Ripoff snobby said lawnmower unrepairable after taking $52 to look at it. Had lost its muffler and…read moreonly 3 yrs old. Muffler was there just not attached and needed to be screwed bolted back on. I paid $550 for this self propelled mower which ran great by the way. They said it was too basic a machine for them to work on and implied it was a cheap machine. Was told they could throw it away for me and go buy a new one. Balderdash I think by other reviews that a class action suit is definitely viable and would be successful. Other have also been taken for a ride. And the insulting way I was treated did not help. I am contacting the manufacturer MTD and will see if they agree with the disparaging treatment of one of their customers and slam on their product. A copy to the retailer Rona would not hurt as I am sure they also would not like it to hear their customers and product to be degraded. I presume the family that runs this business is happy "Nichol and Diming" in order to achieve profit. Do they really throw the "unrepairable" machines out or use their parts or just blatantly resell after the repair is done. They want a signature to offer up the product for their use. Suspect No?

Needed assistance in replacing an out of stock part for a 12 year old Mastercraft. Brought it in…read moreand was our 45 minutes later with the part, taken from another product (yet still functional). Polite, fast, effective Love this place!

My 10 yr old mower wouldn't start this spring, even though it had been "tuned up" before last…read moreseason at another lawn mower health care facility. Called Jason on Tuesday, he came by on Thursday and had the mower running in 5-10 minutes. Oil change, sharpening and clean up all under 30 min. The mower is like new. I won't be going anywhere else from now on. Great service.

Jason was contacted on a Thursday and he turned up here on Friday and did a fabulous job. I don't…read moreknow where our lawnmower was taken before this for a tune up, but it sure doesn't compare with the job done by Jason. 2 pulls on a cold machine and it starts immediately. Wonderful job.

As a medium sized landscape maintenance and snow removal contractor, keeping equipment running can…read morebe challenging sometimes. Extreme cold and snow cause the biggest issues because they are often unexpected. We needed to plan for that, and we decided to give Alberta Small Engine all our business a few years ago, and to build a long term relationship. We needed a new machine this winter, and they are in short supply from the manufacturer so we made the mistake of buying it from a different company that had it in stock. We found out after the fact because after sale service is non existent and we couldn't even get a returned phone call in literally over a month of trying. (That company will be getting an entirely different review lol) The machine went down this morning, and within an hour of talking to Mason, it was dropped off, taken apart, and is well on its way to being repaired, saving the day. They are even fixing some of the initial assembly errors made by the other company. Service, knowledge, parts availability, and staff attitudes are the things we value most, and we get it all from Alberta Small Engine.

I was really impressed with Tim at Alberta Small Engine and the service he gave me until I went to…read morepick my blower up. I started it up in the store and was immediatly shut down. understandably I apolagized then ayoung man came out of the back and tied right into me, told me I should know betterand I apolagized again, this time he told me I could take my blower and F.... right off, we cursed back and forth and I left never to return. I went there feeling good about the place and I would deal there inthe future but they sure put an end to that. Not the way to treat a potential customer.

Arjays provides excellent customer care. As a commercial lawn care company, we count on our…read moreequipment being serviceable, so we are pretty particular when it comes to where we buy equipment and where we'll get it serviced. I especially like Arjays because the staff will take the time to help you get to know your own equipment better, and are typically able to assess if a fix will be expensive/longer vs quick/cheap. I've read the other reviews here. I can only speak to my own experience, but I've also been buying and having equipment repaired at Arjays for the past several years. I think everything from wait times on hold to wait times on service have actually significantly improved. This is a family run shop, so you're more likely to have a genuine and sincere conversation here, and you will find that there are few shops that are as dedicated and passionate about what they do. I have found the prices on speciality equipment (power rakes and aerators for example) to be a bit more affordable at Arjays. I also really like that they have the one evening a week where they're open a bit later.

I was there today with a bent blade and broken nut on my lawnmower. Andrew fixed it within 15…read moreminutes and for less than $50. Thamkyou for tge great service!

Over a year ago I brought my champion inverter in to get tuned up. The carburetor needed cleaning…read more They cleaned it, charged me and sent me home to discover that the engine stalls now anytime load is put on the inverter. I brought it back the same day (again over a year ago now) to just never hear from them. I called back after a few weeks to hear that they are "waiting to hear back from champion." So I called back after 6 months, same thing, and again a year later, same response. I drove into town, to pick up my inverter to get fixed else where. When I did go to pick it up, the guy came out with the wrong inverter and was going to give me someone else's... What frustrates me is the lack of communication from these guys. They don't call with updates and they charge you for incomplete work. Get your stuff together. On ordering parts from these guys, they again don't update you if your order status changes. They leave you hanging when you need parts reliably. My part was "back ordered" from the company and know one tells me until I call in. Let people know so we can pursue other means of fixing our tools quickly.

From the owner: Complete Small Engine Parts and Repairs is your "Complete" solution for all types of small engine…read moreequipment repair and sales. Our team has been serving clients in Edmonton and the surrounding communities for over 41 years.