I've been trying for over 6 months to get my bed returned either refinished or unfinished (along…read morewith my $100 deposit) I've been lied-to repeatedly and ultimately had my messages and emails ignored. A Better Business Bureau communication was also ignored. I drove the 50 miles to the warehouse in late January, 2020 and found them clearing the furniture out of their warehouse. I spoke to the owner who shook my hand and said he knew where my bed was and that he'd be in touch with me in a week, "week-and-a-half at most." He asked for my phone number and surprisingly--for someone who claimed not to have received my communications--he wrote my last name down by memory (it's unusual and French.) Of course, he never called... This young(ish) man has driven his 50 year-old, family business into disrepute. I'm also very sad about my bed.

We dropped a chest off at Bird's over 2 years ago. When we did, the person taking it said he had no…read morereceipts and had to initial a piece of paper with their quote on it, along with giving us a business card. Since that time, we have tried, repeatedly, to get it. First they couldn't find it. Then, on repeated occasions - and remember this is over 2 YEARS - "it isn't ready yet". Now, when we call, we get no response. I have written, also, with no response. This is plain and simply wrong. They have something of ours of value and they are flat out keeping it. There isn't a rating low enough to reflect our experience to-date.

great work , great experience all around. John was professional and very knowledgeable. would…read morerecommend

**WARNING: Do not hire East Coast Floors.**…read more My experience was devastating. John never informed me what time they'd arrive on Monday. They showed up at 10:42 a.m., parking on our lawn even though we had cleared the driveway. Taping was incomplete--corners dangled off, smoke detectors, air conditioners, rugs, and our kitchen were all exposed. At 11:15 a.m., I saw John just three feet from our front door smoking meth. They returned inside and began sanding but dug too deeply into the dining room floors. My husband and I had asked during both the estimate and Day 1 if the deep cracks from splintering would be filled. He assured us they would be. Throughout the day, they took several meth breaks accompanied by nips of Fireball. At 5:00 p.m., John claimed they'd vacuum and wipe down the entire house to leave it clean. False. Dust covered the kitchen, rugs, AC units, railing, walls, and even set off the smoke detectors. The next day, they arrived at 10:30 a.m. and resumed sanding--this time gouging the stairs and stair skirts. I voiced my concern. Again, he promised everything would be fixed "beautifully." More meth breaks followed. When discussing stain options, he first showed me "natural," then "dark"--neither matched the reference photo I gave him. Eventually we agreed on the right shade, assuring me we'd start light and layer if needed. I asked about sanding and staining the risers (part of the original estimate). He said it would take too long and I, worried he'd make things worse, reluctantly agreed. They stained while I was upstairs--two shades darker than requested. Worse, the stain ended up on my brand-new white carpet (installed four days earlier), white and green walls, white doors, trim, doorknobs, and even in gouges he'd filled with dark stain. We told them at 4:30 not to apply poly because we needed floor access to pick up our children. He agreed to return "early" the next day. Yet cracks remained completely unfilled. I cried. My once-beautiful 1990s floors were destroyed. I texted about the remaining cracks--no response. On Day 3, they showed up at 9:00 a.m. and started work. Just 30 minutes later, I saw John outside his van, scraping resin from a pipe with an Allen wrench and snorting it--again, just feet from my door. He completed the first layer of poly, then returned later with another bag of meth and a paper bag of Fireball nips. He was ready to go, told me I could let the dogs out, and I headed upstairs. Intimidated and physically small (I'm 4'11"), I paid him because I didn't feel safe confronting them. He applied the second coat while I remained locked upstairs. Before leaving, Nick, his employee, asked me to wait three hours before touching the floor, and begged me to leave an online review praising their work. They said to call if I needed anything. I cried again. The gouges remained. Streaks all over the floors. Stained completely unevenly. Dust and stain covered everything. My new carpet--ruined. My floors--ruined. I lost $3,700. I requested a partial refund via text. No reply. I emailed him to give him a chance--again, no reply. Eventually, I informed him that I had 10 videos of him using drugs, and he was going to served by an attorney and would be asked to also pay my legal fees. No reponse. Save your money and your heartache.

I needed to install new oak flooring on the floor of my house. I called a half-dozen companies--and…read morethen I talked to Andy, whose company is called Diamond Flooring (wwwdiamondflooringma.com). The conversation was different. Andy was attentive. Helpful. He spent time on the phone with me. He answered my questions. He advised me. He made suggestions I might not have thought of. He kept me from doing more than I needed or spending more than I needed to spend. I could tell in his voice that he would be the person I would be hiring. Beyond that, his prices were competitive and attractive. I knew I was not only getting a good price, but value for the dollars I was investing. As good as that experience was, it got better. He was on top of the order for the wood. He scheduled promptly. He did what he said he would do (in a world of installations where we as homeowners are happy when someone shows up). His installers were meticulous and artisans. Beyond that, they were just nice to have working on the project. The final project looks spectacular. I do not write many reviews, but I was so pleased with Andy and his guys that I had to post this notice the day the installation was complete.

We're thrilled with the new floors across our whole house -- amazing quality at a great price…read more Andy's crew did a fantastic job. Here's why we highly recommend Diamond Flooring: * Top-notch quality - Great craftsmanship. We were thrilled with the attention to detail and ability to seamlessly blend existing white oak flooring (being refinished) with newly installed white oak flooring. * Great value - Competitive pricing without sacrificing quality. * Excellent communication - Andy was always easy to reach, answered all our questions promptly, and made us feel confident and comfortable throughout the process. Highly recommend Diamond Flooring if you want beautiful floors and a team you can trust!

Firstly, Max is awesome. Communicative, pleasant, polite, prompt, professional. We loved working…read morewith him. His team were also very helpful and very nice. Everyone worked hard - from the time they walked in until the time they left. The quote was great and inside the budget we'd allowed and we got a ton more than we expected - broken boards replaced, boards that had been replaced with the wrong wood were removed and redone with the correct, matching wood, a couple of boards that didn't lay completely flat were repaired, and so on. But the finished floors were the star of the show! The floors look new. Not repaired, not improved - NEW. We have a long house, and you can see a huge expanse of wooden flooring from one end to the other, and the effect is now gorgeous. We are entirely happy and we got exactly what we'd hoped for. We recommend Max and Luxe Flooring 100% and would use them without hesitation on any further refinishing projects.

Max and his team were extremely helpful and informative. I was able to get an in-home estimate…read morequickly to refinish the floors and I could tell he was invested in his work by the way he took his time analyzing the floors. He ended up saving me a significant amount of money compared to other estimates by offering maintanance options since my floors were already in good condition. He took the time to teach me how to keep the floors in good shape with specific cleaning products which was very helpful as a first time homeowner. He and his team finished the project in a day and he even came back the next day to walk through the house with me in case I had any questions or concerns. Ultimately a very pleasant experience! Would recommend.

Great quality work. Great and knowledgeable and talented owner with great flooring workers also…read more Great pricing also. Quickly responded to my call. Came asap for estimate and plan and discussion on what is wanted and what he will do to accomplish it. Oil based latex or water based ? Finish - high gloss or satin finish ? I had someone come in before Millennium and this a#% didn't know what he was doing. Talked a good talk , had nice fake pictures and gave me a reference phone number as I requested. Number didn't allow me to see anything. The pictures of the floors he claimed to do ... was not his work. I won't mention his name. Though if a pegleg handyman comes knocking. Tell him to keep on walking. Millennium flooring did a great job taking care of my floors and correcting the pegleg liars damages. At least the flooring damage. Pegleg damaged my steps by spilling Polyurathane on my concrete steps. Messed up my solid wood front door, my fireplace bricks. Millennium Flooring did great work. Clean work. Quick work. A year later and I'm still raving about this company and it's owner also.

Ken is a pleasure to work with. He did a fantastic job refinishing our floors. I would highly…read morerecommend using Millennium.

We met with James and told him we were moving in June 23. We prepped the living room and bedroom…read moreJune 9th and notified him . His start date was June 18. He told us he would sand and poly on 18th and poly next two days so the floors would be ready. Needless to say we hired a big moving truck and arrived to soaking wet floors. All furniture needed to be put in kitchen and cellar. Now we have to move all furniture ourselves in 72 hours. Not a pleasant experience. Make sure you get a written timeline. Not a man of his word. Keri M. Just received a text from James after my review. He called me an asshole.

Fair price for exceptional quality work and customer service... arrived on time, finished on…read moreschedule, and did a fantastic job sanding and refinishing my entire first floor and bedroom. They installed new wood up the stairs and new flooring in the upstairs hallway. Worked around two dogs and let them out and even walked them at times just because. Exceptional service through and through! Recently, my wife left a steam cleaner on the floor for an extended period of time, which naturally left a milky water damage spot the shape of the steamer head and my puppy chewed one of the corners of the bottom stair. I reached out to the owner a year and a half after he initially performed the work, and his answer was "simple fix for both" after looking at it. The next day the repairs were made and he insisted it was at a no charge. Couldn't be happier with our choice to hire this contractor.

I found Victor on Thumbtack and hired him to do the finish work om our staircase including…read moreinstalling the tread, railings and the newel post with ballisters. His work was very detailed and solid and he finished in less than two days at a very fair price. I will be hiring him again for more projects. He is the real deal!

I decided to renovate my quite small main bathroom. This was a major renovation project, so I got…read morethree estimates. From the beginning, I could tell that Victor was excited about what he does for a living and he came with great from his years of experience. He was the only contractor who told me he would be able to add a pocket door to increase the useable size of the bathroom. Demo was a breeze and after every work day, Victor and team would clean the area around the bathroom so there was no dust or things in the way and I could continue using those areas normally. The tile work and wood finish work of the trim, moulding and chair rail and around the pocket door is top notch! Victor custom made a vanity and shelving based on ideas we both came up with, and it is perfect and functional for the space in the bathroom. He completed all the work timely and did so with a friendly demeanor and "can do" attitude. I highly, highly recommend reaching out to Victor for projects big and small. If you're unsure of how to optimize space he'll be able to help you with your vision. He's also a great problem solver for those smaller jobs that might be on your mind, I know I've already discussed some future plans for my home with him. It can be hard to find quality, honest and pleasant contractors, but I guarantee you will not be disappointed!

They were great - showed up on time, were here when they…read moresaid they would be, and did a fantastic job. Our high ceilings, railings and open living-kitchen area look brand new. Highly recommend 1st squad!

I would just like to make a shout out and a big thank you, to Leo and crew at "1st Squad - Custom…read morePainting".... for an awesome painting job done updating my house. They aim to please! They are talented hard workers that do great work, are fast and do clean work at very reasonably prices! Interior and exterior, they cover your painting and staining needs. I would highly recommend Leo & his crew at "1st Squad - Custom Painting" for any of your painting or aesthetic updating needs with friendly, talented and professional service on the Cape or Southeastern Mass. Use their link here: contact@1stsquadpainting.com Or Give them a call at 508 241-5642 and make sure to leave a message if not available, they promptly get back to you. See the pics of the nice, clean looking paint job done over 70's paneling & stain in my large family room. Leo also created an Venetian plaster accent wall that adds in beautifully. They also aided me in some wall fix-ups and I can't be happier with the work and all of the results! They work with you on your goal and budget to present any options available to help make sure you get the results you are expecting. Their painting looks like vinyl, as all smooth spray with no brush strokes & clean edges throughout. Thanks again Leo & his crew at 1st Squad - Custom Painting, and more... What a difference and loving it!! Give them a try with your next project, you won't be disappointed! Greg Kelsey Mattapoisett, Mass