1. Cappella Music Academy

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Tacoma, WA

Cappella Music Academy

3.0 (1 review)
Open • 12:30 pm - 8:30 PM

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Services - Cappella Music Academy

Musical instruments and teachers

Vocal coach

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3 years ago

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Ask the Community - Cappella Music Academy

Guitar Center

Guitar Center

(76 reviews)

Dear Guitar Center Team,…read more I wanted to take a moment to thank Guitar Center for something that has meant a great deal to me: helping open the door to a wonderful world of music. I was already a Guitar Center customer, having purchased some equipment and begun the journey of learning to play. Like many beginners, I was struggling along, trying to figure things out, and sometimes feeling as though I was in this all by myself. Then one day, something happened that changed the way I felt about your store. I was offered a free guitar. There was just one catch: I had to buy a set of strings. Naturally, I was skeptical. I remember thinking, "Okay, what's the catch? How is this deal going to screw me over?" But I agreed, purchased the strings, and sure enough, Guitar Center handed me a Rogue dreadnought acoustic guitar. No gimmicks, no surprises, just a guitar. I still have that guitar today. It's an inexpensive instrument, but I wouldn't part with it. What makes that guitar special isn't its monetary value. It's the goodwill attached to it. At a time when I was trying to find my way in music and feeling pretty much on my own, somebody at Guitar Center made me feel encouraged and appreciated. That meant something to me then, and it still does today. What your store probably didn't realize was that this simple gesture would have a lasting impact. Over the past two years, I have made 17 purchases at Guitar Center, totaling $19,061.63. Those purchases have included guitars, keyboards, speakers, and an assortment of other musical equipment that has brought me countless hours of enjoyment. I'm sharing those numbers not to boast about how much I've spent, but to illustrate something I believe every business should understand: goodwill creates loyalty, and loyalty creates lasting relationships. You didn't have to give me that guitar. You certainly didn't have to make a beginning musician feel like someone was in his corner. But you did, and I've never forgotten it. Today, I own some beautiful and considerably more expensive instruments. Yet that Rogue guitar still has a special place among them. It may be one of the least expensive guitars I own, but its sentimental value is something money simply cannot buy. When it comes to music, Guitar Center is my store. You've earned my loyalty, and I intend to remain a loyal customer for years to come. Thank you for helping me discover not just the joy of music, but the pleasure of knowing I wasn't entirely alone on that journey. Sincerely, Mike Hardy A Very Satisfied Guitar Center Customer

Today was Awesome, I went into G C to get my new guitar, One Of the Sales Guys Kevin, helped me out…read moreand went and got it out of the back for me, I was super excited, I am disabled, Kevin asked if I wanted help to my Car, But here is the best part, Kevin has been helping me out for at least 4 years now, well about a month ago, I traded a guitar and some pedals for a used guitar, I was so excited about how fair Kevin treated me, I left one of my pedals behind, didn't even think about it, well today when Kevin saw me, he said he had a surprise for me, it was a missed pedal that I left during my last transaction , I couldn't believe it, the honesty, the Awesome customer service, Kevin doesn't just care about the company only, he cares about the customer, And that's very rare these days Kevin made my day, He's The Man! He always helps me with Guitars, Pedals and Amps, when I am confused or have tons of questions, and that's all the time If you get a bad vibe or you are not getting the service you want ask for Kevin, Your day will be Awesome too

Smithway Guitars - The JS 2000 with signature.  So cool

Smithway Guitars

(4 reviews)

I was searching for a guitar guy to re-fret my Ibanez JS1200. If you have a guitar that needs…read morework, this is the guy to use! His attention to detail is unmatched in this current business strategy. High communication during the re-fret process, with clear descriptions and many photos. I will trust all my guitars with Robert. I've been playing that guitar for a while now (JS1200 from 2006, autographed and drawn on by Joe Satriani; I asked him to draw something on the front of the headstock and autograph the back of the headstock; whom I met pre-show in Dallas) and I wore the frets out! I had the neck truss turned, the bridge raised, just to make it playable. I got it back from Robert and the neck was arrow straight, the bridge reset and the frets! The frets were smooth and the edges/ends were rounded and very easy to play. The fret work is amazing. They are such a great clean job that I find myself playing this JS1200 more than my other guitars, again! Like an old friend coming home. Robert also did above that which was asked, he oiled the scratchy pots and cleaned the board and body. The care taken to repackage it for shipping is something others need to learn from. He was aware that the sharpie wasn't the best for drawing on the headstock, and he took great care not to touch either the autograph or the drawing. This was a couple months ago, and I wanted to play the guitar for a while to get a feel for it. The cost was very fair. I will send my guitars to Robert every time!

He is the best at what he does, nothing is ever left until it is the best he can do! He works with…read moreall his clients to make sure they are happy! I know because I get to see him in person all the time. And his perfectionism is true gift when it comes to making an instrument work well for its owner. He knows how much it means to his customers to be taken care of their baby! The vehicles to your dreams.

Cappella Music Academy - musicalinstrumentsandteachers - Updated November 2026

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