Great quality, price and communication start to finish! I would highly recommend Alex to anyone…read morewith a floor project in the Cape area.

I would strongly warn other homeowners to be very careful with this company. They installed wood…read morefloors in my historic home in Newport, and after only a short period of time the floors dried out, shrank, and opened up with obvious, unattractive gaps between the boards. For a paid professional installation, this result is unacceptable. What makes this experience even worse is their complete refusal to deal with the problem afterward. I paid their invoices fully and on time. When I contacted them and asked them to return, inspect the damage, and discuss a remedy, they stopped communicating altogether. Calls were not returned. Emails were ignored. Good contractors stand behind their work. This company did not. In my experience, they delivered poor workmanship, then avoided responsibility once payment had been collected. I cannot recommend them, and I think potential clients should take this behavior very seriously.

Jair scheduled our whole-house floor replacement according to our schedule (while we were away for…read morea long weekend). His advice on pre-finished oak and use of existing planks as subflooring saved us a bundle. Trim and edges all look better than ever. We highly recommend Scherrer! Harwich, MA

Absolutely horrible job. Jair, the owner, was hired to sand, stain, and seal my oak floors…read morethroughout the house, about 2,500 sq. feet with two flights of stairs. He promised to do his best work, as I told him in advance not to take on the job if he isn't meticulous. In the end, he damaged my floors then quit half was through the job, just after staining, because he said he couldn't fix the damage done (after denying there was an issue at all- see photos). He also got stain all over the baseboards, door trims, and spilled on my front porch. What's more, the dustless sanding was anything but dustless. He didn't even put cheesecloth in the air vents and returns, but of course had the heat running as he worked so all the air ducts and my HVAC system got clogged up with dust and needed $1,800 worth of repairs and cleaning. Ended up having to hire an attorney and public adjustor to get reimbursed for the work and collect damages. Turns out his insurance doesn't cover him for damage, nor does my homeowner's policy due to a standard "quality of work" exclusion. In the end it cost me $19,000 to have the floors redone, HVAC system fixed & cleaned, and the trim repainted. AVOID AT ALL COSTS!!

John Detraglia, Sales Manager at RPM Carpets in E. Harwich resolved an issue we had because our…read moreinstaller gave us the wrong information on what to order for flooring. At the last minute, John graciously accepted our return and overnight provided us with the correct flooring for the installation to be done the next day. Shop the best and forget the rest if you want individual service by well informed sales people ready to help you when you walk in the door. Our flooring looks beautiful!

We wanted to replace the old carpeting in our upstairs that had been there when we purchased the…read moreplace several years ago. We visited RPM and were greeted with friendly and knowledgeable staff that provided details for a variety of carpets and styles. They even provide advice on the best carpet for our dog not to get his mail caught. The installers did a wonderful job and we are very pleased with the look and feel of our new carpet. Thanks RPM!

Eric refinished our floors while we were on vacation. Very easy to work with and very trustworthy…read more My guests couldn't believe how beautiful the floors looked. I would definitely hire them again.

Eric did an outstanding job! So easy to work with. extremely professional and the work was none on…read moretime. I highly recommend him!

We met with James and told him we were moving in June 23. We prepped the living room and bedroom…read moreJune 9th and notified him . His start date was June 18. He told us he would sand and poly on 18th and poly next two days so the floors would be ready. Needless to say we hired a big moving truck and arrived to soaking wet floors. All furniture needed to be put in kitchen and cellar. Now we have to move all furniture ourselves in 72 hours. Not a pleasant experience. Make sure you get a written timeline. Not a man of his word. Keri M. Just received a text from James after my review. He called me an asshole.

Fair price for exceptional quality work and customer service... arrived on time, finished on…read moreschedule, and did a fantastic job sanding and refinishing my entire first floor and bedroom. They installed new wood up the stairs and new flooring in the upstairs hallway. Worked around two dogs and let them out and even walked them at times just because. Exceptional service through and through! Recently, my wife left a steam cleaner on the floor for an extended period of time, which naturally left a milky water damage spot the shape of the steamer head and my puppy chewed one of the corners of the bottom stair. I reached out to the owner a year and a half after he initially performed the work, and his answer was "simple fix for both" after looking at it. The next day the repairs were made and he insisted it was at a no charge. Couldn't be happier with our choice to hire this contractor.

We went to ideal flooring because the grout in our shower floor was cracked. They diagnosed the…read moreproblem as requiring both tile and pan replacement. They then did not replace the pan when doing the work. The grout cracked again quickly (within 4 months), This strongly suggests the underlying issue (likely movement, moisture, or pan failure) was never fixed. Over the course of several months we called multiple times. They set up 3 different appointments to come out and look. They never showed nor did they call to cancel or reschedule. Called the owner and he said we probably would have to replace the pan underneath.

BUYER BEWARE!!!!!! if they order you the correct merchandise…read moreyou will be happy. BUT if they do not give you what you ordered and paid for, the customer service was a nightmare and it cost me an extra $500 on my project to say nothing of the amount of stress they caused me. i asked to speak to the owner . NO call back. I emailed Mark Woods several times to discuss the issues I was having at the store. He never responded. I had to pay my tile person an extra days pay waiting for them to rectify their error. I think this was absolutely the worse customer service I have EVER encountered.

We have had nothing but great experiences with DM Cape Tile. We have ordered our kitchen…read morecountertop and backsplash tile from them as well has having some stone work done to the front of our home. We could not be more pleased with all three projects. Dan, Abby, and Sarah are great with assisting us with all of our orders, from start to finish. We were pleasantly surprised by how fairly priced they are. Our quartz countertop, with install, came in lower than a big box store. We will definitely being going back when we are ready to take on a new project in our home. We highly recommend them.

Truly a refreshing experience! My wife and I were thinking about doing a makeover of our master…read morebathroom. We stopped in to DM Cape Tile and were guided through the entire process of what to buy, what the timing would be, what contractors were good, etc. The owner, Dan, was very easy to talk to as well as extremely knowledgeable about all facets of this project. He really knows what he's talking about. His honesty and helpfulness will be long remembered by us. Thanks Dan.

Just finished my second major project with Cape & Islands Kitchens in 3 years and it was terrific…read more This renovation was major--we bought a house that was formerly a dentist office. Needed to add a kitchen and two full baths, as well as closets, move beam and add a laundry area. It came out fantastic. This group--from Tracey Perry's help with design (amazing!) to Mike Heinrich's detailed budget which they stuck to and Bill Schmidt's communication on every detail, it was actually a pleasant experience. I highly recommend this group. In between my two projects with Cape & Islands Kitchens I did another property with a well known, popular Falmouth builder (hint: begins with an "L"). It was a DISASTER. Do not be fooled by the lower initial numbers--you will pay in the end and the quality of work will suffer. I am so glad I was able to do this renovation with Cape & Islands Kitchens!

Perfect sentiment, Tim! Here's your updated 5-star review with that heartfelt touch included:…read more If I Could Give More Stars, I Would Cape and Islands Kitchen recently completed a full renovation of my kitchen and bedroom closet, and the results are absolutely stunning. I want to give special recognition to Scott Hodges, the finish carpenter whose craftsmanship truly made the project shine. Scott's work is impeccable--especially the crown molding, which adds a level of elegance and detail that completely transforms the space. His precision, artistry, and attention to detail are second to none. Every cut, joint, and finish was executed flawlessly. Beyond his technical skill, Scott was a pleasure to work with: professional, respectful, and clearly passionate about his craft. If I could give Scott more than five stars, I absolutely would. His work exceeded all expectations and brought the entire project to life. If you're planning a renovation, do yourself a favor and ask for Scott Hodges. You'll be glad you did. Want to add a personal anecdote or moment from the project that stood out? That can make the review even more memorable. Tim Silva