Terrible service from this location…read more Went there Friday March 31, 2017, to ask why a postal delivery worker did not buzz my apt to deliver a parcel, even though I stayed home all morning waiting for the delivery. Got a nasty counter person who told me to call the Canada Post toll-free customer service line. I have called there before on other issues without a lot of luck. They can tell you your postal code or how much a stamp costs but cannot deal with difficult customer service issues. There is also a second issue with the postal delivery person for our apartment building putting my confidential mail in another tenant's mailbox. Fortunately, the property manager of the building caught the error and delivered my mail to me. It was my T-4 with name, address, social insurance number and summary of all my earnings for 2016. In the wrong hands, it would be perfect for identity theft. At the post office, I asked to speak to a manager. The counter agent refused saying there was no manager there. I asked to speak to a supervisor. The agent refused saying there was no one. She did say there were "people in the back" (??) and scribbled down three phone numbers. I asked the agent to please provide the names of whom I was calling. Was I calling a driver or district manager? Who? She refused. She said they were "delivery people." I asked the counter agent for her name and she refused to identify herself. I called and left a message on one of the numbers she gave me. A supervisor named Shelley did call back the same day. She was excellent to deal with. Good listener, respectful. I asked for her full name but she said she was not allowed to give it out. I thanked her as she said she would look into my issue on Monday. I was passed to a man named Simon who said he was a Canada Post Superintendent, apparently working out of the Cranford Way Post Office -- the same post office where I had spoken to the mean front counter agent. He said he could not give me his name either but did give me an ID number. He seemed very forthright. I advised him I would send him a copy of my written complaint to facilitate good communication. I then contacted Canada Post head office in Ottawa. I tried to reach the Senior VP of Customer Relations but he is no longer there and the position has been eliminated. I was able to resolve previous problems with his office on a different matter in the past. I did reach a manager of Customer Service located in Winnipeg MB. She was excellent to speak with. I sent her my written complaint by email March 31 at 5:23 pm MT. I copied CBC Marketplace and will fax same to Simon the Superintendent on April 2. I will file a federal Freedom of Information request to see if I can get Simon's last name as I am sure it is available to the public. I don't like dealing with anonymous public servants. I thought that only gang members and the Mafia preferred to remain anonymous. The manager said she would forward my complaint to Canada Post in Ottawa April 3 because the Ottawa office was closed when I contacted her in Winnipeg. Reply is pending. The majority of people I have met over the years who work for Canada Post are great employees who love their job. I have met mail carriers who enjoyed being outside to deliver mail and liked building a relationship with customers on their walk. I know counter people too who are competent and friendly. It is unfortunate that the counter person I dealt with was so nasty. Hopefully she will get the training she needs -- and a name tag.

This post office had exceptional staff. They're friendly and always smiling. I have been using this…read moreplace for my business po box and it's been a great experience. I can access it at any time. There is ample parking and you can get every available service from Canada Post at this location.

This is a postal outlet inside the Shoppers Drug Mart, but it is hardly a sideline, as some days…read morethere are more people in-line for mail-related purchases than in the whole store. I stood in-line to mail Christmas parcels with more than 20 other people, and I was really impressed with the attitude and helpfulness of the people working at the counter. They were so good with all the problems - even asking for volunteers to help an older women look up postal codes because she had forgotten her glasses. Compared to the outlet a few blocks down 118th ave., these guys actually earn your business.

Awesome staff, friendly and very knowledgeable. Great service. Very convenient Going through the…read moreDRIVE THRU - don't even have to get out of my car.

Came by on weekend during open hours and they were closed. Spoke to them about it today , they said…read moredrive thru would have been open and I should've googled to find out. Not great customer service! you should have signage saying only drive-through is open that is clearly visible.

I mean, I'm not going to say this place is "as good as it gets", because we know that when people…read morecome here it typically isn't for anything good. No one wants to spend their day here, but I do find that there are ways to make your life easier. Courthouse 101 For starters: If you're in 365, 268, or 265 there are volunteers from the Elizabeth Fry Society wearing purple vests that are there to help YOU! Anything that you might need. They are also at the front desk on the provincial side. - Kiosks are there to help you - put your last name in and find your courtroom. If it doesn't show up, go to the information desk on the first floor. They will point you in the right direction. - Legal Aid offices are on the 2nd and 4th floors at the end. You may have better luck on the 4th floor as there are more people working there. - Emergency Protection Orders are on the provincial side in front of courtroom 268 - if you're unable to wait for an EPO at court you can go to any police station and file one. - Native Counseling is located on the provincial side in front of courtroom 356 - Law library is located on the second floor - There is a cafe in the basement (provincial) - Witness check in is typically located in front of courtroom 356 (provincial) - Traffic court is on the first floor in front of the doorways (provincial main lobby) - Queen's Bench is through the glass doors past the TV screens - EFry offers bus passes and snacks for those in need - office is on the 4th floor on the provincial side. Even though it is a daunting process, it doesn't have to me. I wholeheartedly recommend relying on those from the EFry Society if you are confused. Hopefully this helps a few people!

Five stars to the Postal Outlet contained within this Pharmacy and store. The ladies who work at…read morethis Canada Post outlet are very efficient and knowledgeable, very fast and careful with your parcels. The staff are outstanding and Canada Post Corp. needs to bring their service to the level that this postal outlet offers. I have used the pharmacy and like Mr. pharmacist but the Mrs should take time off and then come back with a better customer service attitude or take a lesson from the ladies in the post office section. Good selection of magazines and goodies which seem to cater to the Standard Life workers.

The parking for visitors is pretty poor. I visited twice in a one week span and both times a RCMP…read moremini van was taking up TWO visitor stalls both times. I am guessing it actually never moved. Their hours SUCK. They are open from 8 am to 4 pm Monday to Friday closed on weekends. I had to go there to complete a Criminal Background check for an employer. If you need to visit here ensure you arrive well before you have to be there as you will be circling the block looking for a parking spot.

For a government office, this place was great. Relatively short line, got in and talked to a guy…read morewho knew what he was talking about regarding passport applications, and got some advice for getting better pictures taken and submitting my document by mail later with some of the correct fields on a birth certificate pointed out. You have to wonder about some of the bad reviews. There was a lady behind me in line who thought a 15 minute wait was the longest line she'd ever seen, started screaming at someone on the phone while she was in line, and started yelling at the guy in the office as I was leaving. Some people are impossible to please.

I applied for my passport to this place and my experience was exactly opposite from the bad…read morereviews. The staff that guide us during the opening was friendly and he also help me review my documents before going to the actual application. The lady that get my application was also friendly and very patient in reviewing my docs since I am applying both my passport and for my wife . All goes smooth and fast! Hope they will maintain this excellent service!!! Great Job on October 29, 2024 !!!