I just moved in and had such an amazing experience, i had to write a review asap!…read more Before move: From the start Jenny has been great. She was really prompt and forthright when i contacted via craigslist about the room and would check in every few days (in a sweet and not annoying manner mind you) about my interest, how my moving process was going etc. She was transparent and genuine and i never felt like i was being misled or asking too many questions. She very much focused on my feeling safe and a right fit for the place and current roommates than trying to hustle me into a contract. As i would be moving site unseen from out of state, i really appreciated this. I've never had such a caring and hands-on landlord-tenant experience before this let alone before signing a contract and moving in! Moving in: this was a breeze AND since i was coming from out of state, Jenny offered to pick me up from the airport, take me to run errands all before signing my contract! When signing paperwork, she pro-rated my rent as i moved mid-month though i had said i would pay for the full month as a guarantee for my spot. She even fixed and lent me her new bike without my asking as she knew i wouldnt have any transportation moving here. Also there was a delay in my stuff being shipped and they lent me a sleeping bag and offered an air mattress. Also her daughter was sweet enough to offer showing me around Eugene and going to the store if i needed anything. All of this really shows you how much they care about their tenants and treat us all like family. If you have a problem, the expectation is to go to them and collectively find a solution. I can't wait to develop this relationship further! The place: it's even better than the pictures! Everything is brand new and in mint condition, house is well-maintained and they are closeby and on hand to come fix or lend you anything as needed. All of their properties are in a GREAT neighbourhood - this location is hard to beat. I really feel like I've moved into a community and warm environment - not just a place to store my things. I am incredibly happy with my decision and would give more stars if possible!

The property owners here really make you feel welcomed and at home! They are always willing to…read moreensure that whatever you need done for your home is done. Very friendly, very knowledgeable and highly known around the South Eugene area. Don't look anywhere else! (:

Wow! What a great company to work with! In 7 years Charlie Hansen has never failed us. We've gone…read morefrom an apartment to a good house to a great house with her expert guidance. Now we must move again, only because owners need to sell. We have no fear that Charlie will once again find the right, perfect place for us. R & R is caring, expeditious on repairs, have an online portal for payments, and I won't use anyone else!

R & R properties has been such a pleasure to rent from. Their property manager Charlie and her…read moreassistant Ricky are so very friendly, completely professional, and so prompt and attentive if there is a problem at my home. This company is in a class of their own! Absolute best experience I have EVER had a a renter!! Highly recommended!!!

Terrible company. I was in a domestic violence situation which I made clear to them, and they still…read morekept my security deposit even though I A) Left the house spotless with no damages B) It is ILLEGAL to take a security deposit in this situation. There is a reason they only accept a money order or cash for the security deposit. Thieves. I will be taking legal action. Jim Straub - I will keep coming after what is due and what is right not only for me, but for all the other people you screwed over. This company messed with a tenant so bad she ended up going back to school to become a lawyer to protect people from crooks like you. Karma is real and it is coming.

I have never actually rented property from this property management although I have applied a few…read moretimes. Their reception is very nice, but I not had an ongoing landlord/rental relationship.

We had a great experience with Northwoods PM. Communication was clear and timely, and the staff was…read morevery responsive to any questions. Highly recommend them.

I'm a property owner and have had a good experience with Northwoods. Quick responses to my emails…read moreand texts. There are a lot of property managers out there to choose from and I personally feel like I found a good one!

We've been renting with Sage for about 4 years, but alas, the time has come for us to move on. My…read morehusband and I have rented through a few different agencies in the Eugene and Roseburg area and this company is by far the best we've ever worked with. Maintanance issues are always taken care of in a timely manner and they make sure the property is safe and beautiful year around. Our apartment with them is probably the best we've ever had as well, it was clean and in good working order when we moved in and I've watched work crews clean and repaint whenever a tenant moves out. I wish they had properties where we are going!

Nice apartment, good environment and landscaping at location. Hands-off management with good…read moreservice and timely communication. Good price for what the apartments offer, although this out-of-stater is not used to so many charges at move-in and move-out. Welcome to the west coast, I suppose. :)

I recently switched my property management company to Chinook after a year of frustration with Trio…read moremy previous company. Trio was slow to answer calls or emails and took two months to get the place rented. They also marked up services and materials adding significant extra cost on top of their monthly cut of the rent. Chinook other the other hand answers calls and emails immediately, does not charge extra fees for basic services and had a renter in place in two weeks. I am so happy to have found Chinook and look forward to a good working relationship. As a property owner I highly recommend Chinook!

I have rented from Chinook for 6 years now. My maintenance request are always completed ASAP, the…read morestaff are always kind to us. Thank you Chinook

I highly recommend Oregon Empire Real Estate & Property Management I have rental units that are…read moreprofessionally managed through Oregon Empire here in beautiful Veneta Oregon and couldn't ask for a more professional organization. Stacy and her team has been a pleasure to work with and really does a fantastic job of managing my rentals plus they are always available for the client and never too busy to respond I truly couldn't ask for a better organization if you have any Real Estate needs please contact Oregon Empire in Veneta Oregon. One last note Stacy and her team are highly committed to the area and frequently host fund raisers for various civic events.

From the owner: The brightest minds of the real estate world and solution-driven attitude distinguish us in the…read morecompetitiveness on the market. Customer-centered services we offer are unparalleled and pair with astonishing performances. Led by knowledgeable and experienced agents, our team serves you with accuracy and refinement, providing the most suitable resolutions. We make sure our clients are satisfied from the beginning of house-hunting to the rest of their lives, living in the places we helped them find.

After a long move(1400 miles and 2cats), the receptionist stayed late to give me keys! It saved me…read morefrom having to rent a place for the night. If all employees are like this gal, you must have an awesome crew! Thank you again for my late 'thank you' . I hope you get a bonus!!

Be wary! The advertised move in date was moved as they didn't have carpet installed. Their walk…read morethrough had 2 pages of issues and I added 2 more pages...and the work they said would be done before moved in was not. They wanted to come do all this after I moved in- nope. First thoughts was previous renters-lack of time...but it had been empty (as a seen by utility Bill) several months prior. Deposit refund was not received within timing of Oregon tenancy law and their excuse...check was in the mail. It was mailed on 30th day so no way it would be in hand by day 31 as law states. they also said they required professional sanitation before new tenants - no way as there were mouse turds, spider webs and dirt in the shower at my move in.

I have nothing but positive things to say about this company. They bought the unit after the…read moreprevious owner passed and the new owners we're very gracious with allowances and accommodations. They fixed up the property yet didn't give me a tremendous rent increase. The owners and property managers are kind and respectful, maintenance is timely and respectful ; I won't be moving until I can buy myself! I've rented for many years and I have yet to have such an awesome property management company.

"Tenants (and more so, property owners looking for a manager) beware!"…read more 6/24/12: How very interesting, Heather Hannah replied to one review below and ignored this. Check out the filtered reviews. All one-star. I'm not surprised. ----- I had recently moved out of a house I owned for five years and needed temporary housing. I rented a very nice vacation house, 35810 Camp Creek Rd. just up the McKenzie from town. I rented for two months - April and May, 2011. It wasn't cheap, nor should it have been as it was a gorgeous place and mostly furnished. It was a 3 bedroom house, though I only used the bottom floor and master bath as it was just me staying in the house. The good: The house I rented was very nice. Great setting and reasonably close to town. They were happy to take my application and money. The bad: They kept taking my money... well more than offered and agreed upon. Upon move-out, I was hit with several hundred dollars in additional charges - none of which appear to be legitimate. Upon receiving my rather paltry deposit refund (three weeks after move-out with no other communications), I asked the proprietor, Heather Hannah, for additional detail, and she sent me invoices from her staff which were... well... to put it kindly... bogus. One of the invoices included 6.5 hours of 'cleaning' and $100+ in charges. Had I left the house in shoddy shape, I could see how this would be justified. However, all of the items detailed in the invoice (vacuuming, mopping, etc) had been done by me not more than 24 hours prior, to a condition which was as good or better than when I had moved in. I took special care to return the house in good shape as the original offer to rent had been extended to me by the house's owners and I felt that I owed them the duty of returning the place to them in excellent condition. Several of the external maintenance items described in the 'cleaning' invoice including sweeping / blowing decks had been done the day prior to move-out by none other than PNPM's *own* landscape crew. Ms. Hannah did not address this in her email containing the invoice and I question whether she had looked at it at all. Another invoice was for 'carpet cleaning'. Perhaps the staff from PNPM failed to realize that 'damp carpets all through the house' might be evidence that the carpets had been cleaned just hours prior to move-out? Many rational people (or property managers who had taken care to, you know, do an actual post-occupancy walk-through) might take this as an indication that the carpets did not need to be cleaned again. Seeing a pattern here? This was a tidy $80 charge. Note that their rental agreements do not include a dedicated carpet fee line item as required under Oregon law if this, as Heather put it, is going to be "automatically done upon move-out". Finally, they had the gumption to charge $170+ for a 'bathroom drain cleaning' in a bathroom which was not used during my entire stay (as it was the guest bathroom - I literally opened the door once when I moved in, and once when I left to make sure I hadn't left anything). The cleaning person (apparently the same one who took 6.5 hours to meticulously re-clean all the items above) claimed the bathtub was clogged and was 'draining slowly'. Hey, I might have been okay with this if I had a.) used the bathtub at all, and/or/even possibly through some sort of confusing space-time transport phenomena, b.) had hair long enough to clog a bathtub to start with. Much less over the course of two months. But... none of these things were the case, and they attempted to stick me with a $170+ charge which has absolutely nothing to do with my tenancy. To top it off, Ms. Hannah and PNPM have not responded to any emails or messages other than the initial sending of the invoices. The only one who has been courteous enough to respond is the actual owner of the property. However, I don't feel like it's his direct fault that his property manager is treating a very nice property (and those who rent it) like some run-down tenement in the core of Springtucky where you gouge tenants for whatever, just because you can. I suppose I should have been skeptical when most of their other properties fit that sort of description. If you had forked over $2600+ for a nice vacation rental... well, I think you too would be extremely disappointed and more than a little pissed off on being charged an additional several hundred dollars weeks after the fact due to an incompetent property manager. If I were the owner, I'd be pissed too. I loved the house, and was strongly considering renting it next spring for four or five months. Guess that's $6000+ in rental income they won't be getting. It's not all bad, though. Heather Hannah / Preferred NW Property Management are treading on some new ground - the first business in Eugene/Springfield where I really feel that Yelp! should allow reviewers to give out negative stars. Congrats!