Helpful people ready, willing and able to help. Fast service. Clean environment. Hood parking.read more

Everyone is really nice here. It's fine for a regional bank. I'm on some business accounts here,…read moreand I opened some personal accounts. I think they are revamping their app and online access. That will be helpful. They need better interest rates on savings and lower thresholds on CD balances, offering better rates, too.

I've been banking here for just under two years and, until today, I had been very happy with my…read moreexperience. That changed when I came in to open a Rocky Raccoon savings account for my son. We arrived with all the required documents and were genuinely excited about what should have been a positive milestone. Unfortunately, we were told that opening the account would take 25 minutes and, since we arrived 15 minutes before closing, we would need to come back another day. This was extremely frustrating, especially because the day before I had been told that all we needed to do was bring the necessary documents and the account could be opened as a walk-in. We left disappointed--especially my six-year-old son, who couldn't understand why we couldn't be helped when the branch was still open and customers were continuing to come and go. That situation irritated me beyond belief as I watched his excitement be replaced with sadness. Because of this, I turned back and approached the same teller to ask whether there was enough time--about 10 minutes at this point--to close both my business and personal accounts. At that point, the branch manager quickly intervened and stated that they "actually" did have time to open my son's account. Unfortunately, by then the damage had already been done. I was left feeling that my business was viewed as a hassle rather than a priority. What's most disappointing is that had there initially been even a good-faith effort to begin the paperwork, I wouldn't have felt so clearly dismissed. It's sad that there wasn't time to open a new account and accept our money, yet in a matter of minutes they lost thousands when I closed both my business and personal accounts. The takeaway is simple: treat your patrons as a priority, or you risk losing them altogether. This is especially unfortunate because I truly believed Valley Strong was better than this and genuinely focused on member satisfaction.

This new location is so nice and located in the Walmart parking lot. Always receive excellent…read morecustomer service. They have an ATM in the front entrance and also one you can drive up too. I love that they also have a drive through teller. Sometimes I just don't want to go inside. If you are looking for a new bank, highly recommend

Previously, I left a really awful review here about four years ago. They have done a great job…read moreturning things around with not just their operational hours but they're capability. Maggie the Branch manager does a really great job and I'm really happy with how productive and efficient she has been with helping us. Some of our needs are quite complex because we run a nonprofit organization. There is also a gal related to our old small town mayor who works the Front and she doesn't exemplary job. She's very kind beautiful patient and represents this community well. I really think Bank Of The West / BMO has done a good job rebuilding the Branch.

Perfect bank if you want inefficiency! If you want a place to put your money-you'd be better off…read morewith a shoebox under your bed. Overall, the employees are nice, most of them anyways, but if you want anything done good luck! Get comfortable with the words "back office" and "we can't help you".

This Bank is just great! The ladies are super nice and it was super easy to get my account up and…read moregoing. The ATM on the outside is great if I don't want to go into the grocery store. 100% recommend

I already have a savings account with AltaOne, but since the Union Bank has closed it is very…read more inconvenient. Can I switch all my banking from union to AltaOne? Would need to be able to set up on line banking, as that is how I pay my bills.

We used them for our boat loan which was 15 years long and they're trying to overcharge us by…read more$9000. When we ask them to tell us how they came to that amount they said they have to charge us an hourly rate to do an audit. I have never heard of such a thing and think that it's completely wrong. We have called them multiple times now and we're promised call back and no one ever called us back or returned our call. Whatever you do don't use Alta One for anything I would not recommend them at all they are the worst ever. Our contract says we have 4 payments left. Alta one says we owe another 16 months. Such a ripoff bank!!!

Altaone has the absolute worst customer service I have ever seen. I am sitting in the corporate…read moreoffice lobby with my daughter. She has been trying to get the lein released on her vehicle that was paid off 3 years ago. She has moved out of state and needs a lein release so it can be registered in her new state. For some reason they are dragging their feet and giving her the run around even though she has all the documents needed. Did I say this has been going on for 3 years?

Yanet Cueto!!! Wow!! You are an angel!! Tracked me down to ensure my account was stable and money…read morereturned to me. I'm over the moon at the outstanding customer service you have given. Deanna also helped us today. She was so friendly. Thankyou! The big win today was customer service from Yanet!! Because of you we are returning to this branch. Thankyou!!!!

horrible bank, I received a job in which turned out to be fake, and so I received a fraudulent…read morecheck that Alta One allowed me to cash and the money was sent back to the job. Long story short, the check bounced, I called the police and made a police report and now I'm trying to pay the money back, but Alta One won't give me a discount price to pay but they expect me to pay the full amount! its not like I stole the money... I offered them 1300$ and they refuse.

I've been a customer of California bank and trust in Frazier Park for at least 25 years Brenda and…read moreClaudia and the rest of the team are amazing. Super friendly, super helpful. This is what small town businesses should be like. Small town yet very professional and welcoming.

They have the Wrong hours posted on everything used to find them and they are very rude half the…read moretime

Chris helped me lift a hold that was placed on my account. I've always had exceptional service from…read morethe tellers and managers. They are always happy to count my change and help me with any issues I have. 10/10

The guy Brandon was a very big help he is the best I love how he's so kind but looks like he could…read morebe emo he is the funniest guy I met

I don't know what has happened with the service over the years but I'll tell you Lancaster,…read morePalmdale every branch is so crowded , Long lines inside and outside so I'm going out the door with maybe 10 teller stations and only three tellers working could be lack of good management it could be some other major problems with Bank of America nowadays. But even if you go down to San Fernando Valley and West Hills Woodland Hills it's always busy the ATMs are always out in the burning sun and sometimes those long lines waiting down there it gets hot standing outside. I have been a customer for over 20 years and I am thinking that since they don't even have a branch out here in Tehachapi and only ATM in a market it's time to make a change to another local bank that has a drive-through and offers walk-in customer service when needed I gave two stars because when I went down to Arvin to the bank of America down there they were great it was easy in and out they were courteous they were helpful and they were on top of things if I live there that would be great but since I don't it's really too far for me to bank. This bank has really had its better days!

If you need a personal banker you should go see Orlando Nuňez. He is very helpful and bilingual. I…read morehighly recommend him as as personal banker.