John and his crew just finished redoing our 3 pine wood floors. Boy did they come out nice. He…read moreand crew won't disappoint. Woodfloors

Floors look fantastic, however, crew did not protect freshly painted risers on steps. Work was…read morecompleted two days ahead of schedule. I would have preferred extra time was spent to protect paint job. My bad for paying final bill without throughly checking work in daylight. I was so thrilled with how the floors looked that I didn't notice drip marks until the next visit to the house. Complained to John and was ghosted. Irony is that it was John's idea for us to have the risers painted white -- they were originally same stain color as steps. Now we will need to sand and repaint. I specifically asked John which I should have done first -- floors or painting -- and he said it didn't matter to him. Painters, btw, knew we were going to have all the wood floors refinished, but they carefully covered every inch anyway before prepping walls and risers. Again, very happy with actual floors and communication during work. Moral of story -- paint after floors. UPDATE: Nice to finally hear from you John even if not directly -- btw that is what ghosting means -- you never responded to my text. It's been 2 months since you finished and I only posted my review yesterday. Very patient on my part. I guess you would have preferred me nagging you? I knew before you told me that touch ups along the baseboards might be needed where the sander left scuffs -- actually were no scuffs in baseboards. The drips on risers could gave been avoided had you covered them with plastic instead of the 1" tape alone. Review is accurate, floors are beautiful. We are very pleased with floors but frustrated and disappointed about the drips. If you are concerned about your reputation, acknowledge that you could have spent a little extra time protecting fresh paint on risers and trim below upstairs walkway, apologize and move on.

I went to Ideal for pricing and product idea's for my living room, from the moment i walked in the…read moredoor i felt welcome and invited to ask questions. By the time i walked out the door I had everything i needed to make a decision. From start to finish including the install everything was handled professionally and I will definitely go back the next time I need flooring. Thank you for making everything so simple.

BUYER BEWARE!!!!!! if they order you the correct merchandise…read moreyou will be happy. BUT if they do not give you what you ordered and paid for, the customer service was a nightmare and it cost me an extra $500 on my project to say nothing of the amount of stress they caused me. i asked to speak to the owner . NO call back. I emailed Mark Woods several times to discuss the issues I was having at the store. He never responded. I had to pay my tile person an extra days pay waiting for them to rectify their error. I think this was absolutely the worse customer service I have EVER encountered.

Ken is a pleasure to work with. He did a fantastic job refinishing our floors. I would highly…read morerecommend using Millennium.

Great quality work. Great and knowledgeable and talented owner with great flooring workers also…read more Great pricing also. Quickly responded to my call. Came asap for estimate and plan and discussion on what is wanted and what he will do to accomplish it. Oil based latex or water based ? Finish - high gloss or satin finish ? I had someone come in before Millennium and this a#% didn't know what he was doing. Talked a good talk , had nice fake pictures and gave me a reference phone number as I requested. Number didn't allow me to see anything. The pictures of the floors he claimed to do ... was not his work. I won't mention his name. Though if a pegleg handyman comes knocking. Tell him to keep on walking. Millennium flooring did a great job taking care of my floors and correcting the pegleg liars damages. At least the flooring damage. Pegleg damaged my steps by spilling Polyurathane on my concrete steps. Messed up my solid wood front door, my fireplace bricks. Millennium Flooring did great work. Clean work. Quick work. A year later and I'm still raving about this company and it's owner also.

I had an issue with a custom rug, Carpet Barn replaced it . They actually had someone call me ,…read morecome out to our home , discuss the situation , then replaced the carpet . The service was what I expected from a family run company . I highly recommend Carpet Barn . So rare in today's " Amazon " world !

Stay far far away from this company!!!!! The beginning of July I purchased a carpet and put a…read moredeposit down for half of the purchase which was almost $2000.00. We scheduled the carpet to be installed the middle of August. Last week I started calling them because I did not hear ONE WORD from them as to whether the carpet had come in and if the install date would be the same. I CALLED THEM 4 TIMES to see if the carpet was there and our salesman was TOO BUSY TO RETURN ANY OF MY CALLS!!! I called on friday and was promised he would call me back. AGAIN NO PHONE CALL. TOTAL GHOSTING!!!!! I finally said enough is enough and requested my money back after they had used my deposit for a month without even ordering my carpet!!!! I went into the store to receive my refund and the salesman didn't even apologize for my inconvenience!!!!! AND THE KICKER IS I STILL DON'T KNOW IF THE CARPET WAS EVEN ORDERED!!! So, as a resident of Falmouth, who has lived here all my life, I beg you to stay away from this company!!!! I am certainly going to tell EVERYONE I KNOW IN TOWN WHAT TERRIBLE SERVICE I RECEIVED AND TO STAY FAR FAR AWAY!!!

We met with James and told him we were moving in June 23. We prepped the living room and bedroom…read moreJune 9th and notified him . His start date was June 18. He told us he would sand and poly on 18th and poly next two days so the floors would be ready. Needless to say we hired a big moving truck and arrived to soaking wet floors. All furniture needed to be put in kitchen and cellar. Now we have to move all furniture ourselves in 72 hours. Not a pleasant experience. Make sure you get a written timeline. Not a man of his word. Keri M. Just received a text from James after my review. He called me an asshole.

Fair price for exceptional quality work and customer service... arrived on time, finished on…read moreschedule, and did a fantastic job sanding and refinishing my entire first floor and bedroom. They installed new wood up the stairs and new flooring in the upstairs hallway. Worked around two dogs and let them out and even walked them at times just because. Exceptional service through and through! Recently, my wife left a steam cleaner on the floor for an extended period of time, which naturally left a milky water damage spot the shape of the steamer head and my puppy chewed one of the corners of the bottom stair. I reached out to the owner a year and a half after he initially performed the work, and his answer was "simple fix for both" after looking at it. The next day the repairs were made and he insisted it was at a no charge. Couldn't be happier with our choice to hire this contractor.

**WARNING: Do not hire East Coast Floors.**…read more My experience was devastating. John never informed me what time they'd arrive on Monday. They showed up at 10:42 a.m., parking on our lawn even though we had cleared the driveway. Taping was incomplete--corners dangled off, smoke detectors, air conditioners, rugs, and our kitchen were all exposed. At 11:15 a.m., I saw John just three feet from our front door smoking meth. They returned inside and began sanding but dug too deeply into the dining room floors. My husband and I had asked during both the estimate and Day 1 if the deep cracks from splintering would be filled. He assured us they would be. Throughout the day, they took several meth breaks accompanied by nips of Fireball. At 5:00 p.m., John claimed they'd vacuum and wipe down the entire house to leave it clean. False. Dust covered the kitchen, rugs, AC units, railing, walls, and even set off the smoke detectors. The next day, they arrived at 10:30 a.m. and resumed sanding--this time gouging the stairs and stair skirts. I voiced my concern. Again, he promised everything would be fixed "beautifully." More meth breaks followed. When discussing stain options, he first showed me "natural," then "dark"--neither matched the reference photo I gave him. Eventually we agreed on the right shade, assuring me we'd start light and layer if needed. I asked about sanding and staining the risers (part of the original estimate). He said it would take too long and I, worried he'd make things worse, reluctantly agreed. They stained while I was upstairs--two shades darker than requested. Worse, the stain ended up on my brand-new white carpet (installed four days earlier), white and green walls, white doors, trim, doorknobs, and even in gouges he'd filled with dark stain. We told them at 4:30 not to apply poly because we needed floor access to pick up our children. He agreed to return "early" the next day. Yet cracks remained completely unfilled. I cried. My once-beautiful 1990s floors were destroyed. I texted about the remaining cracks--no response. On Day 3, they showed up at 9:00 a.m. and started work. Just 30 minutes later, I saw John outside his van, scraping resin from a pipe with an Allen wrench and snorting it--again, just feet from my door. He completed the first layer of poly, then returned later with another bag of meth and a paper bag of Fireball nips. He was ready to go, told me I could let the dogs out, and I headed upstairs. Intimidated and physically small (I'm 4'11"), I paid him because I didn't feel safe confronting them. He applied the second coat while I remained locked upstairs. Before leaving, Nick, his employee, asked me to wait three hours before touching the floor, and begged me to leave an online review praising their work. They said to call if I needed anything. I cried again. The gouges remained. Streaks all over the floors. Stained completely unevenly. Dust and stain covered everything. My new carpet--ruined. My floors--ruined. I lost $3,700. I requested a partial refund via text. No reply. I emailed him to give him a chance--again, no reply. Eventually, I informed him that I had 10 videos of him using drugs, and he was going to served by an attorney and would be asked to also pay my legal fees. No reponse. Save your money and your heartache.

Fantastic experience all around! John came over and gave us a quote on the spot. He very clearly…read moreexplained the process, set expectations, and gave us options to choose from. He was extremely communicative and helpful during the scheduling process and during the refinishing process. He did exactly what he had promised to do: excellent work in the timeframe it was promised. They did a great job cleaning up. There was minimal dust in a few minor places, but John had warned us about that ahead of time. I was surprised by how little dust there was left. The transformation of our floors was unreal. Check out the before/during/after photos, and know that the "before" was worse than the pictures show, and the "after" is better. The pictures don't do justice to how much life and vitality was brought back to these floors. We've already referred several friends/family to John and couldn't recommend him and East Cost Floors more to you!

Mark was great to work with for our Kitchen cabinet project. We spoke to him about some other…read morequotes and brands that we were considering, and he showed us his Siteline brand that he sells. The quality of these cabinets exceeded our expectations, we are so glad that we chose this brand. Mark and his team can do the whole project or work with you on just the portions that you need. He worked with other quotes we had gotten and gave us a better product for the same price. Mark was able to make some suggestions to maximize the use of the space with no filler panels. Highly recommended!

I just visited Bayside kitchen and baths new location at 847 Main St. in Falmouth. I had a great…read moreexperience meeting with the owner Mark Lane, and with his design staff. We made plans for kitchen update for our home which we will be scheduling for the near future. The show room was really nicely laid out and well furnished, more than I had expected in a small town. The team's knowledge of kitchen and bath design is extensive and their cabibetry and fixtures are very high-quality. This is the place to go to plan your kitchen and your bathroom project on the Cape for the islands.

We had a terrific experience with Max and his crew refinishing our red oak floors. The…read morecommunication has been clear and reliable, the estimate was very reasonable. the floors were done during the discussed time frame and came out beautiful. Everything was covered, and I was amazed how clean the house was when it was done. I wasn't sure what to expect in terms of dust, but they took great care of our home. We highly recommend Luxe Flooring based on the experience we had. They were so professional and respectful of our home and our time.

TL:DR We hired Max and his team to put new wood floors on our second floors and staircase. He and…read morehis team did a fantastic job from the initial quote to completion. I highly recommend Luxe Flooring - they are very knowledgeable and skilled craftsman, excellent communication with Max, and very reasonable cost. I'll go into a bit more detail here: My wife and I wanted to put new bamboo wood floor on our second floor to match the downstairs bamboo we already have. The project included a curved staircase that doubles back to a landing, two bedrooms, and a bathroom. Luxe was the second flooring company we got a quote with. After reaching out to the highest rated Yelp flooring company in our area we wanted to get a second opinion. Max was better in every way. During the initial estimate Max took much more time to go into detail about all the work he would be taking care of and asked us questions to help him come up with an appropriate and detailed quote of all the labor and materials required. The other company didn't ask many questions and once we spoke with Max from Luxe, we felt so much more relaxed feeling that we were going to be in good hands. To top things off, Max's estimate was a bit lower than the other and his quote really broke down the cost so we could see it all and it made sense. It was a no brainer for us to choose Luxe and we were able to get started just a week and a half later. Max was very responsive in the lead up to the project and we kept in touch via text/call to go over all the details as he ordered the materials. He made excellent recommendations for the vinyl flooring in the bathroom which is much better quality than the one that was originally in the bathroom. And the bamboo flooring was a very close match to the floors we already have downstairs. Max's team was incredibly hardworking. They showed up right on time every morning, took a short break for lunch, and cleaned up before they left each day. Our project took six days to complete which was seemed very reasonable for the difficulty of our house. We live in a very old house and none of the walls are squared off so it took many complicated cuts to get everything aligned perfectly. And it all was. The stairs were even trickier since they wrapped around back to the top landing and the stairs seemed to take the longest. They look fantastic. If Luxe Flooring is available to work with you, I absolutely recommend hiring them for your flooring job. You will not be disappointed.

From the first call placed to the final result, I can not recommend RKM enough!! We mostly worked…read morewith Rob, who provided oversight to all flooring and tile projects, as well as working with our general contractor, who at the time had several different contractors working at the same time. Rob and his team were very flexible and thorough. Rob had my husband and I come to his showroom where we were offered a surprisingly large selection of flooring and tiling options, and worked with us to help us create a custom look that we wanted for our home. **side note: we finished construction on our addition/modification to existing home in early 2019, so we have had ample time to "break in" the floor and tile from every day use. I must say that the work done was very high quality, as we have not one negative thing to say about it! Everything is in wonderful shape, and we are still just as happy as we were when it was first installed!** TILE WORK: amazing. Rob and his tile installers were great--I told Rob that I wanted two niches in the shower, and he made it happen--no questions asked. There was an issue we had (on our end) with the studs in that shower wall, and he worked with the GC to create a solution where we were able to have our niches without having to compromise. The two tilers were friendly, fast and very efficient. You can tell they've been doing it for years. They did a wonderful job on our floor and shower, and we couldn't be happier. My in-laws had the same process as we had with Rob, and are very happy with their choices and work as well! LVF: This was one of the last projects we had RKM do, my husband wanted a flooring for his basement "man cave" so Rob guided us to luxury vinyl flooring. He knew what look we had in mind and matched us with a LVF which was not only cost friendly, but was exactly what we wanted for the space. His LVF installation guys were in and out in one morning--I couldn't believe how fast it was! It's been a year since the installation, and the floor is still perfect. WOOD FLOORING: My in-laws had to pick out flooring for their 2 story addition, and Rob was very helpful throughout. My MIL had a specific wider-planked style in mind (which had to be special ordered), and Rob did a great job searching and working with her to find the perfect finish. The floors are so beautiful in person! He even helped her find wooden flooring vents which perfectly matched the hardwoods! KITCHEN BACKSPLASH: My MIL wanted these oversized aqua tiles and ended up purchasing them on her own; and RKM's tilers installed. They did a wonderful job! We had standard white subway tile with dark gray grout installed in our kitchen. They did a wonderful job with that too!! REFINISHING HARDWOODS: we had RKM come in to refinish our dated orange-ish oak floors to a more neutral brown tone in our family room. We scheduled it to be done while we were away for vacation, but they were done in (I believe) 3 days from start to finish. The flooring looks great, and we removed the baseboards beforehand to make it easier for them. We have tilework on the floor around the fireplace, and working with stain I was a little nervous about how clean the edges around it would be--but it was perfect! No bleeding, no splashes, no inconsistency in the color--I will definitely be calling again when we decide to refinish the rest of the downstairs! All in all, I would happily give RKM's team of Rob and his installers the highest possible rating. They are all high quality, experienced workers, who know exactly what they are doing, and are super efficient. I cannot day enough good things about them. Thank you so much RKM for helping to make our house a beautiful home that we are so happy with!

RKM Flooring did an excellent job on our floors - from start to finish they were great to work…read morewith. They refinished my current hardwood floors in 3 rooms, and the stairs while installing and finishing hardwoods in a fourth room. In addition, they laid tile in my foyer and mudroom/laundry/bath area - which all came out beautiful. They were very patient with me as I chose the finish for my floors (and provided samples for me to bring to the house to look at) and were helpful in sharing their opinions and sent photos from other jobs they had done. I felt as though Rob partnered with me every step of the way. I would 100% use RKM again and 100% recommend them to anyone for their flooring/tile needs.

Benny and his crew did a great job! His pricing was the most competitive that we found and you can…read moretell that Benny really cares about his craft. He was on time - even came on a Saturday to apply the last coat! We'll absolutely use him again.

We had some flooring work done by Powell Flooring at our house in Truckee. Benny did a great job…read moreand was very friendly and delivered excellent results.