I was pleased with the timely response, professionalism, and their quality work. I would, without…read morequestion, recommend them to friends and family members.

We had sewage backing up in both bathrooms. We called the plumber after trying to auger the drain…read morepipes. Justice said he could not recreate the problem, to call drain dawgs if it continued because they're better at drains. He told me he couldn't fix the tub drain top on the bathtub either. That the entire shower and bath unit would need to be pulled out and the entire pipe replaced. Then he charged me $50. As soon as he left the sewage backed up in the bathroom. We called a different plumber who hydrojetted the lines and said there was definitely a clog. That fixed it temporarily so then I contacted Roto Rooter to put a camera in, he located the issue in the front yard close to the city line. Metronet put their line through our drain pipe. So the pipe was broken and the mud kept filling the hole and backing up. This guy didn't offer to investigate or look in to it at all. The bathtub train top was also replaced, along with the toilet wax ring. I didn't have to pull anything out.

Drain Dawgs are a cut above all other plumbing businesses within the area. They have taken on a…read moreproject which NO OTHER businesses had the desire to take on which involved a 30 plus year old plumbing overhaul. They enthusiastically took on the job within reasonable cost and expertly refurbished and installed the entire plumbing project. Very attentive to detail and personable, customer listening skills. It would be FOLLY for anyone to not employ Drain Dawgs.

Arrived quickly, fixed problem next day. Needed more work,…read morelandlord's decisions. Choose another service. I would have picked this plumber.

Excellent communication prior to the appointment. Arrived on time, very professional and careful in…read moremy home. Incredibly knowledgeable and were able to fix an issue addressed improperly by another plumbing company. The service tech, Jay, was courteous and friendly. Would highly recommend!!

Adam was prompt and handled my emergency on more that I've occasion. He's someone you can rely on…read more U highly recommend him.

Called for leaking kitchen drain, (done!) and repair on outside shower spigots. Knowledgeable…read morecrew, professional repairs. Thanks Ken Hudson Plumbing!

Ken and his crew are fantastic! They've helped us with a few small problems, including extending…read morethe life of an aging hot water heater when any other plumber would have simply replaced it. Then came the big gushing blowout and they installed a very efficient tankless on-demand system. They did it seamlessly, coordinated the work with the gas company, and best of all did it affordably! They are all gentlemen, asking if there's anything else that needs attention and cleaning up when the work is done. I'd recommend them for any large or small jobs!

Excellent Customer Service and Highly Recommended On Time and Call Before They Come. Love Themread more

Not the best first impression: I knew I had a broken or disconnected pipe in my outside shower as…read moreit's been an issue for a few years now with our brutal winters. All the pipes are inside a wall and insulated. That said, James and Michael responded within 24 hours which is a rarity in this area and I really appreciated the promptness. The remedy was a surprise at $600 and the service charge of $96 was even more of a surprise. In short, I wanted to give it some thought. I'm also a strong believer in a second opinion although it's hard to compare "apples to apples." Although a good friend recommended Boot's I had not used them before and perhaps the trust issue was a factor although I had no reason to not trust their opinion of the remedy. Quite coincidentally, a plumber I've known for 25 years was in the neighborhood and stopped by that same day. He fixed the issue, albeit temporary in all likelihood and had the shower running in minutes by simply placing the pipe back in position. Used the shower that evening without incident. In closing, I can't say anything negative nor would I, because they really didn't do anything. I guess my biggest beef is the service charge and uncertainty of what spending $600 would do to eliminate or dramatically reduce the issue. Danny Shell Emerald Isle, NC 28594

I would highly recommend Mr. Kevin, he was prompt and professional. He is friendly, knows his…read morecraft and is reasonably priced.

Kevin was available very quickly but he also charged over $200 per hour. This was during a normal…read morework week.

RJ and Mckell from Dependable plumbing did excellent work. I had a leaky toilet that needed the…read moreflange replaced. They had everything they needed with them, got the job completed and cleaned up. These two fellas work well together as a team. Great personalities! Will definitely have them back again. Thank You RJ & Mckell

After a miserable hot and humid night for our Cocker Spaniel, our son, and grandson who surprised…read moreus after his final exam, we needed someone desperately to repair our compressor! On Friday, 05-10-24, I knew finding someone would be difficult and likely impossible. I received "first available service dates" from next Tuesday to the 20th! What a huge blessing to have found DEPENDABLE PLUMBING/HEATING AND AIR SERVICES, LLC! From the initial call with Mrs. Shawna, who was so sweet and understanding, I knew our prayers had been answered! She told me that Mr. Michael would return my call and within 30 minutes he did! They're both animal lovers and knowing that our sweet Tucker was suffering along with us touched their hearts and Mr. Michael was at our home within 45 minutes! He quickly detected a leak and absolutely no Freon, within a short period, we could feel the humidity and heat starting to subside, Heavenly relief! The total charge was very reasonable as they absolutely saved us from having to find a hotel room for the weekend at the very least. They could have easily charged us an exorbitant "emergency call" fee, they didn't. They're a local business (actually two businesses, the plumbing operation is their son-in-law's). You're not dealing with a huge impersonal corporation, you have an honorable, honest, and kind family-operated business who really cares about you, your furry family members, and our community! In the future, we will continue to reach out to both of the organizations if we ever need HVAC or plumbing needs! We sincerely recommend this company with absolutely no reservations! They're hands-down the BEST!

Kevin is a dependable and honest person. He was doing work for me and towards the end of the job…read moregot in a horrible car accident. He reached out to me as soon as he was out of the hospital to let me know he would get out to finish as soon as he was physically able to. His pricing is also more than fair and he works on all types of equipment.

Kevin diagnosed a faulty blower motor and damaged shroud assembly for me back in September (2024)…read more He brought in a spare (used) motor and got me back up and running. He then "ordered" a new motor and shroud and charged me ($900+) as agreed. It is December 8th 2024 as I write this and I still do not have the new blower motor and shroud. I still have the used components installed on my air-handler. I have contacted him numerous times, he has responded with various excuses and even admitted to "having forgotten about us.", and recently has said he was in a car accident and would see about getting someone out to install. (That was over a month ago). I think I have been more than patient with this guy, I try to give small business owners the benefit of the doubt and prefer to use them if possible. Lesson learned though. Advice to new customers... go ahead and pay the bigger company. You will save money and time. We will have to go the legal route to get our product or refund...sad, but the world is full of dishonest folks trying to get your $. I don't think running a business is Kevin's primary concern.