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    Capps Cove Bed & Breakfast

    5.0 (1 review)

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    12 years ago

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    Hampton Inn Cullman - Health club  fitness center  gym

    Hampton Inn Cullman

    (22 reviews)

    $$

    I am downgrading my previous stays because over the years this hotel is getting dingy and needs…read moreupgrades badly. Trying to plug my electronics into the wall outlets was disappointing because the sockets were loose and my plugins were not in tight. My side of the bed only had one plugin that I needed to use for my sleep machine. My iPad, iPhone and Apple Watch all had to be plugged into different outlets scattered about the room. The Hampton Inn and Suites we stayed at in Effingham had a good size mini fridge and ample plug-ins on my side of the bed so I could keep everything at my fingertips. I had brought an extension charger but didn't need it so packed it away before coming to Cullman where I could have used it. My biggest complaint is the beds use to be so comfortable with feather light fluffy comforters. That is not the case anymore. Almost feels like Hilton has downgraded their Hampton Inns, which use to be my fav lace to stay world-wide but I'm thinking I need to check out some other brands. The room is clean but don't feel like I would want to walk on the carpet barefoot.

    We've stayed here in the past on our way to the beach. Property has gone downhill and could use…read moresome updates. Lobby and breakfast area were fine but all the furniture in our room was very stained and not something you would sit on. Very disappointed and glad we only were there one night. Plus there was mold in the shower. Will stay elsewhere next trip.

    Hampton Inn Guntersville - Meeting Room

    Hampton Inn Guntersville

    (16 reviews)

    $$

    This hotel, its staff, and Hilton Corporate are useless and horrible. The hotel has so many things…read morebroken that it should not still be operating. It also falsely advertises amenities that do not exist and 100% guarantees that are not honored. This review explains these issues, with photos and screenshots attached. Upon check-in, the room itself seemed clean and updated. Then I went into the bathroom. The shower was disgusting, with the white sealant chipped and peeling leaving black spots and mildew, and the base of the tub stained dirty. Everything else was so much worse that the shower was ultimately forgotten for photos for this review. After check-in, we moved our vehicle from the entrance to rear parking. As we went back in, we noticed that the pool was broken. This property is advertised as having a heated outdoor pool. I complained via text, and staff responded "I'm sorry due to renovations the pool is out of service until Memorial day." Staff later said that the pool is simply closed over winter until Memorial Day. Both answers are unacceptable, given that the property is advertised with a heated outdoor pool listed as an amenity - and one that we were expecting to use. A picture of the pool is attached to the review as Figure 5. Screenshots of the website for this property showing the promised amenities are attached as Figure 1 and 2. During check-in, we noticed that one elevator was completely down (see figures 6 and 7). That wasn't a concern initially, because there was still one working elevator - we thought. The second night of our stay, upon coming back to the hotel, we found the other elevator also broken. In case the property tries to claim that elevators are not guaranteed, a screenshot of the website highlighting elevators is attached as Figure 3. I again texted the front desk, and they admitted to the problem, as well as Elaina previously lying about why the pool is out of service. So, we took the stairs. This is fine once or twice, except the stairwell smelled so badly of mildew that I questioned the safety of staying in the building. When you can SMELL mold, existing in the space is unhealthy. On the third day, we thought the elevator was broken again. Pushing the button on the first floor to call the elevator did nothing. We took the rancid-smelling stairs again. It turned out that only the light on the button was broken, but given the issues from the night before where the entire elevator was broken, how would anybody know that? On the fourth day, the hot water was out. I sent another text, which went unanswered. We wanted to shower before leaving the hotel but were unable to do so. On our way out of the hotel, we stopped by the front desk to inform them and ask for compensation. At this point, staff demanded that we check out a day early and vacate the premises. As we were packing, I called Hilton customer service. 56 minutes on the phone with no help from the call center. The agent I spoke with tried to make it seem like a benefit that we weren't being charged for late checkout, but we did not checkout willingly, so this is further absurdity and absolute blame-shifting gaslighting. As we were leaving the room, we encountered people just checking in. We asked them if they had hot water and they did not. They were not notified that the hot water was out, either. The hotel still checked them in like everything was fine. I thought Hilton has brand standards - and this hotel fails many important ones. The Hilton website has several things on it for this property that are falsely advertised by Hilton directly. Aside from the "heated outdoor pool", there are two more things that are listed on the website that don't even exist: Tennis and a "Private Marina". We did not intend to play tennis, but there are no tennis courts as advertised. There is also no "Private Marina" as advertised. Again, see Figures 1 and 2. These amenities listings and "100% Hampton Guarantee" (Figure 4) that was not honored point to intentional lies by Hilton directly (due to the website as mentioned above) and the property. The fact that Hilton and the property think this amount of lying is acceptable is incomprehensible to me. I made the reservation on April 13, 2026, for a stay from April 17, 2026 through April 21, 2026. Surely, on April 13, 2026, the hotel (and Hilton directly) knew that the pool was non-operational, yet all parties chose not to update the website. One of these issues is bad enough, but all of them together are beyond unacceptable. Staff (at the hotel, and in the call center) offered nothing but hostility, excuses, and lies. This property and my call with Hilton support completely tarnish the Hilton reputation. It is over a month after my stay and the website still incorrectly advertises the non-existent amenities and 100% guarantee. The property did not offer me monetary compensation, and neither did Hilton customer service. I had to dispute the charges with my credit card company.

    After staying at Hampton inns for many years, I am disappointed. Usually clean, safe, with a good…read morebreakfast, this hotels was not well maintained. Self-admitted under renovation, for which I give them credit for understanding it was run down, but still not great. Also Hiltons move with toiletries missed the mark. Zero brand product sound good on paper but are heavily perfumed, for a terrible result unless you like Gee your hair smells terrific.

    Hampton Inn Gadsden/Attalla I-59 - Guest room

    Hampton Inn Gadsden/Attalla I-59

    (14 reviews)

    $$

    After reading some previous reviews, I was concerned about my booked stay. The hotel was obviously…read morea little older but the front lobby area was clean and my room was clean. Sheets looked crisp and white and the bathroom was spotless (thank you for no hair) . The front desk attendant was very pleasant and helpful about the breakfast bar. So far, very nice. The only thing I will say is the room smelled a little musty, I sprayed my Lysol to freshen it up. Maybe the carpets need cleaning/freshening? Also, one other small item, when I went to take a shower, the diverter on the tub spout was really difficult to pull up. Didn't hang around for the breakfast as I needed to get on the road. The desk clerk was very friendly and helpful on my checkout.

    Not sure where to begin. This hotel is outdated; shower area was in need or repair/stained. There…read morewas a lady bug problem/infestation and we had several lady bugs in our room. And lastly, the water pressure was terrible; we could hardly rinse during a shower. We are aware that lady bugs tend to come indoors this time of year, but surely the hotel could do something to reduce their presence. We asked about the low water pressure and were told that there were over 40 guests spending the night! The amount of guests shouldn't affect the water pressure quality! Lastly, the front desk staff when checking out were not very friendly and seemed too busy talking to each other. Not sure we will be staying g at this Hampton Inn again...so disappointed.

    Capps Cove Bed & Breakfast - hotels - Updated July 2026

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