my grandmother lives here and enjoys this community very much. I had a chance to visit her recently…read moreand was very impressed with staff and the beautiful renovations.

I had the pleasure of being invited to a New Years Eve Lunch at Madrona Hills in Salem, Oregon…read moretoday and I was much impressed with the warmth and professionalism of the staff, from our arrival, throughout our meal, and up on our departure. The facility is very clean, state covid protocols are being followed by guest and employees. Having been a resident of a close by, sister, facility for over a year now, I found it difficult to believe that Madrona Hills and the facility that I am a resident of, could both be a part of the same group of retirement facilities. At Madrona Hills I found the grounds were beautiful and well manicured, the dining room was warm, clean, and like being at a four star resort. Our servers made us feel as though we were the only clients in the dining room. The food was delightful. I recommend that if anyone is considering a move into a retirement facility in the Salem area, that you visit Madrona Hills before you make your final decision. Unfortunately I made a decision after touring a nearby facility and falling in love with a beautiful lake and koi pond, only to realize after my move in, that what was being advertised as "all inclusive living" has fallen far short of what was presented at the Signing of the rental contract. If I were to have it all to do over again I would not hesitate to make Madrona Hills my home. I have seen many clients move into the facility that I am currently residing at, only to wish a short time later that they had not sold their home, their cars, and things that they had worked their whole lives for, so that they could have a "carefree life", only to realize that they are stuck as they can not afford to move to a different place. Moving into a retirement facility is a big decision and it could be a wonderful experience, but it also can be a very expensive mistake. Please take time to visit Madrona Hills, meet their staff, enjoy a wonderful meal and feel the warmth that is found within.

My Mother-in-Law has been a resident at Boone Ridge Senior Living for nine months now, and quite…read morefrankly, I am pleased with the care she most definitely needs. I have found the management responsive to my concerns, and that the caregivers are kind, caring and empathetic with Mom's situation. I was surprised at some of the comments made about this care facility, because never in my dozens on unannounced visits have I found the building anything but light, bright, clean and orderly, the dining room neat and prepared for the next meal, and the quality and variety of the food excellent. I toured many local care facilities before placing Mom here, and I can tell you Boone Ridge is, to my mind, head and shoulders above the rest. So Five Stars for Boone Ridge Senior Living, I appreciate all that they do for my family.

Please do not place your loved ones here! Where do I even…read morebegin... let's start with the ED Alicia! She is THE WORST "BOSS" to have overseeing emoloyees. she hires her family before experienced candidates.(against Mosaic policy but Mosaic is a JOKE. She is not involved with the caregivers or med techs at all. I worked there for 8 months and saw her maybe 4 times. even when a resident was choking, she just walked past us like she didn't know where she was. She doesn't care about caregivers and will call you into her office to demean you and tell you your job isn't hard and berate you when you're unable to take lunches or breaks because while yes legally they are staffed "correctly" in the states eyes due to regulations, there are way too many residents to one caregiver and deaths happen very often whivh can be a lengthy process for caregivers to assist in and therefor, you have to give up your break to make sure everyone is taken care of and families are taken care of. but you will get in trouble for not taking a lunch or breaks. Alicias bestfriend is the med room manager and that little woman is HORRID. not only does she say the 'n' words regularly, she yells at people constantly, picks favorites, breaks laws when it comes to the med cart and also hires family and treats everyone horribly that isn't in her "inner circle." the med room manager and executive director drink together to the point they are high centering their vehicles while driving drunk, smoking marijuana in their office in their vapes and team up against workers they don't like until the worker quits due to hostile work environments. the caregivers manager, Jordan, sleeps with all his employees, drinks alllllll the time, does illegal substances and is a coward. they have caregivers doing the housekeepers jobs and the servers jobs on top of their alrwady heavy workload. they don't do 90 day reviews and you can kiss the idea of a raise at any point goodbye because they just won't. the have covered up SA reports between residents, left residents wounds to heal on their own and at times refusing to send residents to the hospital which has led to 2 deaths that I know of, they break the laws regarding passing meds and who is to be the one passing meds and are all around unprofessional. The residents are amazing. The building is beautiful. But don't fall for it. The management there will lower your loved ones life expectancy by YEARS. Oh and the activities director is HORRIBLE AND MEAN!

If your family member depends on caregiving, the staff will promise they can meet their needs but…read moreFAILS over and over and over again. Consistently understaffed, empty promises. Managers that seem like they care except never return your calls and long term changes never happen. Poor training of staff.

My father moved into this facility just over a year ago. At that time the facility, people and food…read morewas amazing. If he had an issue they were quick to fix the problem. The staff was friendly and very approachable. Fast forward to today and it is a different matter. His room was not cleaned for over three weeks, the hallways have not been vacuumed, and dirty dishes have been left sitting on furniture in the hallways. When he goes to eat he is told that they are out of stuff all the time. No tea to drink, no bananas to eat and if he should ask for seconds he is told that if they give it to him they will not have enough to feed the people in memory care. For the amount of money he is paying to stay here this is completely unacceptable! We have been told that it is all due to staff being let go and that they are never out of food or drinks. Where is management? If they don't have the people to clean then why are they not helping? Why are they not in the dinning room talking to the residents and seeing what they are getting to eat or what is out? We will be moving my dad out of this facility just as soon as we can.

Since 1998 I have been marketing Long Term Care insurance; thus, I have somewhat more familiarity…read morewith care facilities than most. When my wife's aunt (also my client) needed Long Term Care services in the fall of 2010 I began the process of evaluating care facilities in Salem, Oregon. We visited a number but quickly made a decision for the Woods at Willow Creek following a tour of their facility and after consulting with their staff. My wife's aunt has now been at the Woods for over 6 years and we couldn't be more pleased with the care she has received. I have been so impressed not only with the care but also the staff that when my 95 year old mother needed care in the Sherwood, Oregon area we immediately visited The Springs at Sherwood. My mother has now been at The Springs at Sherwood since December of 2015 and my decision to place my mother there has been validated innumerable times. A secondary blessing to having great care provided for both my wife's aunt and my mother is the interaction with all levels of staffing at both facilities. They become friends and it makes visits all the more special.

Dad didn't like the crustiness of ot all. The tour guide was…read morekind but they need an update badlt. We put him at Elmcroft and he likes it.

Had The Displeasure Of Needing To Stay There. Went Out One Night & Left My Wallet In The…read moreNightstand. Came Back A Couple Of Hours Later. There Were A Set Of Towels, On The Chair, So We Knew Someone Came In Our Room. Went To Look For My Wallet. It Wasn't Where I Left It. I Was Also Missing $169! The Next Morning We Went & Spoke With The Woman That Was In Charge. As Soon As I Mentioned That There Was A Theft In Our Room, She Hurried Us Away From Other People & Into Her Office. I Told Her Exactly What Happened, The Time Frame & How Much Was Missing (8) $20 & (9) $1 Bills. She Told Us That Each Housekeeping Staff Has Their Own Key Faub That Says Exactly Who Goes In To A Room. She Then Notified The Head Of Security & He Would Call Back Telling Her With Who Went In To Our Room & He Would Come & Take Our Statement. He Called Back, Told Her A Name Then She Said (THAT WON't BE NECESSARY) She Said That I Must Be Mistaken. The Head Of Security Never Came. We Were Told That I Must Had Misplaced It. I Did Not. If You Have Parents Or Anyone You Know Living There & They Complain Of Something Missing, Please Do Not Just Dismiss It As A Lapse In Memory. Be Very Aware Of Whomever Comes In Their Room!

I only toured while seeking a place for my parent…read more A breakfast sample was available but they were understaffed and so it took awhile for them to get to us. This was the first of several tours for the day so just had a quick bite of toast and fruit with coffee. The tour was mostly just a walk through the building and viewing a couple rooms. Then shown the bar and coffee service area. No real explanation of what was offered or why we should choose them. A bag with a brochure and info was on a table for us that we got AFTER the tour and the gal never went over anything with us. By the end of the day we ruled them out due to what we understood were the benefits and the cost compared to the same with other communities. Bonaventure has a lot of bells and whistles but they also had a higher cost. Don't forget when you are looking for an assisted living place that you will also have to pay for a care plan. We found no cap to theirs. Also consider if your loved one may eventually end up on Medicare should personal funding exhaust. I don't believe Bonaventure accepts Medicare so your loved one would have to go elsewhere and then you might find yourself in a pickle. Do your research and ask questions about care plans, community buy-in and Medicare etc.

Often, it takes a crisis before families will consider moving their elderly parents and/or…read moregrandparents to assisted living or memory care. That was the case for me. Fortunately, in Bonaventure (south), the crisis had a happy ending. The staff are kind and caring...the activities are meaningful and fun....my parents were always treated with respect....and, above all, it was a safe environment I could trust. After several years' living there, both Mother (aged 88) and Dad (aged 95) have now passed away. But they both told me how happy they were, and how much they appreciated the good people who work there.