Communication with Chad was initially smooth and I liked his calm demeanor as well as his can do attitude. We started working together in June 2020. He was helpful in allowing us time to figure out what we wanted and seemed pretty flexible about some of the changes we wanted to make to our remodel design. He even came out to our place a few times to double-check things and discuss options.
However, as many months passed (I was giving him ample time and space because he told me everything was moving slow due to COVID-19) with no signs of real progress his communication became spotty and it seemed like he was unfocused on our project and priorities. After struggling quite some time to connect, my wife and I got frustrated and lost hope that he was ever going to complete our project, so I reached out to Chad in June 2021 (a year after we started) and told him that I was thankful for the time he had given to us, but that I would like him to figure out how many hours he spent on our project and to refund me the remainder of my initial payment. He agreed but now it has been nearly 5 months of him not returning my calls, emails or texts. I truly thought that I was working with an honest, nice, hard-working guy and so am sad to have to write this bad review. read more