Layzee Acres: Low Prices Can Come With a High Cost…read more
I purchased a new 2026 Highland Ridge / Open Range 3X 287RLS from Layzee Acres RV Sales for $87,000 plus tax, close to $100,000 total. I took delivery on September 4, 2026.
As of October 5, just over one month later, I am still dealing with numerous unresolved workmanship, installation, electrical and operational problems.
A large part of this experience is documented by email. Before pickup, I asked Brandon Hanemaayer whether the PDI covered the roof and sealants, slides, 120V/12V systems, plumbing, tanks, propane, heating/A/C, appliances, outlets, doors, windows, cabinets, fit and finish, safety items and other major systems, and whether defects found would be corrected before delivery. His written answer was: "All of those are gone over, yes. If they find any problems they are corrected before pickup."
That assurance matters because problems were being found and repaired during the delivery walkthrough itself. Loose or missing screws and sealant issues were corrected as I pointed them out. Then, when I asked how to change the central-vacuum bag, the entire vacuum assembly came off the wall. The technician spent about 45 minutes reinstalling it, consuming a large part of our two-hour orientation.
Once home, we found the RV was still very dirty and required substantial cleaning. Shortly afterward, the factory Progressive Dynamics PD1618A inverter failed with an E5 internal error. About ten days after delivery, we took the RV camping to test all systems, and more issues appeared.
Problems documented so far include the failed inverter; abnormal relay cycling on the replacement inverter; complete failure of the Dometic/Go Power solar controller; cracked slide moulding; nails protruding behind mouldings on all three slides; exterior screws loosening or falling out; unsecured fittings and doors; an unsecured water-hose pass-through cover; a TV mounted out of level; recliner/armrest issues; inadequately secured heating ducts; water trapped above the underbelly membrane; inaccurate tank sensors; a bed-platform support issue; construction debris in hidden areas; substantial sawdust and wood debris in an A/C return-air cavity; and debris in the Winegard ceiling area.
For the failed inverter, I proposed the practical solution myself: remove it, ship it back, receive the replacement and reinstall it. Layzee Acres accepted and covered shipping.
Later, Lucas Geisser, Service Manager and Dealer Principal, emphasized Layzee Acres' "cost leadership Nationwide" and the inconvenience of buying from a distant dealer. I understand that distance complicates warranty work, but this is not the issue. I negotiated the price of a new RV. I did not negotiate away the PDI, preparation, cleanliness or quality.
The solar-controller problem became so involved that I had to work directly with Go Power/Dometic, open factory panels, take measurements and send photos of the OEM RV-C wiring. Their technician said the configuration should work, but also stated he had never seen it done that way before, with all the wires connected together in one bundle.
Jayco has responded and opened a case, and I acknowledge that. But more than one month after delivery, there is still no complete, coordinated reinspection of the RV, no consolidated deficiency list and no clear repair plan. We are still moving one defect at a time and one supplier at a time.
I have emails, photos and videos documenting this experience. I am not claiming that no PDI was performed; Layzee Acres says an internal PDI report exists. My question is simple: how could a brand-new RV that was supposedly inspected and corrected before pickup be delivered with this many visible defects, installation problems and technical failures almost immediately?
What should have been the purchase of a new, inspected and travel-ready RV has instead become an ongoing project of cleaning, inspection, diagnosis, documentation and warranty coordination.
More to come.
