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    Private Guitar Enterprise

    4.2 (5 reviews)
    Closed 10:00 am - 10:00 pm

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    Ted Brown Music - Our flagship location has 35,000 sq ft with an amazing collection of instruments and the kindest, most knowledgeable staff in the area.

    Ted Brown Music

    3.8(74 reviews)
    7.9 mi
    $$

    Ok for rentals, but Repairs a racket…read more This store is ok for renting a band instrument and getting the books your student needs. You will thank yourself however, for finding another place to get your instruments repaired. It felt to me like they discourage the purchase of used instruments by inflating the price of repairs. They seem to just check boxes on a generic work order form indicating items that have one high price. For example, if you need one pad changed, it might be a $100 minimum. "Adjust and regulate" is $125 item and don't expect an explanation of what is actually being done for that price. I was further told that some instruments needed to be soldered for an additional $50. Sum total, they quoted $860 for miscellaneous oblique work on two student instruments. Within this quote, they did not include the one specific item I brought the instruments in for. I cannot trust someone to fix my instrument when the clearest issue was not even identified by their technician despite having called it out specifically at drop off. Their wait time was several weeks. There are two other highly reputable instrument repair shops within - 35-45 minute drive of this location. Each of these shops independently quoted me just over $100 total for full repair work on both instruments and explained in detail exactly what would be done. There was no need for soldering. Work was completed in 48 hours. I recommend you do a little research on YouTube, ask your band directors and teachers. If you educate yourself just a little bit before getting a repair quote you are less likely to be taken advantage of. It's not as mysterious as it seems: you got this! ------------------------------------ David, thank you for your response. The problems experienced cannot be chalked up to miscommunication. There were two key issues. First, I requested one specific repair at drop-off. It was the only issue with the instrument and glaringly obvious. However, your shop's assessment of the instrument failed to even identify the issue while recommending multiple generic and unnecessary repairs. When I raised this at pickup, though one of your employees expressed sympathy, they were unable to offer any explanation or insight. Second, the quote relied on high block-priced line items such as "adjust and regulate," without transparency about what this work actually entails, what parts are being adjusted, how much technician time would be spent on the work, or how materials and labor were being calculated. There was also no distinction between what was essential for playability and what might be preventative, cosmetic, or optional. Without that level of clarity, it is very difficult for a customer to evaluate the necessity and value of the proposed work. Many parents come to you with little understanding of how instrument repair works. Instruments seem delicate and complicated, and without being an expert in this field, there is no reference point to compare the time and effort of repair work. Parents are left to trust whatever is quoted. I also believe it would improve transparency if repair technicians spoke directly with customers as a standard part of the process. A brief explanation of recommendations, along with the technician time and materials involved, would help customers better understand the condition of their instruments and make informed decisions. Even my car mechanic takes the time to educate me about how my vehicle works and why certain repairs are needed -- instrument repair should offer the same level of education. Given the problem I identified at drop-off was not assessed, I will be happy to see the $44 returned to my card. I communicated this at pickup already. An additional conversation is not necessary. If you make improvements to the way your repair shop operates, I look forward to hearing about them. In the meantime, I cannot in good conscience recommend you.

    We decided to stop by Ted Brown the other day because my daughter is considering changing…read moreinstruments going into middle school. She's currently playing the flute and wanted to check out the oboe and saxophone. This place is so fun! I was a little nervous going in and asking to try instruments out, but the guy that works in the "instrument check out" area was very friendly, knowledgeable, and let her go into a small room to practice. They have beautiful instruments, classes, and all kinds of fun things to check out. I really enjoyed it! We even left with a kazoo.

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    Ted Brown Music - Our flagship location has 35,000 sq ft with an amazing collection of instruments and the kindest, most knowledgeable staff in the area.

    Our flagship location has 35,000 sq ft with an amazing collection of instruments and the kindest, most knowledgeable staff in the area.

    Ted Brown Music - Our flagship location has 35,000 sq ft with an amazing collection of instruments and the kindest, most knowledgeable staff in the area.

    Our flagship location has 35,000 sq ft with an amazing collection of instruments and the kindest, most knowledgeable staff in the area.

    Ted Brown Music - Fender Guitars? Yep we have them.

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    Fender Guitars? Yep we have them.

    Private Guitar Enterprise - musicalinstrumentsandteachers - Updated May 2026

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