RICK at Trekker's was our last resort for fixing our 13 foot 1986 Gitane Gypsy. No one else would…read moretouch it. Rick did not bat an eye. everything was explained to us in detail and the job was done to spec. We will be back ...thanks Rick! Haydee and Robert

I found the people very helpful and even though they weren't in my area, they were more willing to…read morehelp me with suggestions and ideas. I would recommend them highly due to their nice courteous attitude.

I booked an appointment to have my hot water heater checked and to confirm the by-pass for the hot…read morewater heater was working properly. As it was the end of the season, I decided to let them winterize my RV since they were going to be doing this maintenance, otherwise, I would have winterized it myself per usual. When I booked it in, I was told to empty the tanks. When I picked up my RV, I was told they couldn't find the by-pass switch so they cut a new one. And since I had emptied my tanks, they couldn't check my hot water tank. Rather than over react to this news, I went home to think about what they had done. Disappointed in the fact that they didn't call me to find out where the by-pass was located and proceeded to cut a new one and charge me for it; disappointed that they didn't provide the service of checking the hot water heater as requested, I phone back to talk to the owner's daughter to express my disappointment in a calm, rational way. I was told that they have trained technicians and I shouldn't be questioning their work. I was told I would not be compensated for their mistakes and lack of service as requested and not to come back again. So needless to say, I'm extremely disappointed in their service all the way around. They obviously don't value their customers. I would not recommend anyone I know to use this service.

You won't be disappointed!! I travelled 400kms to go and…read moredeal with Al and his team and it was worth the trip. great trailers, great prices.

Huronwoods serviced my travel trailer wheels (brakes, bearings, etc.) and a few other minor…read morerepairs. Great job - fixed something that had been done improperly by a past service provider that I did not know about. Excellent service, very professional and easy to work with. Also really convenient that they come to your location to do the work.

The staff here are ignorant and rude, especially service staff. I've been in here 5 times now, and…read moreeach time, I shake my head at the rudeness. So unprofessional. And Management is very aware of this but do nothing to improve it. Take your business elsewhere, not here.

Worst customer service I have ever received from a company. Bought a $63,000 brand new trailer…read more We paid extra to have the bed in the master bedroom upgraded to a king. We showed up to do our PDI (pre-delivery inspection) on a Monday, the trailer was to be delivered on Wednesday. Among other issues with the trailer they "forgot" to upgrade our trailer. No apology at all to us. Said they would rectify the situation. They did not. It took over 2 months to get our new trailer upgraded and receive our king mattress. Which we had to pick up ourselves when we had paid for delivery. Still no apologies to us ever! When we finally had the work done they left metal shavings all over the floor and I got one lodged in my foot as we did not expect that when walking into a brand new trailer. We had to email and call on numerous occasions to get anything done. Do not use this company!

teresa@mwco.bbb.orgOur rental experience was far from perfect, as there was an issue with the…read morefreshwater tank not holding water and attempt at communication for help was indeed a challenge, but we did our best to stay focused on the positives and our rare and much treasured time away together as a family away from the Wi-Fi and devices. Letting the kids have free reign over the snacks did wonders for morale, which was perfect for not being able to wash dishes. We ventured northward to a few provincial parks and can't say enough about the endless hiking trails and breathtaking vistas and memories being made as family. Upon returning home and addressing our issues with the owner Amy Verwey, I was thoroughly pleased with her professionalism in smoothing over any bumpy edges. Her communication was absolutely flawlessly and seamlessly executed and beyond fair and reasonable. She addressed our concerns, actioned them swiftly and promptly, and reflected on areas of service where training could be improved. I don't believe one can ask for more when it comes to customer service. In short, Amy exceeded our expectations and instilled tremendous confidence in Owasco as a place to rent and visit again when making a future RV purchase

I'd give them a negative rating if I could. Our trailer got hit in the ice storm of 2025. Our…read moreinsurance wanted it taken to Owasco. Against our better judgement we took it there. Stephanie in customer service should have nothing to do with customer service. No matter how much we tried to voice our concerns to her she just sat there. We were told it would be stored there for the winter at no cost because we couldn't get it back into our park until May. Well in January I got a message saying that I was going to be charged $20/day storage if I didn't come get it. I was told I had been sent an email which I never was so my storage fees were being back dated. When I opened my trailer it was a mess. Gravel and mud on my floors. My couch was in pieces doors were left open to swing while being towed. When I asked for the paper work for what had been done I was again told that it was emailed to me. Again I told them I never got an email. Stephanie actually got off her chair and printed me a copy. I also got copies of 5 other people's repairs. If you have to take your trailer there take pictures inside and out the day you drop it off. I don't understand how this place is still in business.

BUYER BEWARE. !! we had bought a hybrid trailer in sept…read more 2022 with a deposit of $5,000. had to cancel the purchase due to unexpected health issues I am 76 yr Mackenzie trails staff were aware of this health issue- Bob Plewman and Colleen Andreasen refused to refund the deposit. AGAIN BUYER BEWARE !!!

One star is given because it is the lowest yelp allows…read more I bought a tent trailer from them 2 years ago. When I bought it, it was slightly damaged by the door of the camper beside it. McKenzie promised to have that portion of the tent replaced at the end of the season and to work through a deficiencies list, as well as winterize the trailer for free for my troubles. 2 years later I am still waiting for them to complete this list. A bracket that holds the door up when then the tent is folded down fell off within the first week of use, Mckenzie promised to fix this bracket. The bracket was never replaced, it was instead hidden within the trailer under the sink (no easy task), which was returned folded down as if it had been completed. No one mentioned the door was in there unsupported. I proceeded to tow the camper to its winter storage where it sat, because of covid, until spring 2021. When I opened the tailer this year, I found the bracket missing and the door nearly unusable from bouncing around inside the trailer unrestrained. The solid portions that cover the screen during bad weather were all bent and the frame itself coming apart. The door now needs to be taped together to function at all. When I confronted McKenzie with this I received no explanation of how it happened. I was told to send in photos of the damage, which I did in late May or early June. This email went ignored, so did the follow-up phone calls. McKenzie ignored me until someone I knew that was buying a trailer put their deal on hold because they were disturbed with how I was being treated. This got me in quick contact with Colleen, who admonished me for not bringing it to her attention before. Now I barely remember Colleen at all, she is the one we signed the paperwork with. I believe I met her once. She does not work in the service department. She promised to take care of it as soon as I got back from my camping trip. For a time frame, we left on the 19th of July. At this point, they had been ignoring the situation since the start of June. Fast forward to the end of my vacation. My friend has taken delivery of the trailer. Colleen is now on vacation and instructs me to email Patti, the girl in the service department that takes care of warranty work. It would seem now that my friend isn't holding up his deal anymore, McKenzie is back to ignoring me. Sent in a round of emails over a week ago, and no response. Patti couldn't even send me an email saying she got mine, which I know she did, I sent it with a read receipt that shows they opened it. And for all the people that say their service department is excellent, go in sometime, stand for a few minutes off to the side looking at the merchandise they have in the room off to the right, and listen to how they complain and make fun of their customers. They laugh at you and call you morons, they're probably laughing at me right now for being stupid enough to believe they would keep their promises.