Call was made to Hitch City. Asked if they would repair the tires of a snow blower. I have the new…read moretires and rims. I was told that it would take a few weeks. This is utter Nonsense. They should clearly say "we do not repair tires for snow blowers. Negative approach.

I was thoroughly impressed by the knowledge and quality of service. I had a hitch installed on my…read moreQ5 along with a hitch mounted tack and a cargo bag. Recently used it in a trip and it worked fabulously. The stabilizer they recommended virtually eliminated any noise. I'm would highly recommend using this business for any hitch related needs.

Awful experience with this company. Not sure what was worse the quality of the trailer, or the…read morecustomer service. One thing for sure it that they are both terrible. I totally got scammed by these guys. Lies and deceit. Terrible workmanship with out any accountability. Im left with a brick. Load the trailer with what is suppost to be slightly over half of the capacity and the tires rub the fenders.

The best Trailer store/shop in all of North America. The technician in the shop is extremely…read moreknowledgeable, handsome, and personable. 10/10 experience

Easygoing and awesome people! Very happy with the trailer and service. This purchase was simple and…read moresmooth. More then happy with my business at LOE.

We needed a trailer and Colleen went over an above to get us one. Not only did she find one but…read morehad it ready the next day for us and when we took extra time to come to pick it up she was extremely friendly and patient with us. I highly recommend them.

Great couple, totally try to give you all the information you need before buying anything…read moreBest price in Ontario for the trailers Would totally go back if I needed another

This is an example of good service and fair and honest dealing:…read more I blew a tire on my utiliity trailer and broke a bolt trying to change it. The only option is to replace the wheel hub so I went to Springwater Trailers to buy a new one. It turns out tha there are two possible sizes of bearings and I did not know which I had. The trailer was disabled and sitting about a 1 hour drive from here and so this was a problem. The gentleman at Springwater Trailer sold me the new hub at a very reasonable price and then gave me a second set of bearings of the alternate size and an additional seal. He explained to me how to check the size and change the bearings if necessay. He did not charge me for the second set of bearings. He just asked that I bring back the set I did not use. I followed his instructions, changed the hub and today I will return the unused set of bearings and the seal. Over the years I have found that people who trust others are usually also trustworthy. This guy has my trailer business for as long as he owns the company. Jeff B.

From the owner: Welcome to Springwater Trailers, located in Midhurst Ontario, Canada. We are an authorized dealer…read morefor Advantage, Haulin, Canada Trailers, Shoreland'r and Newmans trailers. We specialize in utility, ATV, landscape, dump, cargo and snowmobile trailers as well as building and repairing trailers of all shapes and sizes and Custom Metal Fabrication. Financing is available! Our trailer repairs range from fixing lights, brakes and tires to overall maintenance. We perform safety checks as well. We have many items in stock for immediate repairs, including tie-down, straps, reflectors, bulbs and lights. Used equipment, as available. View our online catalogue of custom trailers we have created. All neatly categorized to help you find what you are looking for. Simply click on the trailers tab to find out more information and view photos. www.springwatertrailers.com

Avoid this place unless you want to risk losing your deposit even with the owner's verbal promise…read moreand a written receipt. In December 2024, I visited this RV dealership after seeing their Facebook ad for a 2000 Tiffin Allegro Class A RV listed at $12,900. I was seriously considering switching to RV living, and this was one of the few options nearby. I spoke with a salesperson named Steve, who was polite, and then with Tony, one of the owners. I told Tony I needed more time to think about it, and offered to leave a $50 hold fee. He refused that and instead asked for a $1,000 deposit, telling me, "If you don't want it in two days, I will refund it to you. I'm the owner, I bend the rules. You have my word, and I'll even put it on the bill of sale." I have the full conversation recorded. Based on that verbal promise and his position as the owner, I agreed. I was given a receipt (which I still have), and paid by e-transfer. Two days later, on December 11, I went back to cancel. Tony was slightly upset, but ultimately agreed to refund the deposit via cheque--this part is also recorded. However, at that moment another owner, Paul Buro, stepped in aggressively, shouting that they lost customers because of me and that I "signed the paper," so I wouldn't get a cent back. He told me to take him to court and said he had lawyers. When I tried to reason with Tony again, Paul repeatedly cut me off. Tony stayed mostly silent. Eventually Paul told me to leave or he'd call the police. On December 16, I returned with a friend who recorded our second visit. Things escalated: Paul raised his voice, threatened to physically remove us, and actually called the police. We waited outside for over an hour, but no officers arrived. Hours later, a police officer called me and said they couldn't help and I'd need to take civil action. I have: * A written receipt from the business. * A bank record of the $1,000 transfer. * Full audio recording of the owner promising a refund within two days. * Video footage of the second confrontation. * Police call records. Despite all of this, I have not received a single dollar back. Be extremely cautious if you're considering doing business here. Don't rely on verbal promises, even from the owner. I'm now pursuing legal action.

I'm writing this as a former employee because people absolutely need to know what they're walking…read moreinto with this dealership. After what I witnessed working here, I can say confidently that if you shop at this dealership, you will be disappointed -- and likely much worse. Every single trailer that came through during my time there was damaged, scratch-and-dent, or loaded with hidden issues, and not once did I see a proper pre-inspection before these units were pushed onto customers. The entire goal was to rush walkthroughs, avoid questions, and get people to sign papers before they realized what they were actually buying. Anything customers noticed was "patched" at best -- never properly repaired -- and the expectation was to get the unit out the door, no matter the condition. After delivery? Good luck. Calls, emails, and messages go unanswered, and customers get stuck dealing with serious problems on their own. I watched this happen constantly. A major source of the chaos is the owner, Paul. In my experience, he is aggressive, dismissive, and refuses to take responsibility for anything. When customers ask reasonable questions about money, deposits, or trailer issues, he often reacts with hostility and threats to call the police instead of having a professional conversation. That was the environment employees were expected to work under every day. Now for the part customers absolutely need to know: Deposits & Consignment -- BE WARNED During my time there, I saw countless situations where: Customers struggled to get their deposits back, even when nothing had been finalized. Consignment sellers had to chase the dealership endlessly for payment, and in many cases, the money was never returned in a timely or transparent manner. From what I witnessed firsthand, once the dealership has your deposit or sells your consignment trailer, good luck getting communication or clear answers about your money. This was one of the biggest ethical issues that pushed me to leave. About the Reviews Another thing shoppers should know: during my time there, it was extremely obvious which reviews were genuine and which looked like they came from people connected to the business. The overly positive reviews do not reflect what actually happens. The negative reviews are far closer to the truth. Final warning: Shop here at your own risk. If you're considering buying a trailer here, inspect every inch yourself, get EVERYTHING in writing, and understand that: you may not get your deposit back, you may struggle to get paid on consignment, and once you leave the lot, you're on your own. Based on what I personally witnessed working there, this is absolutely not a dealership I would recommend to anyone.