I just drafted my review and then logged into Yelp to post it and was struck by the negative…read morereviews -- they're inexplicable based on my experience. We built a 4-story house with 3 systems that Gideon installed a year ago. They've been out initially to check our systems when we moved out, another time to adjust the airflow on one of our levels, and twice for our routine semi-annual service calls. We are fans and feel their annual maintenance contract is priced very fairly. If you're looking for a quick, one-time service call that you think is good and cheap, without having any relationship, that's going to be difficult anywhere. Now - my review: We had our Spring Tune-up today and Emilio was excellent. This is the 4th visit we've had from Gideon during our first year in our new house here, and everybody -- every time -- has been excellent. Each one has known what he was doing, communicated with us well (polite, informative, patient, not curt or rushed), and left us happy with Gideon. We have several different service providers and Gideon ranks high among them. Also: The office staff (appointments, billing) are always friendly and on-the-ball (some places you may get one or the other; in Gideon's office, it's both). You'll see their vans everywhere. Walk up to a house and ask the owner. Gideon's word-of-mouth reputation locally is very positive.

Gideon's tech came out for regular maintenance. Not sure if from Wilmington or Surf City. A few…read moredays later, the attic was flooded. No issues before tech arrived. They did not dispute it was their fault. We were on vacation at the time. Due to how long the water sat, plus no AC, the damage was very substantial to multiple rooms. Substantial damage. My family had to stay somewhere else for a week during the major water and mold remediation They knew we have a young family and infant. The bed and crib were in the damaged room. We also had to pay professional cleaners due to this. Shockingly, would not make us whole, despite them causing the damage and us providing documentation of the few expenses we sought at the time. In my opinion, they just didn't want to cut into their bottom line and would rather take the risk we will not sue them. When we tried to speak with the GM He would not even speak with us. Stay far away from the company, especially if you have a nice home or family. See pictures.

Our heating unit quit working after a historical snowstorm in our area. Brian was double and triple…read morebooked but came over after his dinner. He explained everything he was doing while diagnosing the problem and repaired a wiring issue with our unit. Everything is working great now and we really appreciate him taking time to address our situation after a jam packed day. He not only fixed the problem but also did it at a very competitive rate. We are very happy to have found his company today and look forward to working with him and his company in the future.

My AC didn't seem to be blowing cold air and of course, I had family coming into town. I called and…read moreBrian answered at 4:30 pm and the problem was remedied by 5:15 pm. Darian came right out and was super helpful and knowledgeable. He knew exactly what the problem was. First place I called for my AC ......and only place I will call moving forward. Thanks guys! We all know how grouchy our in-laws can be in the heat ;) That includes me too!

The good folks at Rias got to our house the same day when our problem occurred. They diagnosed our…read moreproblem very quickly and kept us updated during the whole process and, unexpectedly and surprisingly did us right on the price. We were very surprised. Thanks Lee and Matt! Hire these folks, you won't be disappointed!!

What a pleasant experience dealing with Rias Air. On an extremely hot day when our a/c went out ,…read morethey were there for us. They made sure to keep us updated and provided quality service. Lee was extremely helpful and knowledgeable and even checked in on us the next day. They are a true local business to this area and they will get our business moving forward . Lee was honest and a pleasure to talk to. Thanks again

I booked an evaluation of the heating and a/c on a new home we recently purchased. Wilmington air…read morewas fantastic with notifying and reminding me of the appointment by both email and text however, on the day of the appointment I waited two hours and nobody showed up or contacted me. After contacting them I spoke with a woman who said she was trying to call everyone but had not gotten to me yet, this was an hour and fifty minutes after the appointment was scheduled. She stated that due to the rain that day they were unable to make the appointment. My response was the majority of my system is internal other than the condenser. Had someone called me I could've told them that. I asked if they could waive the hundred dollar charge for the next appointment given the fact that I had wasted two hours of my day waiting on them. They stated that they were unable to do that. Had they offered to waive the fee I would have likely been a long time customer. Needless to say I'm looking for other options.

I used Wilmington Air for the first time this past weekend. They are very professional and such a…read morepleasure to work with. They told me what time they would arrive, not only did they arrive on time, but I received a text letting me know the technician was in route to our place. I highly recommend WIlmington Air and I will be using them in the future.

I called T&D and they came out the same day and on a Sunday. I was so nervous it was going to be…read moreexpensive, but Corey came out, explained everything that was wrong and went above and beyond what I expected. Highly recommend to anyone in the Onslow area, reasonably priced, and fantastic service.

Did what they said they would do when they said they would do it....and more…read more Highly recommend.

Dennis is an awesome guy!!! He has helped me numerous times over the past 6 years, and I don't know…read morewhat I would do without him!!! He is laid back, prompt and I just want to say thank you so much!!! Nancy

After a few years of frustration and disappointment with the "dominant" A/C service company in my…read morearea, I asked a contractor/neighbor/friend for his recommendation regarding an alternative service company. He suggested Dennis at Priority Air. In the past 12 months, I have called Dennis for help with separate problems involving each of my two A/C units. ...This guy is GREAT! He responds quickly. He thoroughly explains his findings, your options, his recommendations, and the anticipated costs. He did excellent work on both occasions, getting our A/C back on line quickly. And, his charges were very reasonable. (Note: He did not ask for this recommendation. I only "Yelp" when I feel a strong urge to express my feelings.) In my opinion, you can't go wrong with Priority Air. Dennis is the kind of person I would have no problem handing my house key to if I had to leave town while he was working on my home.

Again, Miller Heating & Cooling was incredible. I can't thank them enough for their customer…read moreservice, kindness and eagerness to get the job done the right way! Our unit went out on Sunday and they came promptly Monday morning to fix it! He worked LITERALLY for 3+ hours in our SUPER hot house to find any issues we may have had and got to the bottom of it. I am SO SO SO thankful for him and his help! It's nice to know there is a company and employees who are trustworthy with all the military moves we do. I know for sure when I need any help when it comes to HVAC needs I can call them and they will help in every way they can!

our home hvac system was blowing warm air this weekend.I called Miller Monday am and they showed up…read morethat afternoon as scheduled. They replaced a part they had on their truck and we had cold air immediately! they made sure everything was in order including coolant level and pressure in the system. an excellent and profesional service at reasonable cost. Thank you Miller!

These folks are fantastic. Requested a quote via Yelp for dryer vent and duct cleaning, and they…read moreresponded immediately and were very professional. They didn't pressure me and they didn't demand a phone call or visit just for the right to talk to them (like some of the other similar businesses in the area do), which I greatly appreciated. The guy who showed up to do the job, Tyler, was very thorough and professional. They even texted me a photo of him as he was on his way. Highly recommend this business.

Aire Serv of Coastal Carolina is top notch!! Quick response on service calls and repairs. Casey is…read morean exceptional Service Technician. Their maintenance saves you money on all repairs.

Did My Flooring very Reliable !Very Hard working ,financially worked with my budget....read more

I used Richard in the past and was very pleased. I DON'T KNOW WHAT HAPPENED! He took 7 days to lay…read morelock and click flooring in two 10x13 rooms. He was late EVERYDAY; he had excuses EVERYDAY! He left me for 7 days with my bedrooms unusable. RAB had to hire another contractor to finish; he didn't have the crew! $5,000 for two 10x13 rooms with lock and click!!! Ridiculous prices Ridiculous service

Amazing customer service! James explained over the phone how to fix our problem. Highly recommend…read morethese honest people! He saved our weekend!

I have used these folks twice now. Efficient, polite, knowledgeable, and reasonably priced. Good…read morecommunication and explanations. it's always nice when you find a "go to" service, and I have found my plumber. They do not have a website (facebook only), but don't let that hold you back.