Marc and Chris allowed me to jump the lengthy waiting queue in order to make a critical repair…read more(entire new front rim) over Labor Day weekend on my 1987 Raleigh Technium.... just to accommodate my next-day departure for Nantucket. Everything these guys touch on a bicycle is professional and first-rate.

Great store. Got our grandson a rockhopper bike for his birthday and the staff was great, answered…read moreour questions etc and will come back next spring to get our grand daughter one also. Len P. Marblehead

I can't say enough good things about this Bike Shop and Hunter…read more I'm from out of state and had an issue with my Aventon E bike. I called and gave my problem and Hunter advised to bring it in to see what the issue was. He got right on it and diagnosed the problem. He couldn't solve my issue as it needs a new battery and he had none in stock. I thanked him and asked what I owed him and he said nothing because I couldn't help you get back on your bike. This is a very well stocked bike shop with so many options for bike brands. Great service department and good location on the bike trail. Great old school service. Thank you

just purchased a E Bike. the experience from start to finish was excellent and enjoyable. Staff is…read morevery knowledgeable and experienced, as well as friendly. I did much research to choose a bike and settled with the Aventon Aventure 2. I wish I could remember all of the staff names but I do remember a few hunter, Luke, Ian, jack. All Excellent !!

Thank you for all the help. We where on vacation and my son popped his tier and you did more then…read morefix his bike you raise his hopes on hi journey of sole searching as a teenager while we are on vacation. Great customer service and wonderful help.

I brought my bike in to get my RockshoX Reverb post repaired as it was stuck down. after having…read morethe bike for a week I was told they didn't think it could be repaired, but they would ask the head mechanic to take a look. He confirmed it was not repairable and I was told the Reverb post wasn't good quality anyway and the hydraulics are over complicated. I was quoted $250 for a new post and $70 to install it. For $30 I bought a Reverb bleed kit, and not having ever worked on one, I had it repaired and bled within 20 minutes of getting the bike home. I'm pretty sure they never tried pumping up the air cylinder. I usually service my own bike but thought I would give Riverside a try. I saved myself $290 by not trusting the advice of the shop, we're you just trying to sell me a new post or do your mechanics not have any idea what they're doing?? I guess I will keep servicing my own bike or take it to someone other than Riverside.

These guys are great for all things bicycle. Their inventory is broad and they have or can order…read morewhatever you need. They are full service, and busy! While I was there people stopped by with their bikes for repairs from fixing flats to tuneups. Please note that with the resurgence of interest in biking during the pandemic plus the wave of e-bike popularity, you must book a maintenance appointment online ahead of time. They are currently booked for 3 weeks! Clearly Marblehead/Salem Cycle are experts and well-loved by their clientele. They put me on a great new e-bike with little fuss and very reasonable timeframe. I knew what I wanted and they got it assembled it, and went over all the operational details with me. Couldn't ask for more! Thanks!

I got a flat tire near Marblehead and they were able to fix it very quickly. Great to have them in…read morethe neighborhood!

This is an amazing bike shop. The service from check in to check out is superlative. I bought a…read morevery beat up mountain bike that had not been taken care of, maybe ever. They were totally non judgmental. Offered some ideas to fix the bike. Sent me a written estimate and within a week it was better than new. This is my now go-to bike shop. Smart, generous with their time and the prices are more than fair. I highly recommend this shop.

What an amazing bike shop. This place was teaming with activity. So very many bikes and options to…read moredrool over. We were helped by the owner Brian and a member of his staff named Patrick. Both were super helpful with answering all our questions about sizes and brands and options that best fit my friend's budget. We ended up chatting and having a great time while moving forward with their purchase. Top notch!!!

Not as expected. When he checked the bike he said he would do breaks, chain, back hub, and tune it…read moreup for $175. When I picked it up, he charged $150 for breaks, chain, and tune up. He had not done the back hub. He said it would cost $40 more and would take a few days. I asked what he did for the tune up. He would not say. He does not provide a receipt listing the items to be repaired so there is no documentation of what the understanding was. Bottom line: he did not keep his word and I'm not going back.

Mike's a pro. Affordable. Quick turn around. Attentive…read more Would definitely recommend to anyone who wants to 'buy local'.

Went in this past Saturday. They had some bikes but only 2 options for shoes with very limited…read moreoptions for sizes

Came in today to get a couple of boards waxed and skis waxed. Was greeted right away and our boards…read more/ skis were completed quick even though the place was busy! Great customer service and value here related to services! They also educated us on storage due to some rust development! 100% would and will return for future business! If you are in the area and need services or new outdoors equipment this is your place!

I can't say thank you enough .Beyond happy with the purchase of two 26 inch GT Pro…read more Please extend my thanks to every employee who helped make this such a positive experience. And to the owner: your leadership clearly sets the tone for a business that truly cares about people, not just transactions. I'm truly grateful, and I'll be sharing my experience with friends and family. You've earned a loyal customer all the way from California...

I just purchased my second bike from Tom at Riverside Cycle in Newburyport and I could not be…read morehappier. Every aspect of the bike was explained clearly to me and why it mattered. The setup was done to perfection. Riverside stocks the best bikes and has a great selection of accessories too. Their proven excellent service and deep cycling knowledge really make me glad to buy local versus mail-order. Well done!

The owner was super accommodating and gave us a great deal on 2 bike rentals. He was friendly and…read morealso knowledgeable, helping us fit the bikes to the right height. Highly recommend this place and would definitely come back.

Great new spot to rent a bike and cruise the coastline. My wife and I rented a couple of beach…read morecruisers for 4 hours. Bikes were in great shape and the manager was extremely nice and helpful. We will be back!