I went there last year to pick up a helmet and dude who served me was awesome. Maybe that was also…read morea part of it but this place just had a cool chill vibe. One of those intangables but I appreciated it. Too bad i live in the east end.

Easy to book. Serviced as expected, billed as quoted. Would deal with them again. Very…read moreaccommodating allowed me to drop off and pick up bike outside of regular hours. Very nice man.

Great folks! Great price. Very helpful on the phone and in store. I'll be back. Nice to see a good…read morebusiness

Very helpful and generous and kind people. They helped me greatly and I will be back next time I…read moreneed any part, although they are a bit further than the big box stores. I highly recommend them!

I order parts from these guys all the time. Never an issue. Always first rate service and fast…read more Excellent communication.

I have to say goodbye to my car that had been in the household since 2001. Toyota is really built…read moreto last. 16 year and close to 300,000 km, the car does not really worth much even when I wanted to trade in. So I decided to donate it to charity. The Kidney Foundation of Canada is my choice of Charity as I have family member that is affected by kidney disease. They runs a Kidney Car Program which is so easy and efficient. All you need to fill out a form online with the information of your car. From my experience within 24 hours, I received a reply and even an appointment was made with Hollywood North Auto Parts for towing at my convenience. A big flat bed tow truck arrived on my driveway as promised and a tax receipt was issued within 6 weeks. Apparently most of the used car are used for parts. Hopefully, my car will able to help other cars to drive safely on the road with its parts and my donation can help in the fight of kidney disease. So if you have a really old car or boat that you want to get rid of, donation is a good option.

Christian was super helpful! I'm very happy with my Thule rack & box. The staff also helped me…read morechoose the right car that would match my Thule system on my old car.

Ordered Thule aeroblades+basket and had it professionally installed. Easy communication, fair…read morepricing, staff was switched on and knew their products well and their compatibility with vehicles. Install was done by a knowledgable tech who did a great job, he just forgot to wipe down the bottom of the vehicles door well from using it as a step for installation, as quite a bit of mud was left behind to be cleaned. I'll still give these guys 5stars, I definitely recommend their services.

My bf had a tire leak on his motorcycle and these guys were so helpful in fixing everything quick…read more nothing but good things were said. I appreciate making sure he's safe on the road :)

Frustrating experience. been months and still waiting for the insurance appraisal we paid for…read more Always still "Working on it". Can't seem the get the receipts for all work they did. Not even clear what we paid for the new tire, all lumped into a large bill. pretty sure the oil didn't get changed, should be clean right?

Shockingly bad customer service. Buy your Benz somewhere else, they are THE WROST. Very dismissive…read moreand rude when you have any issues. They take your money and run.

Horrible customer service today: 1) They do not answer their…read morephone, but the IVR routes you to an online app to book (and manage) your appointment. Good idea - except the online app doesn't work - about a week later I get a call from a customer service rep who tells me so, and I go through the whole booking thing again. 2) I'm scheduling the program fix for my diesel car to address the emissions cheat they programmed into the car at manufacture - you know so that it actually conforms to emissions standards. So I drop my car, they keep it for the entire day, and at the end of the day they let me know that I can pick it up, but unfortunately they actually couldn't do the recall because they don't have the parts. And they don't know when the part(s) are coming in. So now I'll have to schedule to go through the joy of dropping and picking up my car at the dealership, again. But I'm a little jaded from last year when I was changing my tire and the jack (Mercedes Benz supplied) collapsed. Mercedes response was 1 - it is out of warranty (on what basis does a jack go bad - mileage? time? - this thing was just cheap and defective), and 2 - I wasn't using it properly - apparently it's for emergency use only, and I was doing a seasonal swap of summer/winter tires (although nobody can tell me exactly how the usage is different for an emergency change than a seasonal change)). Their solution? I could buy another jack from them at cost. Glad I'm paying for that premium car service.

Very rude sales person on the phone and not very helpful, asked me why I'm calling him if I already…read morespoke to someone else... Wouldn't explain what type of part or any details about it basically brushed me off as I'm looking to purchase $600 worth of parts for my car...

I'd give a huge minus rating. They have screwed me over countless times and inflated bills. They…read moreforgot to put an underhood piece on and it took MONTHS to get it back. They used heat on the hub on a brake job and my mechanic had to replace the whole corner. They did a brake job when I was leaving town and a pin fell out before we''d left the city limits and another dealer took forever to fix and we got to our hotel at 1am...They will NOT remove me from their robocall list after many times of asking...AVOID LIKE THE PLAGUE, THEY NEED TO FINALLY GO BUST...like their failed move to the new multi outlet place in the Eastend, seemed promising over there but they were back in weeks, clownshow

November 5, 2024…read more Downtown Auto Group Dear Downtown Auto Group, I am writing to express my extreme dissatisfaction with the handling of an ongoing and serious transmission issue with my 2022 Ford Transit 350 High Roof , which has only 110,000 kilometres. The lack of support and accountability from Downtown Ford has been frustrating and disappointing. Background of Issue In early August, I brought my van to Sacha at Downtown Ford, where a transmission valve body issue was diagnosed. Sacha informed me that sourcing the necessary part would be exceptionally difficult, likening it to "searching for a unicorn." However, I was reassured that it was safe to continue driving the van, advice that proved disastrous when the transmission failed over Labor Day Weekend. After limping the van back to Downtown Fleet Services, I left it for repairs. Unfortunately, Downtown Ford could not locate the necessary part, so I undertook the search myself, ultimately finding the part with the help of a client at a dealership in Manitoba. Though it took a week for the part to arrive, I was provided with a rental vehicle, which was inconvenient but understandable. Service and Communication Issues I was initially promised that the van would be ready by September 12, 2024. However, upon calling that day, I was told it was still not ready. After returning from a wedding on September 16, the van was still not repaired, requiring yet another rental. Despite numerous calls, I received no definitive updates until September 23, when I was informed it was finally ready. Upon returning the rental, the service light came on only a block from Downtown, forcing me to leave the van again for further repairs. Two days later, I was told that the van was ready once more. This time, I was advised to treat the van gently as if it were new, breaking in the transmission gradually. When I asked if the van had undergone a proper road test, I was told it had only been driven around the lot. As a non-mechanic, I believe that a thorough road test is necessary to ensure the van meets Ford's safety standards before being returned to me. Further Failures and Safety Concerns On September 27, while transporting clients' dogs, the transmission failed again in the middle of a busy intersection, triggering the service light. I was forced to call for roadside assistance to have it towed for further diagnosis. Upon speaking with the service manager at Donway Ford, I was told that a proper road test should have been conducted, covering at least 100 kilometers to confirm that repairs met safety requirements. Supporting Documentation and Lack of Proper Testing This email includes Downtown Ford's instructions from Sasha on adaptive transmission procedures. I should not have been expected to carry out these instructions, especially as they involve resetting computer codes, a process I cannot perform. I have also attached scanned documents from Polito Ford, which detail their technicians' diagnosis, parts ordered, and repairs undertaken to make my van roadworthy. From Polito Ford's invoice: "Check Engine light on--vehicle going into debate mode.Tow in.Retrieved DTC P0734 (gear 4 incorrect ratio), road tested van found no 2, 4, 7, or 10th gear engagement, referenced TSB 24-2176, suspecting concern with CFD drum bushing and C, D, and F clutches.ESP Approval code: ESPA074731." This documentation confirms that Downtown Ford--specifically, shop manager Vic, the mechanic, and the Service Advisor--approved a vehicle with unresolved defects that should not have been returned to the road. Impact on Business and Urgent Need for Resolution This persistent transmission issue has compromised my vehicle's performance, posed safety risks, and severely impacted my business. The unreliability of a vehicle that represents an $80,000 investment is jeopardizing my business and brand. Request for Resolution I urge you to address this matter promptly and provide a thorough response detailing how you intend to resolve this issue. I am especially concerned about the lack of proper judgment demonstrated by your service team, including Vic, Sacha, and the mechanic who serviced the van. Their actions have not only risked my safety but also the safety of others on the road. I will follow up with a phone call later this week to discuss a suitable resolution. I am deeply disappointed by the lack of care demonstrated by Downtown Auto Group, as well as by the mechanic and shop manager, in addressing the defects with my van. The dealership and its representatives have failed to properly repair the vehicle and ensure it is roadworthy.

Poor quality products. Had brakes and rotors done for $700 plus and after 12,000 kms they are…read morepulsating and rusted. Bad quality. Now they don't do residential customers, no wonder why. Stay away.

Two emails, a phone call and a so called live web chat with no response. I've tried over the last 3…read moredays...nothing. Hello? Is anyone there? On vacation maybe? Instant quote? Ha! No response yet...instant meaning more than 3 days? Still waiting.... I've read many reviews that people don't get responses. Do they actually exist? How are they in business. Why the all good reviews? Hmmm? Maybe the website is still up but they're not? They claim that 'Fiix was built on the values of transparency and high quality service". Transparency, yes maybe. So transparent in fact they don't they don't respond and their service is non-existant. I'm a business owner and if I don't respond to clients, I'm out of business. What's your secret?

Bought a Preowned Ford Escape from them 4 1/2 years ago and they have taken excellent care of me…read moreand the vehicle ever since. Great service and I highly recommend them.

pat and his team are amazing. They never tried to push me for unnecessary jobs…read more I recommend at 100%