I have a vacuum cleaner whose roller stopped working, so I needed that fixed. I took it in, and I…read morehad a very good experience. The lady at reception - I'm assuming is Dorothy - wasn't much for chit chat, so for those who have had a bad experience with her I can't speak to that, being all business is fine by me because I'm not the most extroverted person anyway. I explained the problem and left it with her. The next day I got a phone call from them, the vacuum was ready. I went to pick it up and since the vacuum was still under warranty I was only charged $10.50 for a replacement roller. Overall I was very satisfied with my experience here. The vacuum is now working at peak efficiency so I'm good. I typically don't need a lot of appliance repair but I will be back for the next one.

Very disappointing service. The parts were delivered without the necessary screws- I checked this…read morewhen ordered and was told that it comes with screws-now they say it does not and I have to go to hardwaare store and buy. Despite the high charges, the overall customer service was poor. In particular, the receptionist was unhelpful and unresponsive when assistance was needed. I expected much better support and professionalism.

Worked until everything was done well. The new microwave worked and looked good. They knew what…read morethey were doing

Erik, nice guy until you back him into a spot to question his business. He didn't come to the area…read moreI was in to introduce himself since the plumber let him in. He didn't have the proper paper work for warranty or insurance for me to sign. I asked him to come back 30 min after he left, to look at my washer machine - he was going to charge me the same amount for a 15 min job. It took 15 min for him to fix my drier and that's counting the arrival time. To pay another $170 on the same day, AFTER I told him my washer needed to be looked at when he was here is ridiculous. When I told him something was wrong with my washer machine, he told me to continue using it if the clothes were coming out clean. Cost $60 for service plus $110 to repair plus parts. When I got a little irritated with him he told me he wished he had charged me more money plus he told me I didn't know what it took for a repairmen to come out to do the work. Not the first time I had something repaired in my house. I gave 2 stars because my drier now works.

Unethical business, takes no responsibility for their mistakes. Go anywhere else but here, you…read moredeserve better! I took these folks my high end built in microwave for repair. The tech told me they couldn't order the part from their supplier but if I could find it on my own they'd be happy to do the repair. I was given a part number which I misplaced, so had to call back to reconfirm. They didn't have the records so spoke to a different tech who had to pull the unit apart again so he called me back a day or so later with a part number. So part number confirmed and validated you'd think. WRONG! I called around and found it from a Toronto based supplier. Item was back ordered but was delivered to my home some 6 weeks later. I dropped it off at Northgate Appliances who said nothing for 2 months until I called to follow up. I was told I ordered the wrong part and should come in and pickup up my microwave asap. What?? But ya'll gave me the part number?? It became a circular argument, I attempted to escalated to the owner Mak, he wouldn't return my calls. I made the typical bad review threat any disgruntled customer would make, didn't get me anywhere. Went in today to collect my appliance and was slapped with a $400 invoice for storage fees! Wow, just wow! Finally Mak shows up and tells me to pay up or leave. Out a microwave, out of pocket $130 for parts, out a lot of time, fuel & here's the cherry on top, police called to throw out 'unruly' customer! Shoulda just tossed out the damn thing and bought another! Thanks for coming to my TED talk, deal with Northgate Appliances at your own peril!

The servvice was fast and perfect He made sure everything was working properly. Her was a very…read morepleasant person to have in my home.

Super helpful and knowledgable. Was prompt and got a part for me in short order. I've used him…read moretwice now for a fridge and a dryer and it's been a huge life saver. He is very friendly and efficient in what he's doing. Talked me through the whole thing so I got to learn a thing or two about what had gone wrong. Would recommend.

they never return a call. o called them at least 5 times to come and see the oroblem with my…read morefridge. no results.

Thank you Rob for repairing my washer. The repairs were done perfectly and efficiently. Rob, you…read moreare a great professional and a nice person. I chose this service randomly and I am very happy with my choice as the resalt is perfect. Tetyana Y., 14 Sept. 2026

I had a very good experience with Appliance Elite. Robert was very prompt, neat and professional…read more He was also very tolerant of my two dogs who tried very hard to be helpful. Robert diagnosed the problem with my dishwasher quickly and the next day had the part installed and it was working like new. The price was also reasonable and about $80 less than another quote I had.

Dec 11, 2023 - today I purchased some more bags & filters for my 'classic' Electrolux - in stock *…read moreno waiting. I've purchased items from them over the last 20 - 30 years a handful of times - bags, belts, attachments - and their prices are FAIR - better than many competitors - and they ARE LOCAL. Forget about the online / big retailers . . .

Sept. 12 /2024 Darcy is a fantastic expert on appliances. He…read morefixed our Laundry Washer Machine in less than a hour. He immediately diagnosed the problem and had the right part to replace in his truck. He was friendly and professional and educated in his service. He saved us $100's of dollars in not having to buy a new machine. Thank-you Darcy, you relieved a lot of stress and anxiety of what need to be done!

Sadly I have used Darcy's Appliance once again (I didn't learn my lesson the first time) and am…read morevery disappointed at the service, cost and incredible rudeness of him when I informed him the product he replaced only worked for a few weeks!!!!! The first time I used his service on my washer it took him 2 visits just to attached the drain hose properly. This time I had him replace the ice maker on my fridge, now just a few weeks later again it doesn't work, and he tells me I have to pay again for him to come out to repair what he should have installed correctly the first time. Furthermore since the day he messed around with the ice maker installation my fridge has been freezing all my food. do yourself a favour and don't waist your time and money!!!!!!

Gerald was an amazing help installing our new dishwasher!…read moreWithin two days of my initial call he was able to book us in, arrived when he said he would, and performed the installation beautifully. The work area was impeccably kept, and he even took away the old dishwasher for recycling. Top-notch service at a very reasonable rate, I would recommend to anyone.