I was doing my best to give action and solutions for the people who need safety and security.read more

A policeman took a $150 lego sticker sheet from me to use as a wrapper for a piece of evidence. The…read morelego sheet is irreplaceable at that price, the cop didn't care. He just grabbed the closest thing he could find, he wouldn't have cared if it was my great grandmother's diary or something. Just a really inconsiderate thing to do and made an already horrible situation worse.

What more is there to say? It's EPS -- great service, professional staff.read more

While this is definitely the quickest and best place to go to get a police information check done…read more(especially if you want to pay by credit card), the experience is stressful in general. It is a well organized location but it's hard to relax when you're listening intently for either your name or number to be called (first you see reception, then they use numbers to direct you to a kiosk, then they call names so you can pick up your police information check). The benches are clean but not terribly comfortable. I liked the fact that they have booths at which to fill out forms with the provided pens. When I looked over my paperwork once I received it, I was pretty unhappy that they misspelled my name on one of the police information checks I received. Fortunately I noticed immediately and they were able to fix it, but this meant more waiting. Please expect to be here for around an hour on average. Transit is okay to get here (it could be better) but there is ample parking and it is on some major roads so it is pretty accessible as a location.

They WILL misspell your name here. Double-check before you leave that your certificate has your…read morename spelled right. Two reviews before mine warned of this and it happened to me too. Unfortunately I didn't notice it until I got home which meant more standing in line another day. Long, slow moving lines, little attention to detail, and almost no parking makes this a place no one wants to be. But this is the only Police Information Check facility in the city, so what are you gonna do? Actually you can get the check done at any police station but you can't get the results right away. A police station doesn't accept credit cards either. So if you need it fast and don't carry cash.... How it works is, first you stand in the reception line to tell them why you're there. You'll also show your two pieces of ID. They'll give you a form to fill out that you'll need in phase two of the process. You can actually download the form from the website and print and fill it out at home. It's one less hassle you'll have to go through when you show up. There's not always a spot open at one of the writing desks and not all the pens work. After waiting for a bit (for me it was around 10 minutes) they call you up to a teller window to go over your application. You'll need to show your two pieces of ID again in case somebody has decided to impersonate you since you walked in. This is followed by more waiting as they prepare your certificate. Presumably this is also the part of the process when they decide on the new spelling of your name. You then go up to get your misspelled letter (you'll have to show ID yet again) and be on your way. I didn't have to do fingerprints or a body cavity search so I can't comment on those processes. I'm not 100% sure if they do the latter but there is somebody there wearing rubber gloves taking applicants into a back room. That must be for employers who require a really thorough check. The parking lot blows the long donkey. It's a huge lot but only a few spots are for the Police Information Check centre. There's lots of empty spots but they're for other businesses in the Nexus Business Park. They're all clearly marked as a no-go zone. The staff are all friendly and approachable. That's the best thing I can say about the place and it's why I'm giving 3 stars instead of 2. The rubber glove lady is probably the friendliest. I hope.

This is probably not my favourite place to be in. However, you can get your criminal record check…read moredone here but they do not accept cash, credit, or debit. Only certified cheque or money order. Coming in this place you also need to pick up a number ticket and wait for your number in the lobby wait area before you get called up. Unfortunately, I came in for minor vehicle collision so be prepared to file a statement like a paragraph, bring your drivers license, insurance, and car registration. Hopefully you'll get a easy going staff like the one I encountered. Parking space seems to be limited for the number of chairs in the lobby. I'd come here again since it looks well kept but only for simple stuff. Whatever your case may be, take it easy.

This is without a doubt the best EPS location in Edmonton. Very clean and professional atmosphere,…read moreand front front desk officer who helped me was exceptionally courteous and kind. After practically being told to quit wasting the time of the officers I dealt with at the downtown and West side stations in an attempt to file a minor collision report after not being able to get the other driver's insurance information, the officer I dealt with here took the time to fully understand my situation and ensure the report was thoroughly completed regardless of the fact they were very busy at the time.

3 hours and still waiting to drop off a child passport renewal form. They call by name not the…read morenumber ticket so people don't even know how far ahead they are to be seen. This is totally disrespectful to people's time

YES! YES! YES! In…read moreand out in under 45 minutes and FREE parking. While it's never fun to visit Service Canada this one is leaps and bounds better than the Canada Place building downtown in both speed and comfort. The parking lot is a bit odd - entrance is on the north side of the building. And when you enter you have to snake around the elevators before you realize where you are or how to access the actual Service Canada part. Hopefully I won't need to go back for a few years but when I do need to renew another passport, I know where I'll be headed to!