alter my hair style to give me a more standard, boring look rather than the sophisticated haircut I had previously gotten for years - one I had loved with lots of layers, angles, and elegance. I explained in very explicit terms the haircut I wanted - layers to give my hair bounce, angles to frame my face, long bangs I could sweep to the side, and a V-cut in the back. I haven't been more disappointed with a haircut in years. My layers were uneven to the point where there were parts sticking out at the ends that I had to trim with scissors myself at home, I was given very few layers and angles, and I definitely had a straight line of hair instead of a V-cut in the back. Not being one to spend this much money on a haircut without at least somewhat satisfactory results, I had asked for reshaping several times at the end of the haircut prior to walking out of the salon, but because my hair had been blow dried and curled at the ends with a round brush, I couldn't tell that the layers were uneven and the other issues with the haircut until the following day after I had showered. I usually walk out of a haircut in love with the new bounce, definition, and style that my hair has afterwards. I was so disappointed after this haircut! My hair is one of my best features, and I usually get tons of compliments after a haircut, but my coworkers who had been praising my hair even *before* my haircut noticeably stopped commenting on my hair after it was cut to a very generic, nondescript, and non-flattering style. For such a premium price tag in New Haven, I would have expected far superior results. An ok place to go if you want a borderline standard haircut for a substantial price tag (you'd pay less at other salons for comparable results) but certainly not the place to go for a more sophisticated haircut that demands both skill and attention. Needless to say, the costly haircut fell far short of my expectations, and I will certainly not be returning to this salon. I'm planning a trip up to Boston within the next week to salvage my hair and restyle it in a way that looks elegant and flattering, because ultimately eating the cost of a second haircut will be less painful than having to live with this hair for the next several months. read more

This salon is atrocious. I showed up for a 5 pm appointment at 4:55, after waiting 25 minutes I asked the receptionist how much longer the wait would be. Her response? "The other girl before you came in late, so probably another 20-30 minutes. The stylist isn't trying to be late on purpose, it's just that sometimes people run late." I responded that in that case, a phone call would have been nice to let me know my stylist was running 50 minutes behind schedule, and the receptionist gave me a look that could kill. She then cranked up the attitude, becoming even more rude, dismissive and obnoxious (which I hadn't thought possible), and told me again that sometimes people run late and I just need to wait. No, I don't need to do anything, so I walked out. I have never in my life received worse customer service at a salon, and I have never, ever been told by a salon staff that my appointment was being pushed back by almost an hour because another client failed to get there on time, I will never come back to Capture and I will certainly be letting all of my friends and colleagues know about the experience I had. read more

OMG terrifying experience a few months ago. Victoria did a horrible haircut that made my hair unmanageable. She also did my eyebrows and I had NO eyebrows after the wax. I'm not sure if it was just that she was in a hurry because I had arrived a little bit late to my appointment and she had her last client of the day after me. She had a great, spunky personality and I really wanted to like my haircut and Capture as there are very few options in New Haven. I had a flight the next day so I had to travel with my wild hair and hairless brows to a wedding. read more

First of all the salon is beautiful i came in for hilites and lowlights and a haircut with Hector Cruz and he did an amazing job.I think it was the first time I really felt like a stylist truly listened to me and he then gave me his input i really appreciated that.let me just say it was the first time i left a salon so happy and feeling great everywhere I go I've been getting complimented on my color and cut was.thanks so much to Hector cruz and the salon for an amazing job I can't say enough great things I can't wait to go back to Hector cruz for my color and cut again.one of the first salons in New haven that made me feel like I was on my fifth ave in nyc.thanks again one!!! Michael read more

Gorgeous salon and a very friendly staff. I've gone to Vanessa twice, and she does an amazing job. I have the thickest hair most people have ever seen, many other stylists I've been to have been pretty intimidated and have backed off tackling such a job. Not Vanessa though, she dyed my hair recently (turned out GORGEOUS), and gave me a beautiful cut/style. I've never been happier with my hair. I'm a client for life! read more

I love this place. Staff is always friendly and accommodating. The hairdresser listen to what I am looking to do and make it happen.

This review is long overdue! I used Capture for my bridal services. The entire team was fantastic. Cassie did my hair and Vanessa did my makeup. Completely flawless. I received so many complements on the day of my wedding and it's completely due to them. I didn't have an official bridal party but some family and friends had their hair/makeup done as well and they all looked fabulous. Jess at the front desk was wonderful helping me schedule everything. They knew I had to be back to the hotel by 10am and made everything happen effortlessly. The champagne breakfast was loved by everyone and we had such a relaxing, stress-free morning! Love, love, love this team!! read more

I love coming here. Liz gives beautiful manicures and is relaxed, kind, and helpful. She also gives me the perfect kind of eyebrow wax and wonderful facials. The ambiance is great and the staff are lovely. read more

I got a great mani & pedi here, they did a very thorough job and my nails looked great. The salon is also in a beautiful space and is nicely decorated. read more

I cant say enough good things about this place! In the past year i got caught up in the "i need to dye my hair all the time!" Craze. I never had the money to get my hair professionally done because its so thick and long, so i did it myself. Recently i bleached my hair from purple to straight up bleach blonde. After a few months i grew tired of it and decided to go back to dark red. I box dyed it and... It came out atrocious. Had no idea what was wrong. My mother recommended Capture salon to me. I was soooo embarrassed to go outside. First let me say, i thought i walked into some kind of dream land upon entering! This place is gorgeous. They were very busy, but were extremely nice despite the hectic time i walked in. i didnt have to wait long and i explained my story to them. I think they almost cried when they saw my hair. I had nearly destroyed it, and they had a lot of work to do! Hector was my saviour however! It took the rest of the day to repair the damage i jad done, lots of filling and coloring and awesome banter between myself and the staff, a much needed cut, but Hector completely transformed my damaged hair into something manageable and gorgeous. Not only did i walk out of the salon feeling fablous, i felt i was a part of a family who really cared about me. I would recommend this salon to everyone for anything they need! they do an amazing job with their services as well as making you feel right at home! read more

Got a pedicure here yesterday and Liz, I believe was the technician and she did an amazing job!! Spent the extra time on my heels and trouble areas and never seemed rushed. I really appreciate someone who truly seems to care about their job and doing it well, and this salon has people who do just that! Kudos! read more