They Had some of the best service and the food was fresh I most definitely Will be back

Great place to grab a bite ,chicken wings are fresh and seasoned too perfection. Service is amazing cashiers are on point , nice clean area to seat down and eat or take it to go . read more

The service is horrendous! The food seemed cooked in day old oil, but it was late in the day so I won't kill them. Spruce this place up please-just don't feel comfortable here. read more

I love this place!!! Every time I visit from California, I always have a good, down to earth experience with my order. The food tastes great, and I love they are opened 24 hours. Sometimes, the order takes forever to fulfill and the wait time is very long when only a few customers are in the building. Other than that, I'll always come here! read more

They need to change their grease. Food taste horrible and very grease. Cooked In old grease and smelled horrible. 1st and last time c9ming here read more

Why would you sell this then fry the food hard after I specifically said NOT FRIED HARD! read more

Captain Hooks Fish & Chicken - Suppose to be a chicken 5 PC Legs & Thighs W/ Fries - American Near Me - Chicago, Illinois

absolutely amazing quality food. the best chicken i've ever had in chicago and im 26 years old living here my whole life.

Good customer service Cashier Very consistent and patient I love it service 10/10 good restaurant stay open 24/7 nice environment everything nice & clean updated Food good........................ read more

Captain Hooks Fish & Chicken - a display case filled with food - American Near Me - Chicago, Illinois

This is one of my favorite restaurants for fried chicken wings and catfish nuggets. I've always been pleased with the service and the food has been cooked to my specifications...! read more

The fish and food is soooo good! I live in Atlanta but was able to pull up when I was in Chicago last year. I love that they are opened late for those late night cravings. They only had one woman taking orders and she was working like an ox all with the best attitude! She definitely could have used some help. Nevertheless, it was a good experience and I can't wait to go back! read more

Couldn't order over the phone AND they were only serving fried food due to them having a shift change. I'm not sure why a shift change should affect how you're taking orders or what you're serving, but I guess. I ordered buffalo wings, mozzarella sticks, and fries and they were all fried in old grease. The mozzarella didn't even have cheese left in them because they were overcooked smh. That meal was a waste of money. read more

Give that man a raise I ain't even mad at him but it was wrong i drove 20 mins there to get told I have to place an online order

I went to Captain Hooks because my neighbor asked me to go get her some fish and she bought me some. I wasn't sure what she wanted so I got an order of filets and an order of catfish steaks. The workers were very nice and courteous. I got my the food and took it to my neighbor, she choose the filets and I got the catfish steaks. When I took out my fish, I noticed three of the pieces had a double coating and it was separated and hard. The fish looked rather old. I tasted the fries and they were hard, it was if they mixed fresh fries with old fries that had been recooked. I ate a few but then, stopped. I put some hot sauce on the fish and began eating it. I tasted the pieces that were double coated and it was hard, you could barely chew them. One piece looked like it had been left out, I pulled off the coating and it was so hard you couldn't even break it apart. There was one fresh piece and I ate that. An hour after eating the fish, I started feeling a little lightheaded. Wasn't sure what it was, then I had a slight headache. I drank me some tea and went to bed. The next morning, I woke up and was about to get out of bed and was feeling very dizzy, the room was spinning, I felt nauseous, my stomach was cramping and my heart was racing. I had been coughing up mucus all night but, diarrhea set in and I was gagging. I had to wind up calling my doctor. I told her everything that was going on and she said, I had food poisoning. She put me on bedrest and told me not to eat anything heavy and drink Gatorade for 24hrs. And, if things didn't get any better go to the emergency room. I'm still feeling sick not as bad as this morning but, I'll see how I feel tomorrow. This will be the second time this has happened to me. I will not be going there ever again. read more

Captain Hooks Fish & Chicken - Dried and refried catfish - American Near Me - Chicago, Illinois

TERRIBLE CUSTOMER SERVICE!!!! Young female cashier is rude and lazy! Her body language is terrible, and I observed her repeatedly frowning when asked a question. I asked her, for clarity purposes, about Daily Special, 3 whole wings & fries for $5.99, although menu shows 4 for $5.99. Her answer was repeatedly " how many wings do you want?" Constantly rolling her eyes and looking at me crazy read more

Was trying to find something good to eat, had a taste for wings but ended up wanting to try out the catfish special, and fell in lovethe fish dam near melts in your mouth and is very tasty from the breading and seasonings. The Lemon pepper taste is amazing. Then to make this meal a 10/10, MILD SAUCE AND HOT SAUCEthat's right, perfectness. The fries and pizza puff I ordered on the side with my meal were also CRISPY and tasty as seen In the photos. Definitely ordering again read more

Captain Hooks Fish & Chicken - Catfish Fillet & Pizza Puff - American Near Me - Chicago, Illinois

Purchased the Gyro Plate for the first time Jan 3rd and received all dried out meat! Fries cold, and Onions were old and appeared to be thawed out! Waste of $17.63! Check your food before you leave!!!! read more

This place is pretty good for a greasy spoon type spot. Had the perch today and the reason for the 2 missing stars. Stay away from the fish. Translucent meat and mushy which usually means it's been frozen to long. Other than this, the place is clean and staff friendly. read more

Sharee did a good service y'all check her out the food is great and the cook did excellent and perfect and 85 served good chicken and fries and the Obama tea is like man woww delicious read more

I have never had a bad experience. I had something wrong with my order one time and they were quick to fix it. The burgers are amazing. I have tried several things on the menu and my number one will always be the burgers. My daughter is a huge burger person and one day she tried them and mid burger came to me and said "this is a great burger". She has never done that before. Food is always cooked to order and fresh. Great for any time of the day. My biggest issue is I never know what to order because I enjoy everything I've tried. Keep it up. My little greasy spoon spot for my fast food fix. But better than other take out. . read more

Food here is always freshly made. The filets are really good and tasty. The Hostesses are always friendly and welcoming. Oh, we loved the strawberry lemonade drink! read more

Of all the Captain Hooks Fish and Chicken I have had lunch in, this one is by far my favorite. I actually watched the food channel during my lunch hour on two 46" HD flat screen TVs in the re-built lobby. I am a fan of the lemon pepper and when it goes on catfish nuggets or tilapia, you better hold on to your seat. This Captain Hooks location knows how to treat their customers right. I'm talking generous portions people! I literally had enough for dinner that night. One thing by far is a must .....their fresh squeezed lemonade. When I asked how fresh is this on the real? They showed me the box of empty lemons their employee was working on. So the answer is "DAILY"! Everyday its made fresh to order. There is no shortcuts at this location, impressive, clean and affordable! read more

This restaurant is located in the strip mall near Target. First of all, the food is economical. There are various specials for $5.99 where you can get chicken, fries, and a can of pop. The food is made fresh during the day. My only constructive criticism is that in the after hours, the quality of the chicken is not good. The chicken was cooked extremely hard at night. This was not a first time occurance. read more

I have never had a problem at this location!!! Amazing customer service,fresh food. It's a blessing to come to smiling faces after a long day at work. read more

Food is always good and Always have great service when I come here. I love that they stay open late. and have flexibility with late night working hours . read more

open late and early service was great and food is always on point...............................ambiance is nice

This Captain Hooks on Cottage Grove is a true gem. The cashier was very polite and professional. The establishment was extremely clean. My food was not only delicious, but when I picked it up, it was piping hot and ready. I love that the hot and mild sauces were self-serve. This was my first time coming but I KNOW I will be back! read more

This place is interesting because of how well protected it is, makes it seem like the area is really really rough. I mean human contact is virtually impossible here. There is glass bolted along the walls blocking you from the cashiers and they use a serving wheel to spin your food to you so that you can't reach in. Even if you wanted to give your server a hand shake it is impossible. Don't let this fool you though! The food is good! I got a $5 meal including a double crisp chicken sandwich with fries and a soda. The chicken was crisp and delicious with the hot sauce. The best part was that they use a type of lemon salt/pepper combination seasoning for their fries. Only bad thing is that this place is super slow. Incredibly slow actually considering what you are ordering, I was almost late for work because I chose to eat here. read more

Very disappointed. Ordered two types of catfish dinners to go. Not only was the temperature in the waiting area just above freezing because they didn't have any heat at all. And it was so bad that the cashiers were blocking the cold air from the customer area with towels so their climate controlled area stayed pleasant for them; apparently with no regard for customers. The food was horrible. They obviously take it upon themselves to add lemon pepper to orders without asking the customer. Personally hate that seasoning and didn't see it anywhere on the menu so I wasn't concerned. However, the first bite was so bad I threw the entire meal away. If it wasn't so cold outside I would have gone back out for a refund. Never again. This place made me sick. read more

I ordered an Angus cheeseburger combo. It took over 30 minutes to complete my order and only two people were in front of us. The burger honestly had no flavor. The fries were pretty good I did like them. What irritated me the most was a lot of people who came in after us got their food before us. read more

This place is great because it's open 24 hours daily, and you can get anything. They serve all Chicago fast food: shrimp, perch, Italian beef, hamburgers, hot dogs, really any sandwich, etc. But they've also got some more off-the-wall soul food like fried frogs legs. Another good reason to stop in is the South Side-style iced lemonades, from blueberry to watermelon (you know the stuff if you've been to any of the steak & lemonade spots around the city). And their sweet potato pie is fantastic. It's not made in house, but don't let that worry you--the confectionery that makes them on 95th St knows what it's doing with those spices, and packages them with a cigarette-style warning about addiction. The downside, although I'll have to give it credit for actually having seating, is that the seating area is dirty and unpleasant. And I like brightly lit, but there's an upper bound... Take your food to go. read more

When you live as far away as I do and are still taking the wife and kids all the way into the city for a meal like this you know it's got to be GREAT!! Today we had... Traditional Chicken Wings Spicy, maybe too spicy, Chicken Wings Chicken Tenders Medium Shrimp Jumbo Shrimp Catfish Filets Chicken Gizzards (cooked soft) French Fries Great Homemade Coleslaw I know what you're thinking, but with 10 People and some Ginger Ale it's never too much food!! Captain Hooks on Cottage Grove keeps me driving 15 Miles into the city for fried food.....YES IT'S THAT GOOD!!! Service 5*'s Cleanliness 5*'s Pricing & Value 5*'s read more

I was dragged to the Nike Outlet nearby and after we finished shopping, this fried chicken smelled hit us as we walked out the door. We noticed Captain Hooks and stopped in. Their menu is extensive... and their prices very reasonable. We ordered the pick 3, catfish nuggets, shrimp, and buffalo wings and a banana pudding. Everything was great, especially the banana pudding, which was light and airy. However, the shrimp was a bit greasy. read more

Here's an idea, clearly state on your site or make highly visible in the restaurant that "unless you state you don't want lemon pepper doused all over your food, it will be added". Not everyone likes nor wants that on their food. Since when did this crap become an automatic add to the food? Just cook the damn food and ask if the customer wants it on there. That simple. read more

The location I went to isn't on yelp yet. However it the same problem. I tried the new location on easy 103rd st. Why do you think we don't know the difference between Tilapia and catfish? That's why I generally get catfish steaks. I can only order wings From these places. Shame on you! read more

Captain Hooks has some of the best chicken in the world! I've NEVER has a bad batch and we go quite often (they called my husband '100 wings' because he ordered a pan each week for his friends after they played basketball). I tend to stick with the chicken, fish, or shrimp; all are very delicious. Not a big fan of their burgers, but they're not a burger joint. Their steak sandwiches are REALLY good, and the lemonades...TO DIE FOR! The only reason I don't give it 5 stars is that the service can be somewhat lacking if it's super busy or late at night. read more

Overall the food is okay. It's just a quick fix until you find better. They are very slow when it comes to preparing your food. The cashiers are unprofessional no matter how hard they try. Sanitation could be better. Good thing I can say is, that there slushie lemonades are good read more

Food is good for the price! I just don't understand how they get the orders wrong ALL the time! Really can the cook read?

Great food for the low nice people. Great service, free parking. N J read more

Captain Hooks is a good restaurant. Their gyros, fish, and hot sauce on French fries tastes good.

Spent 10 bucks on catfish here late night, food wasn't bad... of course no bread or coleslaw though.