We had Becks provide us a quote to demo and re-tile 1200 sq ft of tile and they did a fantastic…read morejob. We got four quotes and Becks came in with the best price and Dave, who took his time to walk our home discuss what we wanted in detail was clearly very experienced. The demo was done quickly and without any major dust or issues as we went with the dustless removal. That team was in and out and very profession. No mess either. The tile crew came in the next day and they were clearly very experienced and cared about doing a great job start to finish. Guy and Mike were fantastic though the entire process constantly chatting with us as they went. We had a few small things that needed to be done and Guy and Mike were all over it. The end result was amazing and could not be happier. Becks has a very fair price , great quality work and no hidden surprise. We will use them again on our bathroom remodel and highly recommend.

Beck's was so easy to work with, priced well and their work is spot-on amazing. It was better…read moreservice and install than I ever expected. I needed to extend exiting tile installed 4 years ago by a different company to other parts of my home (master bedroom, walk-in closet and office). I had additional tile for them to use. They matched it up perfectly, executed as promised and left the place 100% clean. The entire process was so easy: I measured the room and sent pictures. I got a bid with-in hours and they schedule my install. They showed up on time, were very courteous and talked through any issues they encountered. I liked them so much I had them come back out the next week and install more tile. This is a company you keep in your contact list and refer.

Mike is such a nice person to work with as well as highly responsive. Great customer service and I…read morereally appreciate supporting good companies like this. Nice selection of carpeting and solid installation.

Mike (owner) and his team were professional and fast during the turn around time from quote to…read moreinstall. The installers were also quick to complete the install in four bedrooms in the same day making this carpet install painless. They did an excellent job of hiding any seams and ensuring a good tight stretch so the carpet doesn't bubble up.

Sept 03, 2019 I was referred out to Carpet & Tile Junction…read moreby a couple of my neighbors, and they mentioned it was a family owned business and they had a great experience. My goal was/is to try and keep as much business as I can to locally owned on big purchases. I went out on Saturday and they were closed. Yelp says they are open until 12 on Sat. Turns out that is wrong and their website says closed Sat & Sun. I submitted a change of hours to Yelp. No biggie, I am determined to try and give business to locals. I call Tuesday at 3pm to be sure they are open until 4 pm. The man says they are and I mention I am on my way over. I arrive at about 3:23 pm. I mention I am looking for the best Nylon 6,6 carpet they offer/carry. He points me to the wall and says everything we have for Nylon is on that lighted display. I go over and look at the carpet. I pull one with colors I like but the density and twist don't seem very high. I go back to the counter and say I like this color but this doesn't seem very high in twist or density. We are looking at about a 72 oz, with 6.50 twist and 3,370 density. He says oh that would be over here. He takes me to Dixie, shows me one. I ask what the density, twist and oz are. He pulls the carpet apart and counts. He says it "looks" like about 7 twist. He says they (manufacturer/mill) don't give them the information for density or oz weight for carpet. Without the twist and density there is no proper and good way to make a purchasing decision on the carpet you are looking at. Guessing by the salesman doesn't count... I ask what it would cost to have it installed. The whole time since I walked in the layout I brought has been sitting on the counter with the measurements and schematics of how each room connects. He still disregards it and proceeds to just give me a price of $8.22 sq ft installed. I mention I have removed all carpet, tack board, and prepped all the rooms and ask would it be any less. He says that would save me about $50 off the job. Maybe they were having a bad day, who knows why there wasn't a little more personalized service. Not 1 question was asked on the project or anything for that matter. Sorry, but the lack of customer service and information was very bad in my opinion. I thought HD and Lowes had semi OK service in the carpet department when you could find one. But this experience makes the big box store experience seem like gold star service.

On a scale of 1 to 10, this store is a solid 12! We purchased about 1500 sq.ft. of vinyl plank…read moreflooring and couldn't be more pleased. Tony is extremely knowledgeable and has a great sense of humor, Ken (one of the owners) is a delight to work with, and their installer (Eddie) is a perfectionist who gets the job done quickly with no mess or fussing around. This whole project was fun and painless, at a competitive price, and we highly recommend Carpet & Tile Junction!

Went there this morning for some help making a wheelchair cushion and Stephanie was sooooooooooo…read morekind and helpful. While the store did not have exactly what I was looking for, she put in the work to help when she could have just said "sorry, good luck" and I still would have been grateful. She really was that nice. Because she didn't have what I had come to buy, she offered spare bits of foam and then I bought a 1-inch foam topper. I was so impressed because not only was she truly doing her best to help, she remembered every detail of what I needed. When you've got a project to get done, go to the place that actually listens and is willing to do whatever is possible to get you results. Ask for Stephanie! She does not give up. She's clever, resourceful, kind, and she pays attention!!!

Excellent fast professional service delivered everything they said they would installation was a…read morebreeze they cleaned up. It looks fantastic. I would highly recommend it.

We had an amazing experience with this company from start to finish! We hired them to install…read morecarpet in two of our kids' bedrooms, and the entire process was seamless. Vicky was absolutely wonderful to work with. She went above and beyond to make us feel welcome, even giving our kids snacks while we looked through carpet samples. She was incredibly professional, knowledgeable, and somehow knew exactly what we were looking for after just a few minutes of talking with us. She helped us choose the perfect carpet, and we couldn't be happier with the result. The installation was scheduled just one week later, and the installers did an excellent job. The new carpet looks absolutely perfect and has looks great in our home. If you're looking for new carpet, I can't recommend this company enough. Their customer service, professionalism, and quality of work exceeded our expectations. We would absolutely use them again!

We were years overdue for new carpet. Finally decided to venture out and seek out a company to…read morereplace it. Started with J and B which was local and close to my house, and knew they had been in business for a long time. They've actually been in business for 47 years! Well, after meeting with Vicki, I didn't go anywhere else. She is a doll! She made everything so easy for us and the carpet was ordered, delivered, and installed within a couple of weeks. It looks incredible! J & B's prices are extremely fair and they have so many different options to choose from. I'm thankful to have met Vicki and to have worked with such a wonderful small, local business. If you're looking for flooring, make this your first stop. You probably won't go anywhere else.

I am a remodeller and have been using Scott at Carpet Direct AZ for three years. You couldn't ask…read morefor a more trustworthy and diligent person to handle your flooring needs regardless if it is carpet, tile, hardwood or vinyl. He is on time, does what he says he will do and ensures your flooring gets delivered and installed on time. He is precise with his measurements and there are never any surprises; what more could you want? If you want a quality job from a quality person ...call Scott (I do) !!! Chuck Varga CMBC Property Enrichments, LLC

Great experience all the way around! Great help with picking out our carpet, measuring our home was…read moreaccurate with little waste. Carpet was installed on time and looked great. We have a large hole and they did all the carpet and moved all of the furniture back in one long day. Would definitely recommend them to anyone who is looking for new carpet and a great experience. Ask for Elisabeth, she is awesome!!!!

We purchased our new kitchen countertops from The Floor Store and am very pleased. Their Gilbert…read moreshowroom has a large selection to choose from, and are very knowledgable in all products. Prices are very reasonable too. Marla is a pleasure to work with! Professionalism all around from everyone we encountered. We had a minor issue after install and Marla was right on top of it - coming to the house TWICE personally to make sure it was resolved (it WAS!) Top notch customer service that you just don't see any more. Highly recommend The Floor Store!

I chose The Floor Store for both flooring and countertop projects because of the positive…read morereputation they have built in the Valley. Unfortunately, my experience did not match that reputation. The projects themselves had issues, but the bigger problem was the communication, lack of follow-through, and lack of accountability when those issues came up. To be clear, I understand that mistakes happen. Materials can be delayed. Defects can occur. Schedules can change. That is part of any home improvement project. What matters is how a company communicates, takes ownership, and helps the customer through those issues. That is where The Floor Store fell short in my experience. My carpet project started with a material shortage that left part of the installation unfinished while more carpet had to be ordered. That shortage also appears to have contributed to seams being placed in areas where they may have been avoidable if enough material had been ordered correctly from the beginning. The countertop project then brought a separate set of problems when a defect was identified and a replacement became necessary. Again, issues happen. But throughout both projects, I repeatedly had to chase down updates, ask for status information, and coordinate details that I believe should have been proactively handled by the company. The most frustrating part was the breakdown in communication between scheduling, installers, contractors, and management. Follow-ups that were promised did not happen. Schedules changed without proper notice. At several points, I felt like I was doing the work of the project coordinator just to keep things moving. What concerns me most is what happened after the projects were completed. At management's request, I took the time to provide a detailed written summary of my experience and concerns. I sent that on July 25. Weeks went by with no acknowledgment or response. I followed up again on August 11 and still received no meaningful communication. I also attempted to escalate the issue again before posting this review. That lack of response reinforced the exact concerns I had already raised about communication, follow-through, and accountability. I spent more than $20,000 with this company and expected a much higher level of customer service and project management. While the final products may be acceptable, the process to get there was unnecessarily frustrating and disappointing. At this point, I am posting this review because all private attempts to resolve or even discuss the matter have gone unanswered. I was not looking for excuses or an argument. I was looking for acknowledgment, accountability, and an honest conversation about what went wrong. Ignoring a customer after more than $20,000 in business is not acceptable. If ownership or senior management genuinely cares about their customers, their reviews, and the reputation of this business, I would encourage them to contact me immediately. I would still prefer to resolve this directly and fairly, but that requires someone from The Floor Store to actually respond. Future customers should know that when things go wrong, communication and follow-through matter. In my case, that is where The Floor Store failed. I hope management chooses to take this seriously, because this experience has completely changed the way I view a company I originally trusted.

Von and his team of pros have done it again! We had **just enough** original tile to get our…read morekitchen floor ready to receive new cabinets. We needed to straighten out a peninsula to make room for a larger island and we knew we could trust Von and his team to handle our project with care. EVF's pricing is always competitive - very reasonable!

Working with Luis and Von was super fast, easy, and overall a pleasure. These guys really know…read moretheir stuff! They work hard, and quoted me fairly (much better than competitors). They also worked around a few special requests I had. Overall, I'd recommend East Valley Floors to friends and family - I'll definitely be working with them again whenever our next flooring project comes up.