I have the best AAA. Always friendly and willing to help with smile and genuine attitude! Thank you…read moreto all staff to include Debbie for her professionalism. Thank you

I am extremely disappointed with the way my roadside assistance request was handled today…read more My truck would not start, so I contacted AAA for roadside assistance. AAA assigned Tow Express LLC in Shafter. I was initially given an estimated wait time of approximately 30 minutes, but after waiting, the time was changed by another 90 minutes. Because of this unreasonable delay, I had to cancel the request and create a new service ticket. During this entire situation, I tried calling Tow Express LLC multiple times, but they would not answer the phone. I then contacted AAA again for assistance and spoke with Diane. My experience with Diane was extremely frustrating and unacceptable. She told me that Tow Express had been trying to contact me. I explained to her that I had received no call from them and asked why she would simply believe their statement. She responded that she "knew" they had called me. After checking my account/status, she eventually acknowledged that I had in fact been waiting for approximately an hour and a half. However, she still dismissed my concern and told me that the wait would not count because the original request had been canceled. My complaint is not simply about the wait time. My concern is the poor service, the lack of communication, the conflicting information, and especially the way Diane handled my complaint. Instead of listening to me and trying to understand what happened, she immediately took the towing company's side and essentially accused me of being wrong before checking the facts. A customer who is stranded with a truck that will not start should not have to deal with this level of frustration. At the very least, I expected AAA to check the records, communicate honestly with me, and make sure I was okay and that I had a way to get the situation resolved.took them two hours and 30 mints to do it

Curtis helped me when my start /stop system left me unable to drive and get home. With no…read moreappointment and other vehicles he was working on, he jumped in and repaired the problem for me in no time at all. My check engine light was still on a few weeks later and he was able to reset the system for me. I am so happy to have such a GOOD& HONEST man close to my home who knows what he is Doing mechanicly. Thanks so Much!

Mouthy belligerent Mexican driver refusing to stop his exhaust from harming others. Was asked…read morenicely . Then very angry stated to stop polluting while he ate his bag lunch at Valencia Center outside the Stetson Ranch Library. While he was ask to stop as our wifi was down and we needed to use the library wifi.

Exceptional Service from Johnathan Wallace at Lions Towing / AAA!…read more I had an outstanding experience with Johnathan from Lions Towing, who came out through AAA to provide a battery jump for my vehicle. From start to finish, he was the definition of professionalism, friendliness, and courtesy. He treated both me and my vehicle with exceptional care, making sure everything was handled properly and that I felt comfortable throughout the entire process. What really stood out was that Johnathan went above and beyond simply getting my car started. He took the time to educate me on my vehicle's battery performance, explain what to look out for, and provide helpful information that I genuinely appreciated. That level of customer service, patience, and knowledge makes a lasting impression. Lions Towing is fortunate to have someone like Johnathan representing the company. He is an excellent ambassador and liaison for Lions Towing and AAA, and he exemplifies the kind of service that builds trust, confidence, and customer loyalty. His positive attitude and genuine care turned what could have been a stressful situation into a great customer experience. Johnathan deserves recognition for the outstanding job he does. Employees like him are an asset to any organization, and I hope management acknowledges the excellent representation he provides for both Lions Towing and AAA. Thank you, Johnathan, for your professionalism, kindness, expertise, and exceptional service! You earned every one of these five stars. Shaun B.

Had a flat tire in Santa Clarita and AAA sent Lions Towing out. The driver showed up incredibly…read morefast and seriously saved the day. I unfortunately forgot to ask his name, but he was an amazing guy, super friendly, professional, helpful, and made a stressful situation so much easier. He got me safely to a tire shop, and I was able to get my tires replaced the same day. Really grateful for the quick response and excellent service. Highly recommend Lions Towing!

Contacted Edgar to move my car (that was unsafe to drive) to the local dealership for repairs…read more He estimated an hour to get to me, but was actually at my house in around 45 minutes, which I appreciated. Very friendly and cordial- I knew immediately he was a pro at towing and not just a guy doing it on the sly for some extra scratch. Loaded my car onto his trailer and was off within 10 minutes. Edgar dropped it off at the dealership without me having to be there, which I thought was a nice touch. Great service and his prices are unmatched by anyone else in town- I'd recommend this business without hesitation.

Awesome service, Edgar was super friendly and hard working willing to help me in any situation!read more

AAA+++ On the evening of October the 4th, your exemplary and professional tow operatorr arrived and…read moretook care of business,, "Fernando" is the sortofdriver with exemplary charachter, demeanor and skill that has contributed imensley to my families long standing loyalty and membership to the Automobile Club of Southern California for over Six Decades (60+ Years) I wanted to coment sooner but i was anticipating a text survey from AAA and i hadnt noticed one, so i came to coment on yelp. Please express again my thanks to your Exemplary Tow operator "Fernando". Update agan, Roys towing just dispatched "Victor" because i again called tripple A as i have decided to purchase a New Battery, I do have experience myself and could have saved a small amount of money, but The Competent, Honest and capable profesional technician came to my home, he articulated well all answers to my concerns and Honestly i am more at ease than i thought i might have been. The battery purchase and replacement were accompliched in my pleasant dealings with "Victor" I want his employers to know that as i get older, it seems by the grace of God, i deal with the best in all things, this is why whenever a company trusts their name and reputation to persons sich as "Fernando" and "Victor" and sends them to serve me, it is a blessing for us both. The photo below is actualy from a previous time when i was also well served by Roys Towing (perhaps yelp app did not upload the positive comment i had also written a few years back)

Our car unexpectedly wasn't starting and then we realized our battery was corroded. Roy's Towing…read morewas super responsive and sent two different trucks to our car within 20 min of our call. Their pricing was very reasonable, their customer service was amazing and very professional. They got us out of a bad, unexpected situation and we are incredibly grateful. I'd recommend them to anyone.

HUGEEE shoutout to Wade, our savior…read more If you're stuck on the side of the highway and reading this, call Lebec! Also, check your tire for a nail. If the nail is positioned on the flat/bottom side of the tire (and NOT the side), then you can get it patched instead of looking for a replacement, this will open up your options for service. We were stuck on the side of the 5 with a flat on Thursday a couple hours before sundown. AAA is useless (they don't bring tires, do tire changes, patches, only tow your car where you tell them), and all the tire repair places around the "area" (which was the middle of nowhere) were closed either due to their business hours or covid, except for Lebec Road Service! We were desperate to get home to NorCal for an important family event the following day and needed immediate roadside service. Everywhere we called from Santa Clarita to Bakersfield, nobody carried a tire in the same size as our Tesla Model 3. Lebec Road Service had a used Tesla Model 3 tire THANKFULLY!! they were fast to answer calls, had great communication, and checked their tire stock fairly quickly. They had dispatched their repairman out to save us. It was 1 hour of anxious waiting in the car between our call to Lebec til Wade pulled up in a giant truck behind us, but definitely WORTH THE WAIT. After some inspection, Wade thought patching up our current tire was better for us than replacing it. He did the work on the side of the highway in the dark, it took 1 hour. Wade is very knowledgeable and has lots of experience, it also gave us a sense of comfort that he himself had a Model 3, so he knew exactly how the car worked. Thanks again Wade for all your help!!

Lebec Road Service saved us this evening. We drove a GMC Yukon Denali on I-5 and pulled off into…read moreLebec to fuel our vehicle. After fueling up, we attempted to put the vehicle in drive. However, the column moved loosely, and the car would not go into gear. Upon my description over the phone, Lebec knew exactly what was wrong, and said he would be right there approx (30-45mins faster, and cheaper then tow). I had called some other mechanics who said they were too busy, didn't want to go, or told me they would help me in the morning. Lebec roadside managed to patch us up well enough to get us back to work on the road. We will see another mechanic for the needed part in the morning as He told us to. The Lebec Road service mechanic was professional, honest, and knowledgeable, all the things you want in a mobile mechanic. Thank you Lebec Roadside!

Great service. Always respond in timely manner and care for the vehicles they remove.read more

Good tow company amazing workers very professional fast response time cannot argue with thatread more

stuck in the mountains of montecito, no key fob, no locksmiths, no help from the boss man. called…read morethese guys & they SAVED THE WHOLE D#MN DAY. i can't remember my tow man's name (wife was the dispatcher..?) anyhow. he worked magic & got my big black suburban work vehicle out of the tightest, most awkward angled driveway you can imagine on a wildly hot day (& i'm stuck in my all black - hit as hades - uniform).. he literally saved my sanity. quit the job the day after. as unprofessional as my company was- bob holzer towing made up for it 10 fold. thanks a million.

Great service! Took a bad situation and made it better…read more Driver was a pleasure and the Air conditioned cab rocked

Absolutely worst service ever, the guy on the phone shouldn't be working there. He is very rude and…read morewill just block your number instead of helping you. Zero rating

We requested lock out services from AAA Castaic towing was assigned. Originally it said 30 min then…read moreI received a call from Juan. Juan said he would be here in 10 min. Juan unlocked our car in no time. He was very polite and professional. Thank you so much!

Was thinking of buying a car almost 2 hours away in Bakersfield and wanted a Pre-Purchase…read moreinspection of my prospective car on the weekend. The guys at GG were prompt, went to the car lot within a couple hours, took a ton of pics, got all the codes, found the car was likely broken into by pry marks on doors (that were not visible on website pics), was likely in a non reported accident NOT on Carfax (non factory hood and re-paint), and had tons of faulty codes! Saved me a trip and big piece of mind! Thx guys!!!

Highly recommend G.G. Mobile Mechanic! Augustine and Johnny came out today to diagnose my car, and…read morewe had such a great experience. They took their time thoroughly testing and inspecting everything related to the codes we were getting instead of just guessing and throwing parts at it. After another mechanic shop turned us away because they didn't have the proper testing equipment, we called G.G. since we'd had a great experience with them in the past. They were able to come out the very next day, communicated clearly, showed up on time, and were extremely reliable. Both Augustine and Johnny were professional, knowledgeable, and took the time to explain everything they found in terms that were actually easy to understand. They pinpointed the problem and told us exactly what needs to be repaired. Once we get the parts, we'll absolutely be having them back out to install everything and finish the job. It's so convenient having a trustworthy mobile mechanic come right to your home. Great service, great communication, and no runaround. We will definitely continue using G.G. Mobile Mechanic!