Purchased both a BAK Revolver Tonneau cover and a Bedrug bed liner for my 2015 F150(bought 2016). Had them do the installs.
On the Revolver, they installed the $.50 rubber bumpers which protect the rear cab window from damage incorrectly and now I HAVE PERMANENT DAMAGE in my brand new window.
The Bedrug was also was installed INCORRECTLY. I have a spray liner(which I wanted to cover). I called the manufacturer and they told me I needed to use special chemicals which they make available as a kit. I TOLD Cap City they needed a special kit from the manufacturer. They said, "Oh, no ... it'll be fine". Well, 5 months later it's NOT. The product is not secured. It looks like crap and is annoying. Now I need to re-install it myself.
The people there are nice as pie and I suspect it's a family operation. They've been there forever and I like to do business local etc. Fact is, I drove 20 miles to patronize their store in exclusion of many other local places. Problem is, they are AMATEURS and I wouldn't let them touch a vehicle I care about again. read more