Call was made to Hitch City. Asked if they would repair the tires of a snow blower. I have the new tires and rims. I was told that it would take a few weeks. This is utter Nonsense. They should clearly say "we do not repair tires for snow blowers. Negative approach. read more

I was thoroughly impressed by the knowledge and quality of service. I had a hitch installed on my Q5 along with a hitch mounted tack and a cargo bag. Recently used it in a trip and it worked fabulously. The stabilizer they recommended virtually eliminated any noise. I'm would highly recommend using this business for any hitch related needs. read more

An amazing customer service experience at Hitch City Scarborough from start to finish! Were well taken care of by Ahmad who took the time to educate us and answer all of our questions when we came by to inquire about a hitch and bike rack for our car. Very personable, professional and knowledgeable, he made sure we were making the right choice for our bikes and our vehicle plus gave us a very competitive quote. Very relaxed no pressure atmosphere in the store with lots of great products on display. In a few days our hitch and bike rack were installed while we waited. After installation, Ahmad and the installer showed us the features of the bike rack as well as how to install/remove it safely from the hitch. Ahmad insisted we were not to leave until completely satisfied and all of our questions answered. He encouraged us to contact him with any questions or concerns after leaving the store. Hitch and bike rack are great...so easy to set up, load, unload and take down. We are enjoying them very much! Highly recommend and we will return to Hitch City for all of our future business. Thank you! read more

Absolutely amazing service from Maria and the girls at Hitch City. Thanks,Darrin read more

I had Hitch City do my boat trailer hitch and electrics in 2009. I put my boat into storage in late October 2014 and the trailer lights didn't work. I suspected that the module had gone. Hitch City were busy doing snow removal company work and said the appointment would be 6 weeks. In April 2015, I phoned to make the appointment and was told to bring it any time that was convenient. I took the car the next day and told them, I suspected it might be the module although there didn't appear to be any power at the module. They checked the wire from the battery and found a section that had split and corroded the core. This section was replaced, the wire re-routed in about 20 minutes. Not only did the NOT CHARGE ME, they gave me a cover for my tow bar! Not often you come across service like this. Thanks Hitch City, Mississauga. read more

I went to hitch city to have them look at my lights as I thought I had a wiring issue. They quickly checked it in 5 minutes and told me its not the wiring they installed its the lights on my trailer. So I said go and put new lights on. They did the whole assessment and job in 15 minutes and then charged me $100 in labour and $30 for the lights. Fine I payed it and went on with my life. Now its 4 weeks later and one of the lights is not working. They said they will look at it and swap the light total of 5 minutes of work. They said they will have a look but minimum $50 of labour for 5 minutes. You can buy the same lights in Canadian Tire for a lifetime warranty and do the simple job your self. Overall this company is a scam. I would not recommend going as they might do a proper job but their company policies and the way the treat customers is disgusting. Zero stars and hopefully they go out of business for the robbery they have been doing to me. Unfortunately they are one of 3 hitch installers in Toronto. read more

Wonderful to see a Canadian owned ,and operated business where the owners are hands on.The family owned business has been around since 1969,and I can see why as the owner worked with me to address a 21C retail environment shift for a bricks and mortar retailer.Online retail that directly competes with their traditional model where something like a hitch can be ordered and received in 2 business days.Leaving a consumer to install it themselves,ask their mechanic,or have a reasonably priced dealership do it since Hitch City chargers about $90 to do the install.Wanting to charge about $50 to unbox, assemble,and insert a bike rack into the hitch has me wanting to choose one of the aforementioned routes the next time I want to : purchase,and install a car accessory. Now that I've installed the bike rack. I know it involved sticking one end into the hitch,inserting 2 lock cylinders with 1 key,one bolt with 2 nuts to attach the mast to it,leaving 2 cradles,and 6 rubber straps that just attach without tools.For the uninitiated,it took all of 15 minutes to install the bike rack into the hitch,maybe. Given the vehicle I had them attach the hitch to required about 30 minutes to install,it leaves a bad impression to not install the bike rack.Also,Hitch City didn't inform [website,in person] customers about the applicable manufacturer cash rebate,that included a free accessory, equal to about $40 USD. Other customers have complimented Hitch City for doing the "little things" that made their experience above par,unfortunate to see it's not the same for all customers. Feeling 2.5 stars only for the polite staff who can't adjust pricing,yet didn't ask for approval;quick order placement,and product fulfillment. read more

Very Helpful Staff, service was top notch and done in a timely manor. I had a bunch of "custom" work that needed to be done which was difficult to quote, but they were able to complete the work without any issues and also called me throughout the project to make sure I was cool with what they were doing! Very Happy Customer, will be recommending them to everyone! read more