Gerald was an amazing help installing our new dishwasher!…read moreWithin two days of my initial call he was able to book us in, arrived when he said he would, and performed the installation beautifully. The work area was impeccably kept, and he even took away the old dishwasher for recycling. Top-notch service at a very reasonable rate, I would recommend to anyone.

Sept. 12 /2024 Darcy is a fantastic expert on appliances. He…read morefixed our Laundry Washer Machine in less than a hour. He immediately diagnosed the problem and had the right part to replace in his truck. He was friendly and professional and educated in his service. He saved us $100's of dollars in not having to buy a new machine. Thank-you Darcy, you relieved a lot of stress and anxiety of what need to be done!

Sadly I have used Darcy's Appliance once again (I didn't learn my lesson the first time) and am…read morevery disappointed at the service, cost and incredible rudeness of him when I informed him the product he replaced only worked for a few weeks!!!!! The first time I used his service on my washer it took him 2 visits just to attached the drain hose properly. This time I had him replace the ice maker on my fridge, now just a few weeks later again it doesn't work, and he tells me I have to pay again for him to come out to repair what he should have installed correctly the first time. Furthermore since the day he messed around with the ice maker installation my fridge has been freezing all my food. do yourself a favour and don't waist your time and money!!!!!!

Super helpful and knowledgable. Was prompt and got a part for me in short order. I've used him…read moretwice now for a fridge and a dryer and it's been a huge life saver. He is very friendly and efficient in what he's doing. Talked me through the whole thing so I got to learn a thing or two about what had gone wrong. Would recommend.

they never return a call. o called them at least 5 times to come and see the oroblem with my…read morefridge. no results.

I have a vacuum cleaner whose roller stopped working, so I needed that fixed. I took it in, and I…read morehad a very good experience. The lady at reception - I'm assuming is Dorothy - wasn't much for chit chat, so for those who have had a bad experience with her I can't speak to that, being all business is fine by me because I'm not the most extroverted person anyway. I explained the problem and left it with her. The next day I got a phone call from them, the vacuum was ready. I went to pick it up and since the vacuum was still under warranty I was only charged $10.50 for a replacement roller. Overall I was very satisfied with my experience here. The vacuum is now working at peak efficiency so I'm good. I typically don't need a lot of appliance repair but I will be back for the next one.

Very disappointing service. The parts were delivered without the necessary screws- I checked this…read morewhen ordered and was told that it comes with screws-now they say it does not and I have to go to hardwaare store and buy. Despite the high charges, the overall customer service was poor. In particular, the receptionist was unhelpful and unresponsive when assistance was needed. I expected much better support and professionalism.

I requested that the service person investigate why I was getting so much lint on my clothes in…read morethe dryer. He gave me a quote which seemed reasonable, so I booked the service. Loi Nghiem came; he couldn't find anything wrong. He said he could give me 10 dollars off the 90 dollar service call if I paid cash. He also cleaned underneath my stove (40 dollars- a discount of 30, he said). He refused to give me a receipt because he gave me a discount. I am reporting him to the cra and consumer ripoffs. Obviously, he is not claiming the money on his taxes. What a jerk. It is illegal to not provide a receipt when a customer requests one.

We booked an appointment that matched both our schedules even though he offered to come sooner!…read more Loi was on time... a bit early! The snow and roads did not delay him as much as it did me! He promptly identified the pump that failed in my washer and had a replacement in his vehicle. Took him a few minutes and the deed was done! He left me the parts to verify the work (thank you!) I appreciated his care and cleaning up making the work look effortless (and I know it wasn't!). He had to make some electrical connections for the replacement pump and it was working on no time! I will happily pay for his expertise any day!

Unethical business, takes no responsibility for their mistakes. Go anywhere else but here, you…read moredeserve better! I took these folks my high end built in microwave for repair. The tech told me they couldn't order the part from their supplier but if I could find it on my own they'd be happy to do the repair. I was given a part number which I misplaced, so had to call back to reconfirm. They didn't have the records so spoke to a different tech who had to pull the unit apart again so he called me back a day or so later with a part number. So part number confirmed and validated you'd think. WRONG! I called around and found it from a Toronto based supplier. Item was back ordered but was delivered to my home some 6 weeks later. I dropped it off at Northgate Appliances who said nothing for 2 months until I called to follow up. I was told I ordered the wrong part and should come in and pickup up my microwave asap. What?? But ya'll gave me the part number?? It became a circular argument, I attempted to escalated to the owner Mak, he wouldn't return my calls. I made the typical bad review threat any disgruntled customer would make, didn't get me anywhere. Went in today to collect my appliance and was slapped with a $400 invoice for storage fees! Wow, just wow! Finally Mak shows up and tells me to pay up or leave. Out a microwave, out of pocket $130 for parts, out a lot of time, fuel & here's the cherry on top, police called to throw out 'unruly' customer! Shoulda just tossed out the damn thing and bought another! Thanks for coming to my TED talk, deal with Northgate Appliances at your own peril!

The servvice was fast and perfect He made sure everything was working properly. Her was a very…read morepleasant person to have in my home.

After filing a complaint with BBB, which they initially offered nothing except an apology, the tech…read morecalled me and told me that they would issue me a full refund, which they did.

Had Alberta Appliance Service, come in to our home today to fix the ice maker in our fridge. The…read moreyoung man arrived on time, phoned ahead to let us know he was on his way, he was polite, and very knowledgeable about the appliance he was here to fix. We would recommend this company. Thank you Alberta Appliance Service. D & W Stephenson

Our clothes washer stopped working recently, prompting a search for a reputable, effective…read moreappliance repair company. The reviews I found didn't impress me much. Many were negative and some of the positive ones almost seemed like they had their relatives write them. So, I took a chance on Fort Road Appliances and called them. I accurately described the problem with washer and the guy on the other end of the line was almost certain he knew what it was. (Another place I called had the guy telling me it could be the wiring, etc. He didn't have a clue!) I asked how much it would be and he said he could be here the next day. I got a two hour window and he was here 15 minutes into that time window. He got right to work, diagnosed the problem and fixed it. I think he was here less than an hour. I paid what I was quoted and I wasn't going to have to worry about dirty clothes any longer. I paid cash, but I could have also paid by cheque. He didn't have debit and I'm not sure if he could take a credit card, so keep that in mind. The washing machine has operated flawlessly since. I won't hesitate to give Fort Road Appliances a call again should I need another repair. For obvious reasons, I hope I don't have to call them again! Appliance repair tips: - Do some research online before you call an appliance repair company. It's almost guaranteed that someone out there has had the same problem you've had and they've written about it online. In doing this you'll have a rough idea what the problem is, so if the guys on the other end of the phone don't sound like they've got a clue based on your accurate description of the problem, maybe take a pass on their services. Obviously it could be something else, but there's a good chance you can narrow down the range of possibilities. - Make sure to note the make and model number of your appliance when you call, as well as a thorough description of the problem. You'll want to make sure the repairman knows the key details so he can bring the right parts with him.

Absolutely awful experience from start to finish. If I could give zero stars I would…read more The first technician was rude, dismissive, and spoke to me like I was incompetent -- constantly interrupting and ignoring what I was saying. He claimed he fixed my dryer. He didn't. After it broke again, they suddenly decided it needed replacing. Then came the complete lack of communication -- over a week went by with no update until I had to chase them down. Scheduling was a joke. They refused to work around normal 9-5 jobs, then promised a weekend delivery before noon. Shockingly, they didn't show up on time. I had to call them at 11:40am just to remind them, only to be told to reschedule. They then promised to call Monday. They didn't. I had to call again Tuesday. Three weeks later, still no working dryer and nothing but broken promises, rude service, and zero accountability. If you enjoy being talked down to, ignored, and chasing a company to do the bare minimum, this is the place for you. Otherwise, stay far away.