This location is way bigger than the PetSmart around my area in the 626 and it is relatively much…read morenewer and feels newer too. None of that urine or cleaner smell, even in the slightest. Everything was well organized and in its place. Store was super easy to navigate. Pets in their enclosures seemed happy enough with the limitation of space. Plenty of enrichment with hides and climbs, clean water, food stocked, and fish tanks didn't have any corpses. That's asking a lot for some of the other locations that I've been to. Staff were helpful and at the time of our visit, plenty of cashiers and we checked out easily and efficiently.

This review is for the grooming experience. Ashley did a fantastic job on my westie terrier. Not…read moreonly did she follow my notes on what I wanted, she executed them perfectly. She did the carrot tail, the blend of the top to the bottom skirt was seamless, the round face all well - characteristic of the breed cut - and cut the skirt at a shorter length, which is what I wanted. This was one of my personal favorite cuts of my dog in his ten years of his life!! She was also super personable and welcoming, even at a 7 AM appointment! Thanks for your help Ashley! I super appreciate you!

I take my German Shepherd to Uptown Pets to be groomed. We see Jamie. She is AMAZING with my dog…read moreand I know he is well taken care of. He always looks great after!!! We also go in often to buy feeder insects for my son's bearded dragon. It's nice having a local place to get them! The employees are always very helpful and kind!

Amazing service they helped us with everything .They have a great selection of animals.read more

Best place in town to get dog food and to have your pets washed and nails trimmed. Friendly staff.read more

My dog loves it here! Highly recommend this place................ My dog is always happy when I…read moredrop him off and pick him up

I was very happy with the bath and cut for my doggy. We're new to the area and it was our first…read moretime trying this place. They explained everything they were gonna do with the service and gave me a report card as to how she did. I will definitely be back for her and my other pets.

Every associate is wonderful, quick appointments. Beautiful cuts and baths…read more Highly recommend

I'm a first time customer and I think I found my Forever dog groomer!!! Not only was the owner so…read moreextremely friendly and helpful she was very easy to talk to when I told her what I wanted for my dog as for as service was concerned. It only took a hour and half for her to be done which I was very happy with. Her pricey was very reasonable and accommodating. I'll be definitely be getting my dog done here from here on out.

Owner was super helpful in getting our dog's dreads removed on his belly. She was greatread more

Amazing staff in all areas with love for furry kids! As a…read moreparent for three of them, I always feel welcome and understood. Dealing with just my own furry kids is a lot, since one of them is a high energy husky, but the stuff is well trained for him. The groomers are awesome, my girl that loves my furry kids, Kelly, I can't describe what a great job she is doing with them, as well as the rest of the groomers, I am sure.

We've been very happy with the Day Camp service so far. Setting up Susie's evaluation was easy and…read morestraightforward, and communication on her first day was great. I really love that they take pictures of the pups daily and upload a "report card" each day as well. It makes the experience feel very personal and it's fun to see how she's doing during the day. The only reason I'm giving 4 stars instead of 5 is the livestream cameras. They tend to be blurry, and it's difficult to clearly identify my dog when watching. Even when I'm connected directly to the internet rather than Wi-Fi, the cameras still appear blurry. I just wish the cameras in the play areas were a bit clearer. Overall though, we've had a really positive experience and Susie always comes home happy and tired.

Been a long time customer but never wrote a review. Great food, prices, and nutritional/health…read moreadvice. Many recommendations that helped my Berner Dexter thrive almost double the average berner lifespan. Unfortunately we lost him 2/12/2026. I came into the store wanting to share and say thank you. But there was a good vibe in the store and didn't want to bring it. So thank you to Tom & Hound! Dexter will be missed but if I can ever get another dog I'll be returning!

As a first-time cat owner, I was pretty overwhelmed trying to figure out the best food and supplies…read morefor my cat, but Brittney at Tom & Hound was incredibly helpful! She took the time to help me find high-quality food options and explained everything in a way that made me feel confident instead of stressed. She was patient, knowledgeable, and reassuring throughout the whole experience. You can really tell she cares about both the animals and the customers. Thanks to her, I left feeling much more prepared and excited for this new journey with my cat. Highly recommend stopping by and asking for Brittney if you need help!

Please help me find my car that got lost in yuciapa 7148511832 please he is a new dadread more

They do an excellent job of caring for the animals and strive to get them into loving homes as soon…read moreas possible! Please consider checking with them to find a wonderful animal to adopt

After moving to Redlands last year we started getting our pet's food (cats and dogs) from Paws…read more Everyone has been so kind and helpful every time we have come in. We love this place!

This store and the staff are INCREDIBLE. I am annoyed with myself I didnt find this place sooner!…read moreSo much to offer, with my favorite being a plethora of healthy food options that are reasonably priced and often have additional deals. Bought some fun new toys too that really hold up for my teething, lets chew everything, pups! I cant wait to head back in to explore more and lean into the wisdom of the staff.

Amazing Staff I bring all my pugs here and there puppies always so kind and great customer Serivce…read more10/10

We have been bringing our animals here for years. The staff is amazing and always attentive to not…read morejust us but to our animals. On 5-7-26 one of our dogs was bitten by a rattlesnake. We took him in and on arrival they took him to the back and started him on anti-venom. Glad we have a great Vet hospital close by with great staff.