Unbelievably professional from Ms. Tina in the head office to Thomas and Dominic the Service…read moreTechnician s. Friendly, efficient and knowledgeable!! Excellent company and customer service!

We needed service on our hot water heater. Stephen was prompt, quickly diagnosed the problem and…read morehad the part available to fix it. Reasonably priced and great service.

Our inspector found a burnt outdoor outlet at our vacation rental, and a number of interior outlets…read moreweren't working, just a few hours before our guests were checking in. Chris got there, fixed it, and installed new outlets, all in less than two hours from our call, and just before our guests arrived. Highly recommend, and we will definitely be using Ottaway again!

Tommy is absolutely THE best! My back porch light burnt out and it was more than just a bad bulb…read moreand my husband wasn't able to fix it. Tommy is the nicest guy you'll ever meet and was on his way in minutes and was very knowledgeable about testing and fixing the switch, which he also accomplished in 10 minutes flat. He has super reasonable prices and was able to take a check since I didn't have cash on me. I'm so glad I have someone to call for electrical issues that might come up around the house. He even gave me a bulb that uses less energy and is much brighter than the one I was using previously!

Amazing customer service! James explained over the phone how to fix our problem. Highly recommend…read morethese honest people! He saved our weekend!

I have used these folks twice now. Efficient, polite, knowledgeable, and reasonably priced. Good…read morecommunication and explanations. it's always nice when you find a "go to" service, and I have found my plumber. They do not have a website (facebook only), but don't let that hold you back.

i had an emergency today and they were super responsive and extremely professional! we cant thank…read morethem enough for their help!! if we ever need plumbing services again, they will be our first call!

RJ and Mckell from Dependable plumbing did excellent work. I had a leaky toilet that needed the…read moreflange replaced. They had everything they needed with them, got the job completed and cleaned up. These two fellas work well together as a team. Great personalities! Will definitely have them back again. Thank You RJ & Mckell

After a miserable hot and humid night for our Cocker Spaniel, our son, and grandson who surprised…read moreus after his final exam, we needed someone desperately to repair our compressor! On Friday, 05-10-24, I knew finding someone would be difficult and likely impossible. I received "first available service dates" from next Tuesday to the 20th! What a huge blessing to have found DEPENDABLE PLUMBING/HEATING AND AIR SERVICES, LLC! From the initial call with Mrs. Shawna, who was so sweet and understanding, I knew our prayers had been answered! She told me that Mr. Michael would return my call and within 30 minutes he did! They're both animal lovers and knowing that our sweet Tucker was suffering along with us touched their hearts and Mr. Michael was at our home within 45 minutes! He quickly detected a leak and absolutely no Freon, within a short period, we could feel the humidity and heat starting to subside, Heavenly relief! The total charge was very reasonable as they absolutely saved us from having to find a hotel room for the weekend at the very least. They could have easily charged us an exorbitant "emergency call" fee, they didn't. They're a local business (actually two businesses, the plumbing operation is their son-in-law's). You're not dealing with a huge impersonal corporation, you have an honorable, honest, and kind family-operated business who really cares about you, your furry family members, and our community! In the future, we will continue to reach out to both of the organizations if we ever need HVAC or plumbing needs! We sincerely recommend this company with absolutely no reservations! They're hands-down the BEST!

The guys were the best. They cleaned up a big mess which helps an old lady a lot…read more Great response beyond the call of duty. And they were fun. Carol Besman 1305 Nun St 28401

Joseph did an excellent job working until midnight replacing our hot water tank…read more OUTSTANDING

Hired a second time because they had been helpful once before with a different property. I decided…read moreto call again when I needed a replacement part for a defective piece on a newer HVAC. The part was covered under manufacturers warrantee. Simple job. No estimate provided by tech or owner. Was hit with a $1000 invoice with no prior authorization from me. Invoice was not itemized. Just a number, apparently pulled out of thin air. When questioned they knocked off a $99 service fee they fully intended on charging on top of service fee related to replacing a bad coil. I own 5 homes locally, so the search for a high-integrity tech continues.

They charged me a lot of money for fixing my Heating unit. They said it was fixed. It was no better…read moreat all. It was a battle to get 1/2 my money back.

O'Brien service installed new HVAC and hot water heater they did a great job. They were friendly…read moreand very efficient they set a schedule and stuck to it and were on time !! They installed everything in one day and cleaned up really didn't even know they were here. We feel they were very honest with us and gave us the best service that is very important. We would highly recommend O'Brien you can trust them I would like to add to this review we had a issue with the new HVAC system and once again they came through!! Called the office at about 5pm the service person arrived about 45 minutes later and fixed our problem. So once again O'Brien provided us with great service a company you can trust !!!

Since the Day progressed after yesterday's service call from the continuing battle from February-…read more2026. Their own employee left wire's uncut hanging on the side of the geothermal system, a box unit system, took our old unit of the thermostat that we paid a few $k for back in 2012 from the new build. He disconnected many wires and we assumed other parts or equipment from the geothermal system that wasnt getting water from the 250 feet wells and coolant. Now the the system has power, and the extra water tank is getting water and our tankless water heater all that is connected is working throughout the systems and getting hot water even connected to the cape fear public utilities authority- meaning city water also to whicb the geo is also connected to btw. With a 3 loop system under the foundation of the house. So now they have locked us out of the system whicb is in the enclosed crawl space. We have NO AC We have NO heat pump Let just left their devoted customer of 14.5 years Never had debt Never gave them a bad review Always paid upfront Even thousands miles away when on vacation when the system went 'wonky' Thats how much we 'trust' them. But yesterday after lunchtime they finally refunded our money back today 6/3/2026wed after tuesday call. But never suggested to their devoted Client, what can we do to keep you 'cool' until we figure what is going on. They will NOT even acknowledge that maybe their own EMPLOYEES may have made a mistake in the 2 visits they he serviced our Geothermal in February of 2026 Especially when the dude said 'Dont worry about those red flashing lights on the geothermal it's disconnected' For three months and two weeks that did that. After we TOLD them! They did nothing They have thrown this mess back onto us and want us to purchase another geothermal system when this one cost $37k plus after well dug, pipes laid, foundation and install in enclosed crawl space and in special storage room for geothermal heating system inside home. Plus a back hot water heater plus an other special hookup to our tankless water heater supply . Now all this seems a tad bit odd. Do not feel like a prime client or premium customer nor part of the 'FAMILY'. The owner himself Jimmy Williams signed off of the mapping of the Dugs Wells on the land and the looping of the system for the city to be places on record for the new build FYI. So this is nothing new to this area of business. We will see These units are to last 25-50 plus years and the wells even longer. Not 14.5 years or less then they built it wrong and NOT guaranteed their work or craftsmanship at all. They upcharge their clients is the bottom line to make more money. Some local businesses seem to have done more wrong after The 'vid!!!! I am extremely disappointed and we will see what will happen in the days to come to follow. More details to come: Cant let the cat out of the bag yet! Will update by wknd! Mr Jimmy Williams You should take less vacations on clients funds and be more active in your business especially the devotees! Sad day in the local community of business Never leave a client with NO Service ever ! That is a huge problem Why would you do that? Would you like not having any service? Poor craftsmanship Poor quality Poor service thus far Thank you