I would highly recommend Romantic Fireplaces & BBQ's. The experience from beginning to end was…read moregreat. They help us select the right fireplace for our need. The entire team was very professional. The installation workmanship was meticulous.

I'm posting here because I see that the only review is negative and very different from my…read moreexperience. I've used Romantic for supply and install of a high-end wood burning fireplace at my cottage in Quebec and service of a gas fireplace at my home in Ottawa. My relationship with them extends at least 8 years. They've been helpful, open and responsive throughout. In that time I've had no bad experiences. I've recommended them to my friends and I expect to continue to use them for service for a long time.

Great service. Staff takes an interest in the customer. Will continue shopping at this location.read more

If I could give zero stars, I would…read more Purchasing a hot tub from Club Piscine has been one of the worst customer service experiences I've ever had. Spending thousands of dollars should come with at least basic communication and professionalism. Instead, I encountered confusion, broken promises, and complete disregard for the customer at nearly every step. To begin with, I had to deal with three different sales representatives because each one I was working with left the company. That should have been my first warning sign. I was promised the hot tub would arrive within 3-4 weeks. Around the three-week mark, one representative called to tell me it had arrived. Excited, I immediately contacted the delivery department to schedule delivery, only to be told it wasn't actually there. No one could explain why I had been given completely inaccurate information. I emailed asking for an updated ETA and received no response whatsoever. After waiting another three weeks, I had to follow up again myself. Only then was I told the hot tub had arrived--but amazingly, no one had bothered to contact me. Had I not followed up, I have no idea how long it would have sat there. Trying to communicate with this company was an exercise in frustration. Most of the time, no one answered the phone. When someone did answer, I was routinely told that no one was available, my name and number would be taken, and someone would call me back. Not once did anyone return my call. Every update required me to chase them down. Unfortunately, the poor experience didn't end after delivery. Within the first few days, the hot tub displayed an error message. Jacuzzi instructed me to contact the dealer for warranty service, as required. Club Piscine's response? I would have to wait another 3-4 weeks just to get a service appointment on a brand-new hot tub. The common theme throughout this entire experience was a complete lack of communication, organization, accountability, and customer care. When you're spending this kind of money, this level of service is simply unacceptable. I sincerely regret choosing Club Piscine and would strongly encourage anyone considering purchasing a hot tub from them to look elsewhere. There are plenty of companies that value their customers before and after the sale. Based on my experience, Club Piscine is not one of them. I genuinely hope someone in senior management reads this review because the way my purchase was handled reflects serious problems with communication, customer service, and internal organization. No customer should have to work this hard just to receive the product they paid for and get basic support afterward.

I went to Lowes with a specific washer in mind,to purchase but the Sales man (Rocco)told me they…read moredid not have it in stock&showed me another&I agreed to purchase that; Whirl pool top loading washer 4.4 WHICH WHIRL POOL STATES SHOULD LAST 10-13 YRS....3 MONTHS&3WEEKS LATER(JULY 8)this washing machine stops functioning... It will not drain &would stop in wash cycle; I approach the Manager who says to me"are you sure an electrical storm wasnt the cause of the control panel being fried"???? I did not get any help whatsoever! I was treated very poorly by this manager! Anyways..the repair man tells me after replacing the main control board,that the motor is rusted out!!!Are you kidding me??? I have been waiting 3 weeks for repairs to be completed&was told that they're still waiting for a motor!!! Thats right!!no washer for over 2 months!!! Seems fishy to me that a brand new WHIRL POOL washing machine's control panel&motor both were garbage!!!i In less than 4 months!!?? Apparently Lowes re stocks with returned merchandise! COULD I HAVE GOTTEN A RETURNED ITEM??? Iwent today &spoke to another Manager (pat)who was much nicer about it; He doesnt understand how i got such a bad washing machine&i asked if maybe they had sold me this washer by mistake? Perhaps it was a return &given to me by mistake??? He also stated that he didnt understand why my washer wasnt exchanged UNDER THE CIRCUMSTANCES! HE IS GOING TO CONTACT JAMIE WHO IS IN CHARGE OF THE APPLIANCES @LOWES&GET REP INFO... HE THINKS I SHOULD HAVE RECEIVED ANOTHER WASHER SINCE 2 MAJOR COMPONENTS WERE AFFECTED! I AM TO CONTACT LOWES TUESDAY SEPT 6TH TO GET RESULTS/ANSWERS. I WILL POST AN UP DATE NEXT WEEK... MEANWHILE WERE DOING OUR LAUNDRY@FREINDS&FAMILY.

I was working on a home project building a self watering above ground planter. I was installing a…read moremetal frame on one side that would be against the house and would not be accessible once installed. This would be used to attach a fence for plants to crawl up on. However I needed to drill some holes in the metal to connect the pieces. The drill bits I had worked great with wood but would not pierce through this metal and was in fact dulling the bits after I had recently sharpened them. Doing some research on the internet I learned that the best bits for metal were cobalt drill bits. I checked my local stores like Canadian Tire and Rona but they did not have them. I found some on Amazon but it would take a few days for delivery. Then I found Lowes had them in stock in their store. So I ordered some for pickup around 5 PM. The next day by 9AM I received an email saying they were ready for pickup. I shot down there right away and received very pleasant service from the Pick up clerk/cashier and left a very happy customer. Arriving home I was very anxious to use these bits to see if they could perform. They cut through the metal like butter and gave me a great sense of accomplishment in both the job I was doing and using a good high quality product made by DeWalt. The following link is more info on this product that every craftsman needs in his/her toolbox: https://www.lowes.ca/product/twist-drill-bits/dewalt-14-piece-industrial-cobalt-drill-bit-set-689767

I was extremely disappointed with how The Brick at this store handled an issue with my mattress and…read morebox order that I purchased on line. I paid an extra fee for disposal because I didn't have time to remove my old mattress and box myself. The website gave no instruction that items needed to be bagged as shown in the attached screenshot. When the delivery team arrived, they refused to take them because they were not in disposal bags from the store--bags I was never told about. They left my old mattress and box standing upright against the wall, creating a clear safety hazard in my home. I had no choice but to let them leave and then contacted customer service. Somehow, I was connected to staff at The Brick store at 565 W Hunt Club Rd, Ottawa. The store staff told me the disposal fee would be refunded but that pickup could no longer be arranged. Instead of addressing the discrepancy between the website and the delivery team, she told me to "just google someone" to pick it up. Her tone was dismissive and unprofessional, and her comment was insulting. I called to solve one problem, but her behavior created a second problem. Later, my wife was told the disposal would be rescheduled and the delivery fee waived, but this still did not address the wasted time, the extra work of driving to the store to get disposal bags and wrapping the items myself, or the unprofessional conduct of the customer service agent--none of which matched the information on the website. I requested escalation. The store manager called me but said he couldn't address the customer service issue because the customer service manager was on vacation. He also said the store was not responsible for the discrepancy between the website information and the delivery team's instructions. There was no effort to take responsibility or provide a meaningful solution. Both the original service failure and the poor handling of the situation remain unresolved. I also tried using The Brick's online chat. They created a ticket and told me I would be contacted within 48 hours. It has now been well over 48 hours (including business hours), and no one has contacted me. This has been a deeply disappointing experience, and I do not believe customers should be treated this way.

If you ever need to reach out to the Brick at 565 W Hunt Club Rd, Ottawa, ON, K2G 5W5 by phone or…read moreemail forget it !! I tried to reach SOMEONE at Sales and Delivery to check on the status of my delivery for over an hour and no one rersponded. !!! So, rest assured they will take your money but their service SUCKS !!

First time buyers at Appliance Now and was Extremely impressed with the staff and service! Very…read morefriendly and helpful! Great prices, selection and good brand names to chose from. We will be going back!!!

It was my first time using Appliance Now, but we found them online and both Moe and Khan were…read moreextremely helpful and went out of their way to make sure we found the oven/range that suited our needs. They have amazing selection and pricing that is far below other retailers and even wholesalers. We will be buying more appliances from them in the future! thank you

Fridge was delivered on time and the price was fair. Unfortunately the "white glove service" for…read morethe removal of the old fridge was non existent. They refused to take it. Then did not return to pick it up as promised. We are now attempting to get our money back for the "white glove service" as we had to pay another company to remove it. Disappointing. We will not buy from them again.

DO NOT BUY FROM CANADIAN APPLIANCE SOURCE…read more I usually avoid negative reviews, but I feel compelled to warn others about CAS and their delivery company, First Class Appliance Delivery. The delivery service was highly unprofessional. They lied about the time window (we waited outside in the cold for over half an hour), the delivery staff appeared not to be fully lucid (they were fumbling and falling over), and they damaged both the product and my home. Despite having all the correct paperwork and photo evidence, they refused my claim for compensation. By the time I jumped through their various bureaucratic hoops and paperwork, they said it was too late because I didn't tell them on the day of the delivery (I have phone and paper records to prove that I did). They used the fact that they're two different companies (CAS and First Class Appliance Delivery) to offer contradictory advice, so when I followed the guidance of CAS, the delivery company said it was incorrect and used it to deny compensation. Their policies are designed to limit their liability, not to provide customer service. Their customer service staff are trained to sound nice while refusing to help you. Wishing you all better luck in your appliance purchases. May the people who work at these companies one day improve their services.

We needed urgent attention to our Majestic Gas Fireplace to fix a botched service call by our…read moreregular HVAC service provider. We also needed some refinishing on the frame and firebox where the paint had flaked off. Setting up the appointment was a breeze and our communication with the coordinator was prompt, professional and pleasant. The assigned technician was amazing. He fixed the main problem quickly and did a masterful touch-up job. The fireplace looks brand new and works perfectly. No mess to clean up and the cost was below what I estimated it would be. It was a very pleasant and thoroughly professional experience. I will use the Fireplace Center again anytime I need something done right the first time.

We purchased a patio set and bbq and couldn't be happier! Didn't have any issues with either…read moreproduct. Also had a gas line put in for the BBQ and the service was great!!

We bought a replacement front-loading washer in November. The staff are very knowledgeable & we…read morefound the prices competitive - lower than anywhere else in the city. Our salesperson - Steve Fagan - was excellent, very helpful. We opted for home del'y & Maytag's service went above and beyond, disposing of our old washer for a nominal fee. I strongly recommend this establishment.