An update for those that are interested. Cody did not end up replying to me, instead his lawyer did on Aug 2nd, asking for information related to an oil change we had on July 3rd along with a screenshot of the text exchange with my daughter on June 30th discussing an unknown issue with the jeep at the time (I had already sent them all of this information). My daughter wrote to me: "I just drove to my mom's and the car is acting super weird like either another bolt broke or I don't know It feels like it's going to bottom out of every gear no matter my RPMs. I got a time on Monday (10am) to get an oil change and see about the weird driving issue". Unfortunately, Active Green & Ross only did the oil change and did not find the issue. I then followed up with the lawyer on Aug 10th and Aug 15th for a response. On Aug 17th, the lawyer wrote to me and suggested that the issue my daughter experienced actually happened after we discussed it. They suggested it was in fact as a result of the oil change and they are not responsible. Furthermore, they suggested that Active Green & Ross (who did the oil change) coerced me into blaming Mobile Tire for the damage Mobile Tire originally did, even though the issue existed before we got the oil change. I responded on the same day (Aug 17th) explaining the chain of events, hoping they would realize they had their dates wrong and it was a misunderstanding on their side. I then followed-up with the lawyer on Aug 28th and then again on Sept 7th looking for a response. On Sept 8th, they asked me for a suggestion as to amicably resolve the issue. I responded the same day and I asked that they cover the cost of the service to get the Jeep back on the road ($168.71) and then I said I was ok if they source a used (but not damaged) replacement rim as that would be cheaper then a new replacement; I asked that they put my old tire on the replacement rim and we would be done with it. I have followed up on Sept 18th and Sept 25th with no reply. In the end, they did not take responsibility for the issue that resulted in a dangerous driving situation for my daughter. Luckily it was just that as it could have been much more serious. Be careful to all using this service. read more