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    Capital Broadband

    1.0 (1 review)

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    15 years ago

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    Verizon

    Verizon

    2.1
    (54 reviews)
    $$$

    It's unfortunate that Verizon locations have poor ratings. I myself have experienced walking in…read morewithout a greeting, then sauntered over to explore what was hanging up. The 2 employees were chatting amongst themselves at the Brier Creek store. No greeting, no "someone will be right with you". It was disappointing. So this time, we made an appt in Cary that had a little better rating. Walked in at the Crossroads and was greeted by Stephon, with a smile ;). He couldn't find the appt but was able to pull up our account. We were replacing our son's iPhone 11 with iPhone 17. It was challenging because i11 didn't have enough space to download latest iOS update. Stephon recommended we signed up for iCloud storage, do the backup then download from iCloud to i17. However, we were not able to successfully do the transfer, even by kissing the phones. My son finished the transfer at home but somehow the i17 went back in time to when we had limited screen time on i11. It was sooo frustrating not to be able to remove it. Fast forward, Apple chat helped us to get an appt. Problem resolved ;) While chatting with Stephon, another rep came up to ask if he needed help. He said "he was ok". Without his guidance, this process would have been very challenging. Thank you Stephon!

    I just wanted to give a special shout-out to the incredible customer service we received from Tim…read more My family and I love our phones, but most importantly we loved our experience. Tim could not have been more professional and thorough. He is easily the best wireless sales expert we've ever met and I confidently recommend his expertise! Thanks again Tim for all your help!!

    CyberDish

    CyberDish

    3.8
    (9 reviews)

    Chris was awesome. Came over and replaced my old Dish with a new Antenna. I'm scanning 65+ channels…read moreand no cable bills.

    Purchased a brand new Channel Master CM-4228HD antenna to go into my attic. Was not getting very…read moregood reception. Several channels, including 11-1 and 17-1 would not come in clearly. So I found Cyber Dish online and gave them a call to come out and troubleshoot the problem. Chris came out, charged me $200, added an amplifier and moved the antenna around a bit in my attic (didn't actually mount the antenna, just laid it down against something, so it was pointing the desired direction). The signal strength seemed to be good on all of the channels, so I let him go. Then, just a couple of hours later, I started losing several of the channels again. It's arguably worse now than it was. This is all very intermittent. Sometimes they all come in clear, sometimes several go out. And of course, it's worse with the weather is bad. I also see that there is foil backed plywood all through the attic, and everything I read says that this is a huge blocker of digital signals. I reached back out to CyberDish, indicating that i was still seeing reception issues and voiced my concern about the foil backed plywood in the attic. I called Chris today and voiced my concerns. He gave me several things to try to troubleshoot the problem. All good things to try, but all along I'm thinking why after paying $200 is it my responsibility to troubleshoot this stuff. When I brought this point up on the call, that's when things went South. Instead of Chris just offering to come back out and make this right, it just turned into an argument. At one point, he said that it was working when he left. Seriously? He also said that the antenna could be faulty, as if to say that's not his responsibility. And let's see, he said that he's never had this issue with anyone else. OK, what's the point? I'll be happy to give Chris/CyberDish one more chance to make this right, and once this is working as it should, I'll be happy to alter my review. But as it stands, I cannot be more dissatisfied with not only the service, but also the follow-up.

    Capital Broadband - isps - Updated August 2026

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