This is the best hotel in the area. I travel for business & have stayed at many hotels in the…read morevicinity. I stayed at two close by & asked my company to move me each time. Once I was at Comfort Suites I felt safe & happy with the friendliness of the staff, the cleanliness of the room, quiet atmosphere & great breakfast. It was so nice having Tia welcome me when I'd check in each week to the housekeeping staff smile & get whatever I needed. I spent 4 months staying M-F there & I can't say enough.

Easy parking. Large lot for anyone towing anything. Well…read morelit. Talkative friendly front desk girl. Newly renovated. Everything looks clean and refreshed. Room large and comfortable bed. Fluffy towels. Towels at the pool as well. Pool has a nice waterfall feature. Outside. Water was worm...(so was the air!) Large lounge area as well. The walls are thin and you. An heat every flush of the toilets next to you and above you!

This place is not exactly "executive". The rooms were on the outside ( like a motel). It was mostly…read moreclean but dated. The carpet needs to be pulled up and replaced with hardwood, tile or a similar type. Not that I needed them, but there was no shampoo or soap etc. And, the white shower curtain had two dark stains on it. I think the lady who checked me in was having an off day. She barely looked up and definitely didn't greet me or smile. The person who checked me out was in much better mood.

The room was ok nothing great. The trouble started when the convention center up the back of the…read moreHill started playing music with bass so loud we could feel it in the room. Then we could hear everything next door due to we had a connecting door in it. Then the pot started from the room. We finally asked to move which they they did accommodate that. The room was in the front this time and it was loud from the highway. The room was stuffy and it had light coming in when we turned out the lights. They did not have conditioner, lotion and the room just didn't seem clean. Not a place we would care to stay again.

Well for starters we checked in yesterday preparing for a funeral of a loved one and as we got on…read morethe elevator for our floor there was definitely strong smell of weed that was just smoked in it as well as on our floor then we were awoken by the damn fire alarm going off on our floor at 12am and as I went out into the hall saw ppl running and smoke filled with weed smell again .. then it started to actually smell our room up with the smell. Went down stairs for breakfast the next morning and was told by a very rude argumentative associate that yall didnt serve breakfast and as I told her I booked online and it said breakfast served 6-9am and she proceeded to tell me that that wasn't possible..so I pulled it and showed her and then said oh well ill have to let my manager know because we stopped doing breakfast.. why? Then I mentioned the fire alarm and possible moving us down to first floor she said yeah the fire alarm was from a hot shower .. no its not.. husband and I are both retired fire service and the fire alarm in the hall doesn't go off from a steaming shower nice try told her whatever we will be leaving today ... also its end of June and the pool is out service for the season' which none of these were even mentioned on the website or ny booking apps for this hotel

When it comes to hotel reviews, it is usually a hit-or-miss review as we (as an individual) has our…read moreown set of standards even if we are not fully aware of them, but we do have them even if you "want to save money," you still want to make sure, the hotel is worth your bucks. To each on their own, we have our own opinion and experience. As for my experience at this hotel, it was satisfactory for a place to rest for the night as I had 13-14 hours worth of driving from KY. I was three hours from my destination; however, it was too dark outside to safely and comfortably return home. I picked this place as it was an hour away from when I was searching for the closest, decent hotels. The place is centrally located with a few restaurants and gas stations, and it is right next to a major highway to start your drive to your next destination quickly. There is no pet-free at this hotel (what a deal!), so if you have fur babies, they are more than welcome, but please make sure you don't leave your pets alone in the hotel room as they tend to be anxious and bark nonstop when left alone. My check-in process (I arrived at the hotel at 9 p.m.) was fast, and I got my hotel card in less than five minutes. The hotel room is spacious, clean, and tidy. I had a good experience staying here at this hotel for one night! Check-in date: 08/24/23

Has a few toilet issues, but after asking the front desk lady (I completely forgot her name) came…read moreand secured the seat back down. Rooms were very clean and the food was excellent. I'm not going to recommend the bar, however, because the bartender screwed up every drink she made for everyone I spoke with, including mine. The hotel shouldn't lose points for this necessarily. We stayed 3 nights and will definitely return next year for LonCon.

If you care about employee excellence, custom-directed hospitality, and someone who can read your…read moremind purely for the purpose of enhancing your experience, then Jonathon "The House Manager" at the Holiday Inn is a Certified AllStar in my book. He is clearly from another planet. If you think this is cap...then call me directly at 562 676 2856. I put my name on this one. Apprecitively written, Mitchell

Stayed here 7/26, clerk was very friendly n helpful. Room was clean, n spacious. Convienent to have…read moreBurger King on one side of place n a spanish restaurant on other side. Stores right across street..

I would have rated this 3 stars, but the place could have been cleaner. For $45 with tax for 1…read moreperson, I don't expect much. I was really surprised to see a flat screen TV, refrigerator, and WIFI here for the price and how the outside looks. The TV and fridge looked new. The WIFI worked as fast as a Holiday Inn or Marriott - very pleased. However, the sheets and towels were dingy and could have been replaced. Slept well despite being able to hear traffic during the night - the highway isn't very busy. The bed is soft, but the pillows were pretty flat, but I did sleep well. I liked the walk-in shower, great water pressure and high shower head, although it was dim since the wall blocks a lot of the light. The carpet is worn and the bathroom could use a cleaning. That said, there weren't any bugs and never felt like I was staying in a complete dump. The motel only has 8 rooms from what I could see, and I had the last room. So there are others that stay here too. Overall, this is a good value for the price, but they should replace the sheets and towels and do a better job cleaning. They seem to charge by number of guests, though they gave me a room with 2 double beds. Quiet motel.

Staying here while passing through on a road trip. Super friendly, kind, and attentive staff. The…read morerooms are an unbeatable value for everything you get. Great rooms for an unbelievably reasonable price, and again very nice staff. Highly recommend

This place is a real dump. The tv didn't work, all the buttons were broken, no complementary…read morebreakfast (it says it has it on hotels.com) it smells like someone died of nail polish overdose and was just decomposing under the bed. Worse bed in the history of beds ( itchy, hard, stinky ) DO NOT GO THERE!!!! Am not kidding

This hotel has been on my bucket list for a long time. I do…read moreghost hunting for fun. I haven't seen any here yet. Have one more night to take a bunch of photos to try and see something. While I was setting up equipment on 1st night here. Had my sprit box going. It said ghost and then said infrared Which at that time, I was hooking up my infrared to my camera. Have totally enjoyed my stay. If your expecting to see something. Pictures pictures. Talk to them. You may, are may not get anything. And just have some fun.

Tacky, tasteless and terrible! The rules are over the top for such a run down establishment. It's…read morelike the land of the junkyard. Don't even waste your time.

Oh, how a year changes all the good that a single place could ever have…read more As you all can see, I have consistently reviewed this place as an exceptional place to stay, but because of the unfortunate lack of care and attention to retaining long-term folk from current GM Kimberly the luster and beauty of a place can be so completely and utterly tarnished! Will admit our group was admonished for opening a door not properly marked as an emergency exit. After a second infraction I personally apologized and we shook hands and went on with an understanding from her that all was OK. Only to find out she reports to her board of this serious situation where we didn't obey her authority! Trust me the only situation here is the building in a violation of a state fire code that they don't want advertised. Very small and pedantic minded person to state we had no issue but after we have left and are miles away will in turn admonish you and abolish your reservation without any type of due process or knowledge other than the impersonal email. Absolutely abominable service behavior even if it wasn't towards decades long patrons. This new GM Kimberly is the complete antithesis of a service oriented person! She tells lies, will not resolve dangerous obstacles in patrons way, is not maintaining a good aesthetic to the building or grounds (overgrown vines and accumulating trash) and she does not fully report situations how they occurred. Very unprofessional! And to further show her lack of character, Kimberly invoked other long standing fine employees as part of the lie that she told her board. To the Garden Club: you to need to review the behaviors of your manager instead of revoking reservations. Maybe even ask around what Kimberly's nickname is amongst staff and citizens alike. Sad sad state of affairs at Excelsior. PS I write this in two states: having already spoken with Kimberly this morning trying to resolve this situation amicably and secondly fully knowing my reservation will be revoked too. I will certainly let you all know how this issue is further managed.

The building and furnishings are quite nice and the courtyard lovely so it is especially…read moredisappointing that the amenities are not. We had no idea there would not be any housekeeping services during our 3 night stay, we took our own trash down to the reception to be emptied, we had to ask for towels and carry them up to our room; the room needs dusting; the door facings are dirty with finger prints; the mattress is terrible and needs to be replaced as it sags in the middle; the pillows are of poor quality; there is no place to hang clothes. Our room is the Hayes Room which overlooks the roof and A/C unit. The real issue is our disappointment not to find all that your website promises. The room rate was quite expensive!