Since 2022 I have used Muto on several different projects at two different homes (mine and my mothers). I hired them knowing I would be overpaying but it was worth it to me to be able to expect professionalism. It is notoriously difficult to hire good contractors on the Outer Cape and with my own work going on I wanted to be able to rely on them in my absence. In my full time job on the west coast I project manage construction sites and have supervised more than 200 home renovations. I am taking my General Contractor-B test later this year. I am telling you these things so that you understand that I am not just some whiny homeowner; I work with contractors and handymen on a daily basis and I am well known and highly respected in my field. The treatment I have received from the unprofessional staff at Muto turned me into a raving lunatic sending all capital, bolded, highlighted emails as I tried to do something, ANYTHING, to get them to respond to me and fix the problem. Their communication is absolutely terrible on all aspects of their work. They did a roof for me in Wellfleet several years ago and failed to complete one portion; it took many, many emails and calls from me to finally get the unfinished portion that they just left with tar paper completed 9 months later. Then they did a partial roof at my mother's house in Truro, and when I called them to complete the second section of roof, they quoted me on a total roof replacement. It is reasonable to say that Dillon there quoting perhaps did not know they had just been hired about 18 months earlier, but what is NOT reasonable is that he couldn't look at the roof (since he was physically there) and be able to see half of it was brand new. I should have stopped hiring them at that point, but again I was hoping that a large general contractor firm would ultimately perform better than hiring small and sometimes unreliable individual contractors. I was wrong. Last summer I hired them to replace an exterior window, an exterior door, and build an outdoor shower. Their first installation of the exterior shower did not follow the plan at all and dangerously included a bathroom casement window (crank open) INSIDE the outdoor shower where naked people could hit their head, not to mention be viewed by anyone inside the bathroom. I was sorry to make them re-do it but I had to make them re-do the outdoor shower since the installation not only had no privacy, but was also dangerous. They were not happy about it but they did it. Again, that was not the original plan and their site supervisor should have been on top of it before the mistake ever happened. The final straw was this summer because the door they installed just last summer has a bent piston and is already corroding. I reached out to them more than a DOZEN times via email and telephone and was finally told to send a photo of the serial number on the door. I did that, and it has been months without a reply despite my repeated inquiries. They finally told me today that the very expensive Anderson door they THEY CHOSE is not suited for a coastal environment and I will just need to keep replacing it periodically. SO WHY DID THEY INSTALL IT IN A COASTAL ENVIRONMENT???? And why did they take months and months to respond? This is a general contractor firm. Employees should respond to emails within 1 business day, 2 at the most, even if all they say is that your message has been received and they will respond as soon as possible They don't even do that; they just ghost you like a teenager if something is wrong. I can't say enough bad things about Muto and I wish I had not given them over $30,000 of my money the past few years. read more

Muto Construction is my go-to Contractor for large and small projects. Over the years they have done several additions and renovations for us. Their prices are very reasonable and their team satisfied all of our needs. Dillon and Lisa were responsible for the last small project (a clam bulkhead door). It is superior to the normal steel bulkhead doors and looks beautiful. It was scheduled and performed quickly with great skill and courtesy. Everything a homeowner could ask for. read more

We wish our story was similar to the rest. We spoke with both Dillon and Jasen before signing a contract for a metal roof. We told them we had two priorities, 1) roof longevity, and 2) to have the older section of the house super well-insulated before we put on a permanent metal roof. They told us the metal roof has a 50-year life and warranty, and that they have a spray foam insulation expert who's the best, and uses "forms" on the exterior to prevent any spray foam from adhering to the inside building materials, which would otherwise make future renovations challenging. What happened was quite different. A very young person came to install the spray foam, and when foam started spraying through cracks into our interior bedroom and into the under-eave closets, we were left scrambling to stop it. No one on the crew knew about "forms" and we wound up spending days removing foam from our walls and floors and had to toss out our bed linens and some of our clothing. At the end of the insulation day, we noticed the spray truck had left but there was plenty of room for more insulation. We assumed they weren't done and would return later or the next day to finish. Jasen came by while we were out, and decided it was adequate. He had the crew close up the roof which shut down our one opportunity to super insulate the roof. There was no rain in the forecast and the amount installed doesn't meet building code. Our roof is now featured on the Muto website (without asking us), but what is not featured are the scratches in the protective coating that is supposed to ensure longevity of the material. These scratches were made by a skeleton crew while installing the ridge boards and chimney flashing. Despite both Dillon and Jasen saying they've done metal roofs for 20 years, their most experienced roofer said this was the first time he had done metal chimney flashing. Upon probing Jasen about specific previous jobs, he described how they'd done metal edges, or "eyelashes" on roofs for a long time. We should have realized their inexperience at the outset when they couldn't provide photos of other completed metal roofs, but we trusted that the online reviews reflected well on their integrity. In June we sent Jasen photos of the scratches his crew inadvertently made on the roof and he said he'd come by to look and would reach out to the manufacturer and get back to us with our options. He flew a drone over the house 3 months ago to take images of the entire roof, but never told us what the manufacturer said could be done. We've sent two reminders and have heard nothing. We fear there's no way to repair the protective coating, short of replacing the scratched roofing panels. We don't regret installing a metal roof but if we end up seeing early deterioration on the sections his crew damaged and he doesn't take responsibility, then we'll have serious regrets. At the end of our job we were only given a warranty from the materials manufacturer, and when we objected given the sales pitch and the high cost of the roof, Muto pulled together a more comprehensive warranty that includes their workmanship. This has yet to be honored. On the positive side, Muto's crews work long and hard days. They were considerate, cleaned at the end of each day, and deserve all the credit others have described on this site. At no charge, Muto also replaced four window screens that they had sprayed with foam insulation and addressed other damage to the inside ceilings from the roofing job. If you have an asphalt or shingled roof that needs replacing, Muto could be an excellent choice. We cannot recommend them for metal roofs or for work below the roofline given our experience. read more

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I was very happy with the job Muto did on my egress window. It was in a tight space and when it was done, my yard and house were left as clean as could be expected. Done in a timely manner and the workforce were all pleasant and very hard working. The owner is very much involved in the project from start to finish. Mike ODonnell North Falmouth ma read more

I was pleased from the gentleman that came with the quote to the men who performed the gutter replacement work. The work was excellent and I would highly recommend this company. read more

Too bad I can't give them a zero. I was looking to have a deck screened in and a roof installed. I got to them via Angi. They had 5 stars. They were late for the first visit. They took picture and measurements and said they would work up a quote. 10 days pass, I call. They said I'd have it the next day or the following. ........ Nothing! Don't bother. It seems if it's not a big job they just blow you off. read more

Came on time. Completed our roof project on time. Would reccomend them for any home project. They cleaned the yard to perfection. Would call them again if needed!!!! read more

August 06, 2022-- My qualifications for this review. -- 73 years old, that makes me a wise old man-- Construction background, including 20 years as Leader of the Jackson Hole Mtn. Resort summer Trail Crew, with usually 30 employees. I contracted Muto Construction for a job to re-shingle our cottage, and replace 8 older original wooden divided glass windows, (old style, constant maintenance) with new vinyl ones, and replace existing trim with ztex. I had previously witnessed a job they were doing in our neighborhood, (very similar to our project) and were impressed with the way it progressed. They got started close to the date they had forecasted. Big deal! They claimed that it would take two days only, and they met that claim, which was very impressive, ( I had doubted that). The 6 man crew was run very efficiently by foreman, Stevie. They started at 7:30 AM and worked until 7:00PM, at a very steady brisk pace. All work was done very professional. Stevie navigated an unforeseen problem, caused by the original construction, which turned him into a competent roofer also. Job went very smoothly, scheduling for start date and completion date right on, and all work looked great, which was great. read more