Awesome facility. Very caring staff and leadership. Excellent food. Beautiful setting with good…read moreamenities for a valued price

my grandmother lives here and enjoys this community very much. I had a chance to visit her recently…read moreand was very impressed with staff and the beautiful renovations.

I had the pleasure of being invited to a New Years Eve Lunch at Madrona Hills in Salem, Oregon…read moretoday and I was much impressed with the warmth and professionalism of the staff, from our arrival, throughout our meal, and up on our departure. The facility is very clean, state covid protocols are being followed by guest and employees. Having been a resident of a close by, sister, facility for over a year now, I found it difficult to believe that Madrona Hills and the facility that I am a resident of, could both be a part of the same group of retirement facilities. At Madrona Hills I found the grounds were beautiful and well manicured, the dining room was warm, clean, and like being at a four star resort. Our servers made us feel as though we were the only clients in the dining room. The food was delightful. I recommend that if anyone is considering a move into a retirement facility in the Salem area, that you visit Madrona Hills before you make your final decision. Unfortunately I made a decision after touring a nearby facility and falling in love with a beautiful lake and koi pond, only to realize after my move in, that what was being advertised as "all inclusive living" has fallen far short of what was presented at the Signing of the rental contract. If I were to have it all to do over again I would not hesitate to make Madrona Hills my home. I have seen many clients move into the facility that I am currently residing at, only to wish a short time later that they had not sold their home, their cars, and things that they had worked their whole lives for, so that they could have a "carefree life", only to realize that they are stuck as they can not afford to move to a different place. Moving into a retirement facility is a big decision and it could be a wonderful experience, but it also can be a very expensive mistake. Please take time to visit Madrona Hills, meet their staff, enjoy a wonderful meal and feel the warmth that is found within.

At Apple Blossom Manor your loved one will be treated with dignity and respect allowing them to…read moreretain their individuality, independence, choice and privacy while receiving all of the care they require at a reasonable price.

From the owner: Apple Blossom Manor specializes in providing a family like environment guided by compassion,…read morerespect and love for seniors in need of 24 hour care. Our home respects the dignity, spirit, worth, needs and rights of everyone we touch. We have no age limit on caring.

Holiday Lakes friendly personable office staff and manager…read more Excellent bus driver, bus service for outings, medical or shopping Beautiful lake--walking path Excellent activity lady with great ideas I love my one bedroom apartment with a lake view Excellent house keepers Dining experience excellent waitresses and waiters Kitchen great chief's and kitchen help A great place to call home!

2015, we found the Holiday Retirement Community, Stone Lodge, in Bend, Oregon. My father was very…read morehappy there. The staff was friendly to residents and guests and you felt a part of their community. Wanting to stay with Holiday Retirement when relocating to Salem in 2017, we toured Hidden Lakes and what a lovely property. Friendly staff, live-in managers, weekly housekeeping, Wednesday outings and the ability to use the bus to attend appointments, pick up prescriptions or do personal shopping. Everything a senior needed to remain independent. The food was nothing special to write home about but it wasn't bad. Fast forward 2023... Holiday Retirement has undergone new ownership and is now Holiday by Atria. Corporate changes have effected staff, residents and the quality of living at Hidden Lakes. Staff are not as friendly, appear stressed and there is high turnover. Housekeeping is every couple weeks and the bus hours have been capped at 20 hrs per week. It is so undependable that residents no longer trust the bus will be available take them to appointments scheduled months in advance. Facility upkeep is minimal and the food holds little nutrition and is barely palatable. Even simple food requests are no longer accommodated. No more boiled eggs period. The oven quit so no more baked potatoes. Oh, and the toaster hardly works so scrap the idea of having toast. Residents are leaving as they are finding better activities, accommodations and meals at the smaller private communities and who can blame them. One can only put so much on COVID and after that management needs to step up and be held accountable. Resident's voices are not being heard and while amenities and services are going down the rents are increasing. At this point I could not, would not recommend this facility to anyone seeking a community for themselves or a loved one. In fact, I would advise them to steer clear.

The staff is caring and attentive. Good is good and there is plenty for residents to do…read more The building doesn't have all the bells and whistles as some places in town but the people make up for that by their assistance, care and support they provide.

DO NOT PUT YOUR FAMILY HERE. Rude staff, racist coworkers…read more Care quality is by far the worst.

My Mother-in-Law has been a resident at Boone Ridge Senior Living for nine months now, and quite…read morefrankly, I am pleased with the care she most definitely needs. I have found the management responsive to my concerns, and that the caregivers are kind, caring and empathetic with Mom's situation. I was surprised at some of the comments made about this care facility, because never in my dozens on unannounced visits have I found the building anything but light, bright, clean and orderly, the dining room neat and prepared for the next meal, and the quality and variety of the food excellent. I toured many local care facilities before placing Mom here, and I can tell you Boone Ridge is, to my mind, head and shoulders above the rest. So Five Stars for Boone Ridge Senior Living, I appreciate all that they do for my family.

Please do not place your loved ones here! Where do I even…read morebegin... let's start with the ED Alicia! She is THE WORST "BOSS" to have overseeing emoloyees. she hires her family before experienced candidates.(against Mosaic policy but Mosaic is a JOKE. She is not involved with the caregivers or med techs at all. I worked there for 8 months and saw her maybe 4 times. even when a resident was choking, she just walked past us like she didn't know where she was. She doesn't care about caregivers and will call you into her office to demean you and tell you your job isn't hard and berate you when you're unable to take lunches or breaks because while yes legally they are staffed "correctly" in the states eyes due to regulations, there are way too many residents to one caregiver and deaths happen very often whivh can be a lengthy process for caregivers to assist in and therefor, you have to give up your break to make sure everyone is taken care of and families are taken care of. but you will get in trouble for not taking a lunch or breaks. Alicias bestfriend is the med room manager and that little woman is HORRID. not only does she say the 'n' words regularly, she yells at people constantly, picks favorites, breaks laws when it comes to the med cart and also hires family and treats everyone horribly that isn't in her "inner circle." the med room manager and executive director drink together to the point they are high centering their vehicles while driving drunk, smoking marijuana in their office in their vapes and team up against workers they don't like until the worker quits due to hostile work environments. the caregivers manager, Jordan, sleeps with all his employees, drinks alllllll the time, does illegal substances and is a coward. they have caregivers doing the housekeepers jobs and the servers jobs on top of their alrwady heavy workload. they don't do 90 day reviews and you can kiss the idea of a raise at any point goodbye because they just won't. the have covered up SA reports between residents, left residents wounds to heal on their own and at times refusing to send residents to the hospital which has led to 2 deaths that I know of, they break the laws regarding passing meds and who is to be the one passing meds and are all around unprofessional. The residents are amazing. The building is beautiful. But don't fall for it. The management there will lower your loved ones life expectancy by YEARS. Oh and the activities director is HORRIBLE AND MEAN!

If your family member depends on caregiving, the staff will promise they can meet their needs but…read moreFAILS over and over and over again. Consistently understaffed, empty promises. Managers that seem like they care except never return your calls and long term changes never happen. Poor training of staff.

My father moved into this facility just over a year ago. At that time the facility, people and food…read morewas amazing. If he had an issue they were quick to fix the problem. The staff was friendly and very approachable. Fast forward to today and it is a different matter. His room was not cleaned for over three weeks, the hallways have not been vacuumed, and dirty dishes have been left sitting on furniture in the hallways. When he goes to eat he is told that they are out of stuff all the time. No tea to drink, no bananas to eat and if he should ask for seconds he is told that if they give it to him they will not have enough to feed the people in memory care. For the amount of money he is paying to stay here this is completely unacceptable! We have been told that it is all due to staff being let go and that they are never out of food or drinks. Where is management? If they don't have the people to clean then why are they not helping? Why are they not in the dinning room talking to the residents and seeing what they are getting to eat or what is out? We will be moving my dad out of this facility just as soon as we can.

Excellent care staff for people of all ages! Whenever I enter the building I'm greeted with a…read moresmile. Care staff is very nice and knowledgeable and always willing to do whatever it takes. Love the atmosphere there!

My husband and I don't take lightly writing this review but we want to help others be aware of what…read moreyou might face when you move your loved one into a Bonaventure property or any other assisted living facility. My MIL lived with us for 4 years before having a stroke. She was placed in a group home but after a second stroke she needed a facility. I called many facilities but when I called GC I spoke with with Mackenzie she was so nice, understanding and compassionate. I told her all the issues with my MIL: dementia, stroke, macular degeneration, two-person toileting, wandering, and potential sundowner that Salem Transitional Care relating she had developed. She visited MIL at Salem Transitional Care twice. Mackenzie called and stated MIL would be a perfect fit for GC. She assured us that it would take her some time to adjust to moving again but that this was a normal process. She asked us to leave a down payment of $500 to reserve a room. We went over verbally on the phone the cost which was $4250 a month including showering, toileting, laundry, assisting to bed and wheelchair, assistance to dining room. She stated that the great thing about GC was that they never charged over $4500 a month. She knew that MIL was in a spend down period to then transition to Oregon Health Plan. A week before the move Mackenzie called said we needed to come down today to sign paperwork to hold MIL's room. I said "I gave you a deposit". She stated corporate wanted the paperwork signed before the end of the month. I presented that day with my 15-year-old daughter and 10-year-old daughter. I reminded Mackenzie that we did not have power of attorney to sign paperwork for MIL. I could write a check since I was on her bank account, but my signature would not be legal on the contract. She said they would have me sign and have MIL resign once she moved in. Mackenzie reviewed the contract with me, left blanks as she need to figure the pro-rated rent for February based on the day she arrived. She spent most meeting reviewing the section of the contract stating if we had an issue to consider mediation over hiring an attorney. Mackenzie also stated that if for any reason they felt MIL wasn't a good match once she moved in, GC would be responsible to find a new facility for her to be transferred to. We would not have deal with the stress of moving MIL again. I gave her a check for the amount she figured and a week later MIL moved in. Within a week of MIL being at GC I received a call from a team member early in the morning stating Mackenzie had been let go and we were behind on rent. I said "she just moved MIL in and we gave you the rent that we were told". The staff member said the charge was for January 2020. I said "she didn't move in until February". She asked me if I had a contract that I could provide them. I told the staff member "No, Mackenzie didn't give me a copy of what I signed because she was going to have MIL resign since she was her own legal guardian and what I signed isn't legal as we are not power of attorney". She stated they couldn't find a copy of the contract. I told her everything Mackenzie told me at our meeting and phone calls prior to moving in. The staff member contacted corporate and after a few phone calls back and forth everything was straightened around. One morning we arrived to GC to visit with mom. The day shift CNA took us aside and informed us that MIL had not been checked on the whole night by night shift and was covered head to toe in her urine in the am. She said she reported it to the new manager but since Mackenzie was no longer there, she wasn't sure what would be done since the management was changing. In the early part of March when COVID was starting to be an issue, I was called into a meeting with Jordyn to review her care plan. I had never heard about a care plan. Jordyn started informing me about how much they had to do for my MIL. Mind you, we were visiting her daily to every other day and were cleaning her appt, helping her with laundry, toileting etc. He informed me that we would need to pay an additional $3507.00 a month on top of $4250.00. I told him we were not going to be paying more as we were told by Mackenzie that $4500.00 was the max out of pocket. I told him he might want to get with corporate and get this figured out. He then told me that MIL hair needed to be cut because they need the residence to look put together and kept. If the credentialing board comes and walks through their facility and sees residences looking unkept they can get in trouble and it lowers their scores. I asked him if he had made her an appt at their hair salon since we were not able to take her from the facility to get her hair cut. I never heard from Jordyn again and then COVID hit and everything shutting down and we were unable to go to the facility. I assumed that he would be getting back to me so we could reach and agreement on the fees but I never heard from him.

Since 1998 I have been marketing Long Term Care insurance; thus, I have somewhat more familiarity…read morewith care facilities than most. When my wife's aunt (also my client) needed Long Term Care services in the fall of 2010 I began the process of evaluating care facilities in Salem, Oregon. We visited a number but quickly made a decision for the Woods at Willow Creek following a tour of their facility and after consulting with their staff. My wife's aunt has now been at the Woods for over 6 years and we couldn't be more pleased with the care she has received. I have been so impressed not only with the care but also the staff that when my 95 year old mother needed care in the Sherwood, Oregon area we immediately visited The Springs at Sherwood. My mother has now been at The Springs at Sherwood since December of 2015 and my decision to place my mother there has been validated innumerable times. A secondary blessing to having great care provided for both my wife's aunt and my mother is the interaction with all levels of staffing at both facilities. They become friends and it makes visits all the more special.