Worked until everything was done well. The new microwave worked and looked good. They knew what…read morethey were doing

Erik, nice guy until you back him into a spot to question his business. He didn't come to the area…read moreI was in to introduce himself since the plumber let him in. He didn't have the proper paper work for warranty or insurance for me to sign. I asked him to come back 30 min after he left, to look at my washer machine - he was going to charge me the same amount for a 15 min job. It took 15 min for him to fix my drier and that's counting the arrival time. To pay another $170 on the same day, AFTER I told him my washer needed to be looked at when he was here is ridiculous. When I told him something was wrong with my washer machine, he told me to continue using it if the clothes were coming out clean. Cost $60 for service plus $110 to repair plus parts. When I got a little irritated with him he told me he wished he had charged me more money plus he told me I didn't know what it took for a repairmen to come out to do the work. Not the first time I had something repaired in my house. I gave 2 stars because my drier now works.

After filing a complaint with BBB, which they initially offered nothing except an apology, the tech…read morecalled me and told me that they would issue me a full refund, which they did.

Had Alberta Appliance Service, come in to our home today to fix the ice maker in our fridge. The…read moreyoung man arrived on time, phoned ahead to let us know he was on his way, he was polite, and very knowledgeable about the appliance he was here to fix. We would recommend this company. Thank you Alberta Appliance Service. D & W Stephenson

Our clothes washer stopped working recently, prompting a search for a reputable, effective…read moreappliance repair company. The reviews I found didn't impress me much. Many were negative and some of the positive ones almost seemed like they had their relatives write them. So, I took a chance on Fort Road Appliances and called them. I accurately described the problem with washer and the guy on the other end of the line was almost certain he knew what it was. (Another place I called had the guy telling me it could be the wiring, etc. He didn't have a clue!) I asked how much it would be and he said he could be here the next day. I got a two hour window and he was here 15 minutes into that time window. He got right to work, diagnosed the problem and fixed it. I think he was here less than an hour. I paid what I was quoted and I wasn't going to have to worry about dirty clothes any longer. I paid cash, but I could have also paid by cheque. He didn't have debit and I'm not sure if he could take a credit card, so keep that in mind. The washing machine has operated flawlessly since. I won't hesitate to give Fort Road Appliances a call again should I need another repair. For obvious reasons, I hope I don't have to call them again! Appliance repair tips: - Do some research online before you call an appliance repair company. It's almost guaranteed that someone out there has had the same problem you've had and they've written about it online. In doing this you'll have a rough idea what the problem is, so if the guys on the other end of the phone don't sound like they've got a clue based on your accurate description of the problem, maybe take a pass on their services. Obviously it could be something else, but there's a good chance you can narrow down the range of possibilities. - Make sure to note the make and model number of your appliance when you call, as well as a thorough description of the problem. You'll want to make sure the repairman knows the key details so he can bring the right parts with him.

Absolutely awful experience from start to finish. If I could give zero stars I would…read more The first technician was rude, dismissive, and spoke to me like I was incompetent -- constantly interrupting and ignoring what I was saying. He claimed he fixed my dryer. He didn't. After it broke again, they suddenly decided it needed replacing. Then came the complete lack of communication -- over a week went by with no update until I had to chase them down. Scheduling was a joke. They refused to work around normal 9-5 jobs, then promised a weekend delivery before noon. Shockingly, they didn't show up on time. I had to call them at 11:40am just to remind them, only to be told to reschedule. They then promised to call Monday. They didn't. I had to call again Tuesday. Three weeks later, still no working dryer and nothing but broken promises, rude service, and zero accountability. If you enjoy being talked down to, ignored, and chasing a company to do the bare minimum, this is the place for you. Otherwise, stay far away.

I have a vacuum cleaner whose roller stopped working, so I needed that fixed. I took it in, and I…read morehad a very good experience. The lady at reception - I'm assuming is Dorothy - wasn't much for chit chat, so for those who have had a bad experience with her I can't speak to that, being all business is fine by me because I'm not the most extroverted person anyway. I explained the problem and left it with her. The next day I got a phone call from them, the vacuum was ready. I went to pick it up and since the vacuum was still under warranty I was only charged $10.50 for a replacement roller. Overall I was very satisfied with my experience here. The vacuum is now working at peak efficiency so I'm good. I typically don't need a lot of appliance repair but I will be back for the next one.

Very disappointing service. The parts were delivered without the necessary screws- I checked this…read morewhen ordered and was told that it comes with screws-now they say it does not and I have to go to hardwaare store and buy. Despite the high charges, the overall customer service was poor. In particular, the receptionist was unhelpful and unresponsive when assistance was needed. I expected much better support and professionalism.

Sept. 12 /2024 Darcy is a fantastic expert on appliances. He…read morefixed our Laundry Washer Machine in less than a hour. He immediately diagnosed the problem and had the right part to replace in his truck. He was friendly and professional and educated in his service. He saved us $100's of dollars in not having to buy a new machine. Thank-you Darcy, you relieved a lot of stress and anxiety of what need to be done!

Sadly I have used Darcy's Appliance once again (I didn't learn my lesson the first time) and am…read morevery disappointed at the service, cost and incredible rudeness of him when I informed him the product he replaced only worked for a few weeks!!!!! The first time I used his service on my washer it took him 2 visits just to attached the drain hose properly. This time I had him replace the ice maker on my fridge, now just a few weeks later again it doesn't work, and he tells me I have to pay again for him to come out to repair what he should have installed correctly the first time. Furthermore since the day he messed around with the ice maker installation my fridge has been freezing all my food. do yourself a favour and don't waist your time and money!!!!!!

I really can't recommend this business enough! My old Miele dishwasher broke down the other day,…read moreand after a nasty experience with another appliance repair business in Edmonton, we had the appliance repair division of Sherwood Appliance (now known as Mr Appliance in Sherwood Park) come out to look at the dishwasher. The repair technician, Zoltán, was extremely competent, experienced, and polite. Sadly, after his evaluation, we discovered the parts to repair the old dishwasher would almost total the same price as getting a new dishwasher! We originally considered buying another Miele at a Miele dealer like Trail Appliances, but after our old Miele broke down after only slightly more than four years of use, we began to consider giving another brand a try. Zoltán contacted his own company's sales manager, Rob, from Sherwood Appliance who then, assuming we wanted another Miele, referred us to the private number of his counterpart at Trail Appliances, assuring us that we would get the best possible service if we dealt with them after mentioning that Rob referred us. Rob also invited us to look at the wide inventory Sherwood Appliance had in stock if we ever wanted to buy something other than a Miele. This openness and attention to customer service impressed me so much I asked Rob what brands Sherwood Appliance had in stock, and it turns out that they have one of the best inventories in the greater Edmonton area of in-stock items! I was already tired of washing dishes by hand, and we wanted a new dishwasher as soon as possible. To make a long story short, we still wanted to stick with a European brand, so we ended up purchasing a new Blomberg dishwasher through Rob, and he pulled every string possible to get our delivery and installation done that same day. This is a company that really goes above and beyond for the customer, and I highly recommend them, both for appliance repair and the purchase of new appliances.

Needed my dryer fixed, and was skeptical of all the various repair providers listed online. I…read morewanted to ensure I'd get quality service bother before AND after the repair people came. Many companies failed in this respect. After checking reviews, I decided upon J&M Appliance. No, they don't have a fancy website. No, they don't have a fleet of vehicles. Yes, they got the results I needed within 30 minutes and also arrived on time (calling before they came). Of note, while they are extremely friendly in person, I can definitely see how they may come across "abrupt" on the phone. This was especially the case as they answered an incoming call requesting service while working on my dryer (so don't expect a secretary to answer), and I could see they were just looking to find out the location and contact info of the caller (to schedule a time to come out) so they could return to the task at hand. Their prices were fair (initial show up fee + 30 min. incremental billing + parts needed), and they took the time to explain what was broken and what needed fixing before they installed it. I'd highly recommend them to friends and family, but like I said, don't be shocked by the phone conversation if they don't come across as "excited to answer your call," they're probably working away and wanted to make sure you reached a live person instead of a machine. (and No, it didn't delay them in getting the job done quickly :P )

I called J&M and had the pleasure of speaking with Lucas regarding my Samsung fridge. He had a tone…read moreof professionalism and understanding of the problem immediately and managed to troubleshoot and correct the issue in a very non rushed manner. His expertise exceeded Samsung Customer service as after 30 minutes on the phone with them I got nowhere. They were please r but no cigar.

Thank you Rob for repairing my washer. The repairs were done perfectly and efficiently. Rob, you…read moreare a great professional and a nice person. I chose this service randomly and I am very happy with my choice as the resalt is perfect. Tetyana Y., 14 Sept. 2026

Rob came to do a repair check on our 19 yr.old Frigidaire cloth washer, needed a new pump, quoted…read morethe total price {installed}, had one in his service truck (lucky eh?}, put it in and everything was up and running in 2 hrs. Great service....very professional and efficient. Thanks again Rob