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    Capretti & Co

    4.0 (64 reviews)
    Closed Closed

    By appointment only

    Services - Capretti & Co

    Applying hair extensions

    Chemical treatment

    Color only

    Capretti & Co Photos

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    Recommended Reviews - Capretti & Co

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    I don't blame the stylist- this is a bad owner, as I can see in her rude replies to the reviews w/ same complaints!
    Michelle D.

    I am absolutely FURIOUS!! I wish I had a name to give. I have been a loyal customer for easily 4+ years at this salon. In December I left my hair service carrying $1,000 in Aveda Products as Christmas gifts. I last had my hair done in April; I was having a major surgery in March. I did NOT schedule another appointment; I didn't know what recovery would be like. Well long short short; life has been extremely hard on me and my family with serious health issues on my end, my almost 2 year old daughter in and out of the hospital, a traumatic loss of my grandfather in my husbands arms, and now I have my daughters second birthday coming up. You spend your time building a relationship with your stylist, talking etc. I always enjoyed going to this location hence why I was a client for so long. I am a business owner myself- and if an employee of mine acted like I was just treated today- they'd be fired on the spot! I simply called to schedule before my daughter's big 2nd birthday party. The moment the phone got picked up it was like I was a total inconvenience even calling. I gave my name, and said I'd like to schedule for color, foils, cut; and gave my stylist name, and asked what her availability was like. I was immediately and RUDELY told "we can't book a service for you" confused I said oh is she really booked up? And I was told "no we aren't offering services to you because of you canceling appointments. A) a client is allowed to cancel!! I am a business owner; if happens all the time- people have lives. BUT I never canceled anything since I was last in.. because nothing was scheduled!! I explained this on the phone- and was told "yeah like I said in your profile I'm not allowed to book a service for you" I said okay. I never scheduled anything. I have my texts and there was no upcoming appointment etc since I was last in. I asked her to please give me the dates she's speaking of, and if she had the correct person pulled up. I got met with the rudest attitude and told "yeah I don't feel like giving any dates and I don't have to because we aren't booking anymore with you". I have dealt with massive surgery, a major loss to the family, a sick 23 month old struggling in and out of the hospital, and running a business- I am so sick of the snobby desk people. They have ALWAHS been rude- at 6 months pregnant I called and said I was 5 minutes away and would just be 10 minutes late and it's okay if we can't even do the cut because of me being 10 whole minutes late. I was told it was being rescheduled; rude like always!!! 6 months pregnant with a high risk pregnancy I turned around and drove 45 minutes back home and had it rescheduled on their end. The 24 hour thing is even laughable!! Over the years the service has just been absolute crap!! It's not the vibe you deserve from anyone especially paying what you pay there. So they just lost a loyal client, it's sad when you build a history with a stylist- but it's their loss.. doesn't sound like I'm the only one from the reviews. I absolutely at the end of being treated like crap, refusal to give me an explanation or even this made up date I canceled on- guess what? Clients cancel. But nothing was booked since I was last in- so explain that one? It's their loss!! I will happily take my money to another Aveda Salon, that actually had PROFESSIONAL people at the desk, and treat you like it's a luxury to have your hair done at that price. They make you feel like you matter! My mom has gone to this other salon for 15 years- I will happily give my next 15 years worth of money; and my yearly $1,000+ product buying to them instead!!! Absolutely disgusting behavior and I just feel bad for the stylist that is losing clients over the desk... it's a pattern because I just saw the reviews. I'm not the first.. and it's a theme here it seems. I've always felt the desk was a 1 star. 1 star and absolutely disgusting business behavior!! Do better!!! You NEVER KNOW what someone is going through in life; and how upsetting being treated like that can be- especially when you didn't cancel a darn thing because nothing was booked!! So see ya!! I will be getting much better, above and beyond friendly service at the desk & with the stylist and salon as a whole now. Especially being 10/2024- dropping that kind of money needs to be appreciated.. do better!!!

    Waiting area
    Derek P.

    By far my favorite salon in the area. From the moment you walk in tire greeted and treated like family. The gentleman working the front is extremely welcoming and helpful. The salon is comfortable and serene. Find a hair specialist and stick with that person. Sarah is great and i highly recommend her to anyone. She's great at what she does and is super talkative and friendly. The price is moderate and average for a full service salon. They have a wide variety of other services and a huge selection of skin and hair care.

    Washing station
    Arpita B.

    Since moving to Pittsburgh I have spent a lot of time trying to find a salon for a haircut and color which (1) Had a good stylist (2) was close to home (3) not too pricey. I chanced upon Capretti & Co while on a shopping spree at Settlers Ridge. After months of research,I selected Renee as the stylist I would trust with my tress. Fingers crossed and praying that I would not leave with a bad hair job I entered the salon. I was immediately greeted by the receptionists who quickly relieved me of my coat and offered a beverage and mixed nuts. The pampering continued once I met my stylist Renee who, started off my session with a wonderful head massage and then went on to wow me with her coloring, sniping and styling skills. If I had to describe Renee in a word, I would call her a PERFECTIONIST. Her attention to detail and the care and single minded focus with which she tackled my hair blew me away. I loved the fact that for the entire 3 hours that I got my hair colored and cut she concentrated only on ME. There were no other clients scheduled or "squeezed-in" while I was waiting for my color to set...something that I commonly experienced while in Boston. What I personally am most excited about...the color and the cut was EXACTLY what I wanted and in sync with the pre-cut/color discussion which again was a pleasant surprise. Another positive is, being an Aveda salon, the products used were gentle on the hair and without any harsh chemicals. I also loved the ambiance of the salon on the whole. All the stylists share a wonderful rapport with each other and their clients making the atmosphere on the whole a happy and comfortable one. My mom who had accompanied me, got a pedicure while waiting and could only rave about Sara's (her pedicurist) leg massaging skills. All I can say now is: I have succeeded in finding my stylist and hair salon in Pittsburgh...Thanks Renee and Capretti & Co! You have yourselves another loyal customer!

    My hair after it was corrected.
    Sarah P.

    So I went back in to get my hair color fixed. I decided to just keep it all one color, my natural color which is dark blonde. After the process was complete, it turned out pretty nice. I had the same hairstylist and she was very helpful and kind as always. The salon fixed my hair for no charge which was nice. I also picked up some of their Aveda brand shampoo and conditioner. Hopefully the color stays this time. Fingers crossed!

    Emily W.

    The most amazing salon I have ever been to. The best part about this salon is Jess! She greets you with her smile, and is a perfectionist when it comes to hair! Never disappointed when leaving Capretti & Co. I am highly satisfied, and ALWAYS happy. Thanks so much Jess, you're the best!

    Reception area

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    7 years ago

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    Susan H.

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    10 months ago

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    8 years ago

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    3 years ago

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    13 years ago

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    4 years ago

    Great service and availability. Met Staci, talked through what I would like. She is very nice and understanding. Great cut!

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    Susan H.

    Thanks for the kind words Ken. Looking forward to seeing you again!

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    3 years ago

    Danielle, my stylist does a beautiful job of color. This is a friendly salon with excellent service.

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    7 years ago

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    7 years ago

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    10 years ago

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    Page 1 of 2

    Ask the Community - Capretti & Co

    Is the Aveda pramasana scalp treatment offered?

    I have had that treatment there.

    Which stylist is most recommended for balayage coloring at the Settler's location?

    Karen, Jill, Renee or George

    Who's the most recommended stylist for a haircut (for short hair)?

    Renee, however she is scheduled out for a few weeks. You must call in advance.

    View All 4 Questions

    Review Highlights - Capretti & Co

    The second time around, I decided to try Renee who I felt was more experienced (and I believe she is the owner).

    Mentioned in 7 reviews

    Read more highlights

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    Photos
    Clean Your Dirty Face - A feel / look like I have a mild rash all over my face. It is worst on my forehead , nose and chin.

    A feel / look like I have a mild rash all over my face. It is worst on my forehead , nose and chin.

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    Inside

    Capretti & Co - hair - Updated August 2026

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