Found something on clearance with a price sticker that said $1 on it. At the register, the cashier…read morerang it up as $2, and when I asked about it, he said it was actually $2, and they just hadn't changed the sticker on it yet. I know it's just $1 more, but it's still 100% more than it was priced. I don't feel very comfortable shopping there if the price stickers aren't correct.

Took my children in to look (and try) all of the different instruments! We were not disappointed at…read moreall!! Tymm was very helpful and showed my seven year old a demo with the piano, guitar, drums, clarinet and trumpet! This store sells, rents, repairs and offers lessons!! So excited to begin our musical journey! Thank you

I highly recommend Celestial Instruments! A few days ago, the business owner, Rick, helped me…read moreunderstand more about an accessory I needed for my acoustic guitar. He went above and beyond to assist me after regular business hours even though he knew I was not going to buy anything from his business. I truly appreciate Rick's friendliness, the education he provided me, and his willingness to help me understand more as a newbie. When I'm ready for additional or upgraded equipment, I will definitely seek him out!

Wonderful experience using Celestial Instruments to do a setup on an 82 Ibanez M310. Great customer…read moreservice, punctual drop off and pick up and quick turnaround. The guitar had been resting in its stand for many years without the attention it deserved. So sad. I have recently been inspired to play again and found that it was difficult to keep the guitar in tune. I recalled that when it was setup back in the 90's it resulted in an incredible sound and performance. It's back! Now I can strum my acoustic with great joy! Ha ha!

I have taking guitar lessons with Alex on and off for the last few years (off while I was pregnant…read moreand raising an infant during the height of COVID-19) and I will never want to find a different guitar teacher! Alex is AWESOME. I am not impressed by most people and I don't find most people very interesting but Alex is both impressive and interesting. I love his comprehensive Dropbox full of sheet music for his students which he regularly adds new material to. Alex has a great Google Doc "lesson journal" which works very well for him to summarize lessons and give homework and for me to take notes, jot down questions, etc. Alex has real answers to my questions and really personalizes the lessons to what I want to learn. I imagine that I'm not a typical guitar student and some may even consider me "difficult" (because I'm very curious and I want to study and understand everything) but Alex takes it all in stride and builds off of it. Alex is delightful! I can't wait until my son is older so he can go take piano lessons.

Alex is fantastic! My 10 year old son has been taking guitar lessons from him for the past several…read moremonths. He has learned so much and absolutely loves going. Alex connects with him very well. He can capture his attention and teach him in a way that he loves learning. I knew from the first lesson that this was a good fit for my son. His communication, organization skills, and lesson planning is phenomenal! My son has an online lesson plan that is updated every week and helps him to stay on track for learning. The assignments are easy and fun for my son to follow. We highly recommend Step By Step Music!

This place is wonderful if you haven't been there try it. They're beautiful instruments and it is a…read moregreat place to go. The employees are very helpful. Put music in your life. You'll find joy try this place. You're gonna love it. You'll thank me later.

I had two lessons left on a monthly plan when I got hit with a barrage of work and life tasks (I am…read morefinishing writing a book and recovering from liver failure). I needed to pull back on all extra commitments for a while. I asked to pause my ongoing lessons and ...guess what? Because I can't take the lessons right now, I LOSE THEM, per company policy. $200 down the drain on these folks. This is terrible customer service and very bad business practice (if not illegal). Trust Pilot and BBB are my next stops.

I reached out to this local music store for advice on my two ukaleles. They are family heirlooms…read morethat I guess are each at least 70 years old. Since I don't know what I don't know, I was given information about them from two lovely gentlemen Jeff and Brian. Thank you both for your sense of humor, information on how to travel with them safely and also your outstanding customer service. Thank you again!

We very helpful with replacing a string I had popped on a violin I had checked out from the…read morelibrary. The library had just gotten the violin recently, but didn't include rosin. The staff were nice enough to donate a piece of rosin for the library's instrument, and helped replace the string, and tuned afterwards. :)

Go here!!!! Very very helpful and friendly staff. They…read moregenuinely wanted to help me get the best deal and did not try to upsell me on anything, which was a relief. They weren't condescending to me as a beginner either, and gave me the information I needed. Great atmosphere, super chill and laidback. Incredible prices too. I got a fender amp for half the price of what it would be at other shops.

I came in looking for a small travel size guitar. Hannah welcomed me with a smile and took time to…read morefind me exactly the guitar that would fit my needs. She (and Darren) gave me expert advice, and I ended up with a guitar that was great. They even did a pro set up on the guitar (awesome service BTW!!) Highly recommended!!!

Tim Bertsch is extremely experienced in both teaching as well as performance offering his students…read morea multi faceted perspective. He is kind, professional, and adaptive in accommodating various skill levels. The sound academy of music locations are clean, easy to find, safe, and comfortable with safe and accessible parking. The lesson plans are skillfully crafted and heartily comprehensive but most importantly Tim customizes classes that are accessible to each individual's unique requirements. As an instructor he remains present, engaged and patient throughout the duration of your lesson so you receive the highest rate of efficacy on your investment of time and currency. I love watching him perform in his band Jaded Mary as well as solo for his Soul Resonance project and have included some action performance photos.

One of the best teachers I have ever known. Tim is very present and patient and very Positive when…read moreit comes to teaching. He is very confident and can show you almost any song you want to learn just right then and there, very skilled and knowledgable. At 40 I'm learning old time music and Tim Bertsch has really helped me gain confidence in my playing skills.

Reid from Best Made Videos is the best. Him and his partner captured every moment of our special…read moreday and we could not be more thankful. Reid has the best attitude and is so positive. For what we got and what he charges is such a steal. He was with us for every moment. He captured everything that was so special to us, so quick to respond and really amazing turnover for getting our video back. Everyone said how nice he was and is the best energy to have with you on your wedding day. I would choose Best Made Videos over and over again. We are so thankful to be able to have our video forever. Thank you so much!!!

Reid was hired to help produce a streaming memorial. I had built several slide shows in iphoto and…read morehad a hard time converting the files to the correct format for the equipment we were going to use. The day before the event I called him and within minutes he was able to help convert the files to the proper format. He was easy to talk with. He is calm and cool and very helpful. He made a very stressful events easy. I would recommend him for any public or private media events.