Stopped by kiosk location at Whalers Village to book a whale and helicopter trip. I was looking…read moreat the information at the kiosk while employee was helping another customer. I'm was immediately startled by the employee screaming and berating me saying that I could not look at the pamphlets and that they are for customers only! I was totally shocked as I went to this kiosk to book some excursions. This behavior was shocking and disgusting. Hopefully employee deals with their anger management issues. Someone with that demeanor should not be working in a customer service setting.

They send you a link for payment and then when you want to book other excursions they tell you that…read moreyou have to call and give them your card information to book it but that's not the case- they send you a payment link email but charge your card automatically.. Mind you i specifically asked if it would automatically charge or if we would have to call! Then Jada was so rude about it (see attachments below). The manager calls and said if they can't get released be prepared to go to the luau. Be cognizant of this.

Krista and Miles best tag team combo ever!…read more Heads up to future zippers: nobody told us we were going to do a bit of hiking and climbing stairs to get to the lines! Be prepared to move a bit. Also, a quick word of warning about our guide, Krista she had me try me a "strawberry guava" and promised it would taste more like strawberry then guava. It just tasted like regular guava... incredibly disappointing! That said, Krista and Miles were absolutely amazing. They are a great team! Krista was engaging, interactive, fun, and honestly one of the best tour guides I've ever had. Miles was fantastic too, he stepped up big time and had to save my godson a few times when he didn't quite make it to the platform. Despite the surprise workout and the guava lies, we had a blast. Highly recommend this crew!

Alec & Kaan were the best part of our adventure!! It was like they were part of our group, learned…read moreour names right away, personable, funny as hell and catered to everyone's experience. Patient with the ones who were scared and showed a lot of confidence in their abilities. Shared a ton of knowledge about the plants and wildlife in the area and the jokes kept rollin! My kids were so comfortable with them... and so was I! I would give this place 10 stars if I could! We had such a great time, all the lines give a different experience (height, length, view, speed etc). You will certainly get your steps in! You'll see amazing views and gain more confident with each line... I was the most scared and Alec & Kaan gently suggested some ways I could make it more exciting and comfortable and they were right! Literally a core memory for me and my kids. Thanks Alec & Kaan!

The only regrets we have is that we didn't find out about Zephyr Maui sooner! Extremely good…read moreexperience from booking to being out in the water and professional pictures at the end! Joe, Payson and Robbie went above and beyond customer service we look forward to coming back to Maui and booking with them. They will be our go to guides from now on! Mahalo

We hired Zephyr to take us on a road ride plus snorkeling. Our tour guide was Robbie, who was…read moreextremely nice and when above and beyond to try to get me a octopus picture. I would recommend this tour to anybody kind of gives you a little bit of history of the island.

I had my Road to Hana adventure with Donovan in February, during a particular rainy day, and it was…read morefabulous. Not only is Donovan an experienced and professional guide; he is chill, compassionate, easy to talk with, and full of helpful and insider information re: Maui and Hawaii in general. I learned from him so much about local norms (i.e., driving along those switchbacks and one-lane bridges), legends, flora and fauna, and....good bathroom stops. It was very much a customized tour - and he managed a couple of special requests for me. I always felt safe, he customized the day for me; it was a most excellent way to spend a day on Maui. Thank you to Susan and Donovan for an very special, unforgettable adventure.

For our Maui vacation, we knew we wanted to experience the Road to Hana. We considered a group tour…read moredue to the lower cost, but I am so glad we opted for the private tour. Not only did we get to ride in comfort with all our stuff, but we also customized every stop. We could easily say "yes" or "no" to any stop on the Road to Hana. Our tour guide Chris was excellent, informative, and fun to hang out with for the entire day. Chris had great recommendations for us and the food stops were amazing and delicious and tailored to what we were feeling or not feeling. We had a general idea of the stops we wanted to hit based on our research, but Chris went above and beyond to show us unique stops and views and scenic views. We made great memories and got to experience the road to Hana in a way that far exceeded our expectations. All though it was not the most affordable way to experience the road to Hana, we still felt it was worth the cost. It will be a great memory for us for years to come. I can now say I swam in a waterfall....a very cold one, but definitely worth it. Chris knows these roads and all the stops you might want to see, and he customized it to our level of adventure, including hikes and swims along the way. You can definitely find cheaper alternatives, but I would suggest speaking with Awapuhi Adventures to see if they can meet your needs. The pros of going private is that you are in the drivers seat (figuratively) for where and when to stop, and can skip anything that seems generic or not to your liking. The con is that it will cost some $$$. In our experience, it was worth it! Thanks again, Chris!

We did a half day. This is ideal if you want someone who's…read moregonna get you there quick and in the water, without a ton of "did you know" fluff. They went out and let us jump in, he said we could take as much time as we wanted and told us where we'd see the most- and then we were in the water. No "follow me, single file" either, The spots we saw were so amazing, away from the big boats and probably the best I've seen around Maui and Oahu. Nice guys, not big talkers, If you want people who will maximize the time you spend in the water, go with this tour.

This was our second adventure with this company and again it was awesome!…read moreChad and Ian are super amazing! Exciting and a full day of fun! Ian even dove and found me a beautiful shell ! Will always come back whenever in Maui!

Our family of 7 joined Kona and Nick on the 8 zip-line course out of Lahaina and loved every minute…read moreof our time with them as guides. They were funny, kind, down-to-earth, helpful, safe, and knowledgeable about the activity, island, and Hawaiian culture. We had kids from ages 11-19 plus us older parents and everyone had fun. Even our one nervous kiddo ended up loving the adventure and would gladly go again. We have zip-lined in other countries and states and can confidently say that Kona and Nick were 2 of our favorite guides. Ask for them and be ready to have a great time. If you like adventure, you will love this excursion. Highly recommend.

It was a great tour trip picked up at our condo at 2 am and drove up to the crater at Haleakalā…read morebefore sunrise starting at 430 till 545 it was fantastic

Sunset dinner cruise highly recommend. Value for cost very reasonable and the staff are awesome!read more

I'd add that right into the social part--it makes it clear the crowd was fun without making it…read moresound like a booze-cruise-only vibe. We had the BEST time on the Sea Maui Sunset Cocktail Cruise! From the very beginning, the experience was wonderful. We called to book and spoke with Sunshine, who was exactly that -- an absolute ray of sunshine! She was so sweet, incredibly helpful, communicated everything clearly, and genuinely made us even more excited for the experience. When it was time to board, it was immediately clear that the crew knew exactly what they were doing. We visited during "hurricane" season, so the swells were definitely LARGE -- but that didn't stop us from having the time of our lives! Great music, amazing staff, fun fellow cruisers, drinks flowing, delicious food, and the most incredible Maui sunset. The vibes were absolutely immaculate from start to finish. Somewhere along the way, I also became the unofficial, official iPhone-ographer of the boat and ended up taking photos for sooo many people! One of my favorite things about the cruise was the crowd -- it was truly all ages, and ALL ages were awesome and an absolute pleasure to party with. We met so many genuinely nice people, including a group we clicked with so well that we decided to keep the night going afterward and ended up hanging out and doing karaoke together! That probably says everything you need to know about the fun, friendly, social atmosphere Sea Maui creates. We had such a great experience that I'm already excited to hopefully book a private charter with Sea Maui for our wedding welcome party next year! 10/10 experience. Highly recommend. Thank you, Sunshine and the entire Sea Maui crew for such a memorable evening! And enjoy the pics! Sea Maui, hit me up and I'll send you the rest -- I have HUNDREDS. :

Marty, our tour guide was great! Very friendly and funny. Had lots of history and facts to share…read moreabout Maui and Hana. It was an amazing tour!

This is an excellent company. Service: I spoke with the…read moreowner for a bit. I could tell he was conversing to get an idea of my interest and skill level to explore the beautiful island of Maui. He communicated regularly to provide ideas of the for to customize the data to our wants and energy. He was prompt with everything, from calling, giving us updates on the route(as weather will affect the day), and showing up. Tour: everything met or exceeded our expectations. Willie took us to a couple away areas where, I think, he was assessing our hiking skills. From there he provided suggestions which he, successfully assessed, we could accomplish. Willie consistently provided the history and explanations of the area as we toured. Explorer areas: Willie brought us to a variety of locations. He is respectful of the island and the culture. I observed others providers who, I feel, were not as courteous to the local family owned vendors or tour operators. Willie was courteous, while still assuring we had a good time.

Well, where do I start? How about: this was a SUPER rad experience. Live on Maui? Visiting? Either…read moreway it's a fun experience where you meet new faces, learn something new, see cool stuff and have lots of fun. Marilyn is a hoot--so much fun, zest and aloha! She has a big heart and a crazy love for this island. We've lived on Maui for a couple years and she taught us some cool stuff that we didn't know. We hopped in her big van and had a fun tour to: -Ocean Vodka -Surfing Goat Dairy -Ali'i Lavander Farm -Ulupalaku Ranch + Maui wine And along the way she handed out fresh banana bread (that SHE baked!) and cold bottles of water (say what? So thoughtful!) As we drove, she would point out things like: the kinds of trees we were seeing, the history of this or that, how things had changed over the years... Interesting things that kept the conversation flowing. Her van has a microphone for her to use so it's great for people who sit in the back. We could hear everything she was saying. She made sure to open doors for guests and make sure the temperature inside the van was okay for everyone. There are different tours to choose from to hone in on where you want to go and what you want to see. She really knows her stuff and made us smile and laugh with her bubbly personality and energy. She caters to her guests and made us feel like her 'ohana. Thank you so much Marilyn! We had so much fun.

Marilyn and Robbie were absolutely lovely and so accommodating that they picked me up right from my…read morehotel in between Paia and Makaoa. Prior to the pick up, Marilyn was always available via phone if I had questions about planning the logisitics and I found her to be very sweet and kind over the phone. As soon as Marilyn greeted me at the pick up, I knew I was in for a real treat. She has this magnetic energy and passion. She knows how to connect with people and make them feel comfortable. I was traveling alone and joined a group of others wonderful tourists that were part of the tour. Marilyn and Robbie were well versed in their knowledge of the history of the culture, agriculture and plants. The tour included stops at the lovely Lavender garden, Maui winery, and the Surfing Goat Dairy. Their timing was spot. One of the highlights of the tour was the lunch. It was in a lovely park, tucked away in a hillside, overlooking Maui, It was a perfect day. The real treat was when Marilyn pulled out her Ukulele and started singing lovely songs - one of which was "Somewhere over the rainbow". It was delightful. The tour ended with the other tourists departing at the airport. This was not just an ordinary curbside drop-off. Marilyn actually accompanied them to the check in counter and helped them get their bags through. This is not something that an ordinary tour company would do. I remained in the van and chatted with the delightful Robbie. I cannot thank Maui Country Farm Tours for such a memorable experience. It was truly one of the highlights of my trip, and I could not have done the trip alone. Marilyn has contacts and knows the inside scoop on how these various businesses operate. Please consider her tour as an option for you to see the back country of beautiful Maui. You will thank yourself and you will make a friend or two.

We had an amazing experience stargazing with Janet on Haleakalā! This was absolutely worth the…read moremoney and one of the highlights of our Maui trip. From start to finish, everything was well organized and comfortable. We traveled in a tall Mercedes Sprinter van, which made the drive much more enjoyable with less motion sickness than expected. The seats were comfortable and there was plenty of room to store personal items. Janet provided warm jackets and pants, which were greatly appreciated since temperatures at the summit can drop into the 60s and feel much cooler with the wind. She really thought of everything. We toured the summit area of Haleakalā, enjoyed snacks and dinner while watching a spectacular sunset, and then transitioned into an incredible night of stargazing. The telescope views were stunning--far more detailed than I expected. We were able to see so much, and the images through the telescope were truly unforgettable. Janet is exceptionally knowledgeable and did a fantastic job explaining astronomy, the night sky, and Hawaiian history and culture. She used a laser pointer to guide us through the constellations, making it easy to follow along and understand what we were seeing. No question seemed too small, and her enthusiasm was contagious. Most importantly, the entire experience was fun, respectful, relaxed, and full of good vibes. Janet clearly loves what she does, and it shows. If you're considering a Haleakalā stargazing tour, I highly recommend booking with Janet. It was an incredible experience that we'll remember for years to come. She provides you with a PowerPoint presentation at the end and pictures highlighting the stars! Above and beyond! You can't see the objects you will see without her high powered telescope! It was spectacular !!

I want to start with the disclaimer that everyone is on their own journey in life, and because of…read morethat, experiences are personal and may be seen differently by others. I also want to apologize for revising this review twice; my first attempt was rushed and full of misspellings, and the second was a quick fix of those errors. However, after being home and having the time to relax and reflect, I realized there were details gnawing at my soul that I needed to share. While I could have justified the $250 price tag if the experience had met my expectations of what was included, I simply cannot justify it for the experience we actually had. I am left with a soured, bitter aftertaste in my heart for an experience that I wanted with my family. It is hard for me to give a five-star rating just because someone "tried"; I believe a top-tier rating must be earned through the experience one had, and Jan lacked in presentation, friendliness, and overall value. For our party of four, we paid $1,000, and in hindsight, we could have had a significantly better experience by using our own rental car and buying a high-quality telescope for half the cost. Don't get me wrong, the views were amazing, but Jan expected the National Park (which she did not create) to carry the entire value of the tour. There was no historical context shared about the land; she simply relied on the scenery to do the work. The lack of consideration for her guests was most apparent in how she rushed us. Both of my parents have medical limitations--my mother is a brain surgery survivor and my stepfather was recently diagnosed with Parkinson's. Both were medically cleared by their doctors for this visit, so while their conditions were not life-threatening, they naturally move at a slower pace, or what some would refer to as "Hawaii time." At the stop at the top of the mountain, Jan initially told us we would have an hour to look around, then suddenly changed it to 15 minutes. This was incredibly insensitive; 15 minutes is a rush for someone physically fit, let alone for people managing mobility issues. The actual stargazing was equally frustrating and felt hypocritical. Jan would complain if someone accidentally turned on a phone screen, claiming it affected her dilated pupils, yet she had no problem using a high-powered laser pointer against rocks instead of the sky, refracting the light directly into our eyes. Furthermore, none of us got long at the telescope because she insisted on refocusing it after every two people, all while a personal friend of hers joined for free and took up our paid telescope time. To put the lack of value in perspective, we recently paid $165 for a snorkeling tour on a catamaran that included a crew of five, two full meals, and equipment. Here, we had to bring our own snacks and water, and Jan even requested to use our personal National Park passes to get the group through the gate. Between the conspiracy theories playing loudly on the radio, her robotic and demanding attitude, and the underwhelming equipment, we felt massively overcharged. You can find better value elsewhere or by driving yourself at your own pace.