Terrible service from this location…read more Went there Friday March 31, 2017, to ask why a postal delivery worker did not buzz my apt to deliver a parcel, even though I stayed home all morning waiting for the delivery. Got a nasty counter person who told me to call the Canada Post toll-free customer service line. I have called there before on other issues without a lot of luck. They can tell you your postal code or how much a stamp costs but cannot deal with difficult customer service issues. There is also a second issue with the postal delivery person for our apartment building putting my confidential mail in another tenant's mailbox. Fortunately, the property manager of the building caught the error and delivered my mail to me. It was my T-4 with name, address, social insurance number and summary of all my earnings for 2016. In the wrong hands, it would be perfect for identity theft. At the post office, I asked to speak to a manager. The counter agent refused saying there was no manager there. I asked to speak to a supervisor. The agent refused saying there was no one. She did say there were "people in the back" (??) and scribbled down three phone numbers. I asked the agent to please provide the names of whom I was calling. Was I calling a driver or district manager? Who? She refused. She said they were "delivery people." I asked the counter agent for her name and she refused to identify herself. I called and left a message on one of the numbers she gave me. A supervisor named Shelley did call back the same day. She was excellent to deal with. Good listener, respectful. I asked for her full name but she said she was not allowed to give it out. I thanked her as she said she would look into my issue on Monday. I was passed to a man named Simon who said he was a Canada Post Superintendent, apparently working out of the Cranford Way Post Office -- the same post office where I had spoken to the mean front counter agent. He said he could not give me his name either but did give me an ID number. He seemed very forthright. I advised him I would send him a copy of my written complaint to facilitate good communication. I then contacted Canada Post head office in Ottawa. I tried to reach the Senior VP of Customer Relations but he is no longer there and the position has been eliminated. I was able to resolve previous problems with his office on a different matter in the past. I did reach a manager of Customer Service located in Winnipeg MB. She was excellent to speak with. I sent her my written complaint by email March 31 at 5:23 pm MT. I copied CBC Marketplace and will fax same to Simon the Superintendent on April 2. I will file a federal Freedom of Information request to see if I can get Simon's last name as I am sure it is available to the public. I don't like dealing with anonymous public servants. I thought that only gang members and the Mafia preferred to remain anonymous. The manager said she would forward my complaint to Canada Post in Ottawa April 3 because the Ottawa office was closed when I contacted her in Winnipeg. Reply is pending. The majority of people I have met over the years who work for Canada Post are great employees who love their job. I have met mail carriers who enjoyed being outside to deliver mail and liked building a relationship with customers on their walk. I know counter people too who are competent and friendly. It is unfortunate that the counter person I dealt with was so nasty. Hopefully she will get the training she needs -- and a name tag.

This post office had exceptional staff. They're friendly and always smiling. I have been using this…read moreplace for my business po box and it's been a great experience. I can access it at any time. There is ample parking and you can get every available service from Canada Post at this location.

I get ALOT of packages. Nearly every day. Most of the staff know me and are ready with my packages…read more Even during the stressful Xmas season I can still joke around and get my fave staff members to smile. I appericate every single thing they do, not just for me but for the whole mailing system. This post office is the best.

I've been out of town for work. When I arrive home I have 2 notices in my post box saying a…read moredelivery attempt has been made. No parcel however. The second notice states that the parcel has been returned to sender. These assholes made no attempt to contact me knowing full well I was unable to check my mail. They just automatically send it back to the sender. Now not only has it been a month of waiting for my shit, and cost me an obscene amount of money for shipping, but they expect me to go through this again, costing me that much again, and taking the more than high risk that yet again I won't be home to receive it. Canada post is a fucking joke.

Awesome staff, friendly and very knowledgeable. Great service. Very convenient Going through the…read moreDRIVE THRU - don't even have to get out of my car.

Came by on weekend during open hours and they were closed. Spoke to them about it today , they said…read moredrive thru would have been open and I should've googled to find out. Not great customer service! you should have signage saying only drive-through is open that is clearly visible.

Great little expedient neighbourhood post office located in Oliver Square…read more I prefer hopping in her to a Shoppers location because they will have multiple staff and are quicker in general.

they are the fastest one , 3 women all work perfectly fast and always nice …read more I go there once a week and it's never busy or if it gets busy all 3 women starts taking people .

This is a postal outlet inside the Shoppers Drug Mart, but it is hardly a sideline, as some days…read morethere are more people in-line for mail-related purchases than in the whole store. I stood in-line to mail Christmas parcels with more than 20 other people, and I was really impressed with the attitude and helpfulness of the people working at the counter. They were so good with all the problems - even asking for volunteers to help an older women look up postal codes because she had forgotten her glasses. Compared to the outlet a few blocks down 118th ave., these guys actually earn your business.

Five stars to the Postal Outlet contained within this Pharmacy and store. The ladies who work at…read morethis Canada Post outlet are very efficient and knowledgeable, very fast and careful with your parcels. The staff are outstanding and Canada Post Corp. needs to bring their service to the level that this postal outlet offers. I have used the pharmacy and like Mr. pharmacist but the Mrs should take time off and then come back with a better customer service attitude or take a lesson from the ladies in the post office section. Good selection of magazines and goodies which seem to cater to the Standard Life workers.