Called them for recommendations for tires. The person that answered the phone was rude and even said "oh well" when they didn't know what the companies carry or don't carry. So sad that Camping World is so horrible no matter where you go. read more

This place is horrible. The place damages your RV more than it will ever fix it. I bought my rig from them in Sept of 2024. They have had the unit more than I owned it. It is ridiculous. I had to bring it to them to continuously address issues. I will admit some of what was being addressed was not related to them and it was something that may have occurred or I asked to have put on. But the warranty ticket was/is about 5 pages long. They have been slow to fix things and they do not respond to emails or calls. Recently they had my RV for almost 6 months and did nothing with it except create 2 big gash in my interior doors and sink area and fix only one of 7 items I brought it in for. One of which was they had bent my bumper the last time it was there and was supposed to take care of it but did nothing. They don't care about you after the sale. They have an extremely horrible business practice. The managers do not even call you back. Buyers beware! They are only nice to take your money initially. Everything negative you read about them online is true. Don't trust your money to these con artists. Ask yourself one thing if you read this review. Why is it that they only comment on people who give good reviews but never address the reviews with issues... just saying the customer care is telling! A caring company would try to turn a review to a positive. However you are not seeing that at all.... read more

*** DO NOT BUY! KNOWINGLY SOLD A BRAND NEW CAMPER WITH MISMATCHED EQUIPMENT; REFUSED TO CORRECT AFTER THE SALE. SALES MANAGER AND GENERAL MANAGER BOTH REFUSED TO CORRECT THE MISTAKE - COST ME THOUSANDS ON A BRAND NEW $50K CAMPER *** *** UPDATED 7 JUNE 2025, SEE BOTTOM *** My wife and I ordered a brand new Jayco 29QBH through them at a show at Dulles Expo Center. About a month after ordering, we came to Thornburg to take delivery of the camper. The sales process went alright! We left with the camper. A few weeks later, we took the camper out to break it in. I immediately noticed that one of the tires didn't match the other three. Not only did it not match, it was a completely different tread pattern, had a different load rating, was a different ply-level, and had different air requirements than the other three. I immediately called Dan, the sales manager at Thornburg Camping World. He was incredibly rude and informed me that my camper had a flat tire on the lot, and they had replaced it with whatever they had lying around. He also informed me that their policy is that if there is a flat tire, then they are not required to put a matching tire on there, but can instead put ANY new tire that they find to replace it. I thought that this was surely a mistake, so I called Gavin, the General Manager. After calling for seven days straight to try to get a hold of him, he finally answered. He confirmed for me the claim that Camping World is not required to put matching tires on its campers. I was blown away, as Gavin was very annoyed to even be speaking to me about it. I called Jayco. They confirmed for me that you should never, ever run two different tires on the same axle of a camper - especially with different load ratings and PSI. They recommended I replace the tire immediately. I told them about Camping World, and they filed a report. I don't have high hopes that they'll get anything done about it. I filed a formal complaint with Camping World corporate. I will update this review if anything comes from it. Ultimately, Camping World decided not to replace a $300 tire - they decided that $300 is worth more than the safety of my family and I. They have lost a customer for life. They saved $300, but lost all future sales, maintenance, and I've already steered 3 of my friends to local RV dealerships instead of Camping World. DO NOT BUY! Either go to Manassas or find a smaller RV dealership that is willing to place safety and customer service over $300. *** UPDATED 7 JUNE 2025: I filed a complaint with corporate Camping World through their marcusVIP@campingworld.com customer support team, and they sent me a check for $300 to buy a new tire. I also called and canceled all of my extended warranties through this store - over $8k worth. If this is how they treat something they clearly did wrong, I would never, ever want to have to make a warranty claim through them. Overall, good customer service starts from the top, and this store's GM and Sales Manager have sales over customer safety in mind. It's sad when a store's corporate umbrella has to step in and apologize on behalf of one of their stores - I'd be so embarrassed, if I were a franchise owner. End of the day, they lost $8k of service contracts, maintenance and upgrades for the life of my camper, and my business when I come back to upgrade in 10yrs --- all for the cost of replacing one tire. STAY FAR AWAY! Feel free to reach out to me if you'd like pictures, correspondence, or if I can help in any way. read more

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Poor Service. Bait and switch. Selling options you dont need for thousands more dollars. I do not recommend buying or having any repairs done at this location. Please record or video tape your entire sales experience, otherwise, you will get the " I never said that from the salesman- person. This place is a joke Yup, they will joke you right out of your money if you're not careful. Leadership is horrible. It starts at the top. Hence, GM- Service Dept is even worst. Don't believe, go see for yourself and read their online reviews, not Google.Try Yelp and Trust Pilot. Their site reviews can't be manipulated by business owners or AI bots. read more

Purchased a Destination trailer in September of 25. they were to do some upgrades to the unit (slide out covers, toilet changes and interior punch list items) after months of delays and "issues"with delivery the unit arrived Filthy both inside and out damaged! Missing screen door ,Missing Stairs,No Power cord to enable it to be opened upon delivery. After opening discovered major structural damage on one go the main slide outs, leak behind the water heater that caused flooding when connected to water , punch list items not completed!. Sales man Tim Never responded to our concerns GENERAL MANAGER GAVIN has not responded to ANY of our Calls or Emails The cord that was to be overnighted arrived 5 weeks later so we are out an addition $250 . Horrible Customer service The Receptionist said I should "STOP IN" I think I just may. the 7 hr drive to the store should help me clear my options when I get there ??? Will keep everyone updated here with their progress read more

Do not buy a camper from camping world and especially Thornburg Virginia. They do not answer you after post sale.... I cannot even get my RV delivered. They are full of excuses ..This is the worst RV camping store I ever dealt with and I own a campground. read more

I would NEVER purchase from Camping World again. Especially from a show. We were promised all kinds of things, like we could get a different refrigerator and they added $3K to our contract only to find out day of pickup that in no way could they do that but it was already part of our loan. It was refunded but is part of the monthly payments now. On first time using the camper we found the refrigerator door is broken, the kitchen blinds are broken and we had to go two different times to pick up, first they told us they didn't have the tools to remove our capture plate and then after talking to a manager they were just fine with taking it off and putting it on the new camper. And I saw the same guy who said they couldn't do come back out with the proper tools take it off. I feel like they were being lazy and just not good customer service. When it came to the tour of how everything worked the guy made me feel like we should've not even bought this camper and nothing worked the way it was supposed to. Also at the show buyer beware, they talk a good game but they don't clear anything with the real store. This experience was a complete nightmare and I'm so sorry we even bought this camper now. Unfortunately we are stuck with it until we can go to General RV and trade it in. We tried to cancel our sale the very next weekend but we were told it was already at the bank so we couldn't do it. There is a lot more to this story than just what I've said here but would take way too much space to outline so I will stop here and just say- don't buy from Camping World the experience is subpar to say the least. I feel totally conned. read more

The amount of bullshit... I cannot even explain it all here. Not fixing what the promised to in a signed note/contract. Sales person MICHELLE WILL LIE TO MAKE ANY DEAL. Delivered a broken trailer after spending 75 thousand dollars cash. And now they are holding up the title from thr DMV. They claim oh it will be there soon. Give it a few more weeks. ITS BEEN 10 MONTHS. Yeah, this place is a NO GO. ​ read more

This place is a joke avoid it all costs or it will cost you more in the end they have a retarded service department that cant do there jobs my rv was finally totaled out because my Insurance company got tired of dealing with them and they will break it and blame it on something else save yourselves the trouble and go somewhere else read more

I do not normally leave reviews, but after nearly a year and a half of dealing with extremely poor service and lack of communication, I feel compelled to share our experience with the Thornburg, VA location. In April 2024, we purchased a travel trailer from this dealership. Upon delivery, we noted a damaged trim piece that was missing a large chunk. The store manager assured us it would be covered under warranty and that we would be contacted within a month to bring the unit back in for repair. That follow-up never happened. Over the following months, we made multiple phone calls, only to be told that no one had information or that someone would return our call--which never occurred. On February 26, 2025, after getting nowhere by phone, we submitted an online customer service request. We were asked to send pictures and dimensions of the damaged part, which we did on March 8. I followed up on March 14 and was told the Thornburg dealership was handling it. After another week of silence, we called Thornburg again and received the same runaround. On May 17, I followed up yet again. On May 19, Amber Mackey responded--unprofessionally--claiming it was our fault for not sending the information to the service director. I responded with proof that the email, including the pictures and dimensions, had in fact been sent on March 8 and included all required information. There are a few key points I want to highlight: -Amber's dismissive tone and lack of accountability were unprofessional and unnecessary. -If the service director never received the email, it should not have taken two months--and multiple follow-ups from us--for someone to follow up. -Since purchasing the camper, every single contact has been initiated by us. We have never once received proactive communication or follow-up from the dealership. To make matters worse, we live two hours away from this dealership. When they finally received the replacement piece--more than a year and a half later--we were expected to make two round trips to drop off the camper, leave it for the repair, and return again to pick it up. Even while the camper was in their possession, we called to ensure the work was being completed. Multiple staff members claimed they either did not know the camper was there or had no information on the status of the repair. This level of disorganization and communication failure is simply unacceptable. We are incredibly dissatisfied with this entire experience. From the initial purchase to what should have been a simple warranty repair, the lack of professionalism, follow-through, and accountability at the Thornburg location has been consistent and frustrating. We would not recommend this dealership or service department to others based on how we've been treated. read more

Have dealt with two Camping World stores. Both were set up for high pressure sales. I felt like I was being taken advantage of. I recommend anyone interested in purchasing an RV that they go anywhere except Camping World. read more

We went to look at Motorhomes & you have to give personal info just to look at one! In the end it was a waste of time. They have a bunch of Thor products, which is a horrible company. To make matters worse their philosophy and terms, according to our Salesman," are that you must FIRST purchase the Motorhome, or travel trailer, then take it home, or travel with it, & YOU have to MAKE A LIST of all of the REPAIRS & CONCERNS you have with "Said RV's," what a crock of baloney, this is a TRAVESTY. So you take it on a trip and the generator doesn't work, or you can't get the water to turn on, etc... great vacation. So technically for any of your purchases you should take a certified technician, to inspect the MH, before you BUY IT, we would. read more

Price was O.K. The Add on service fees (including documentation) are applied to all sales at these corporate sites. HOWEVER, I would absolutely look around and if there is a private mom and pop shop, I would look - you may get a better price. The issue I had with Camping World, is we arrived to pick up (Paying cash for this) our 19 foot travel trailer. We got there at 11am and didn't get out of there until after 5PM. I was completely exhausted and for that reason, I probably will not go back under the same circumstances. I can't even tell you why it took so long. I think I'm more disturbed by that than anything. I will say that we purchased a nice 19ft Rockwood (Forest River) travel trailer. Ready to start our summer! read more

Worst of the worst dishonest shady worst customer experience literally I've ever had in my life if you want to be abused and ripped off, this is the place you want to deal with, Donny and daniel who are very dishonest and the receptionist who will abuse you and hang up in your ear forget about corporate they've insulated themselves so well as to not bear the brunt of any dissatisfaction absolutely disgraceful. read more

Camping World - Thornburg - In the middle of negotiations, they doubled the price scammers - RV Dealers Near Me - Thornburg, Virginia

Service is terrible. I have been trying for 7 months to have the stabilizer jacks fixed. I have heard the following excuses, each several times - "we can't identify the parts", "parts are on order", "wrong parts came in"," technician not available". I have an extended warranty that is useless - waste of money. Not sure if they can't or won't fix it. Or if they are just holding off until the warranty expires. If you buy one, you better know someone that can fix it. read more

RUN! One month later and we're still waiting on reimbursement of our deposit. We expressed interest and gave permission to run our credit for one trailer in particular. They ran our credit for a totally different trailer--without our permission. I wouldn't buy a stick of butter from them. Weeks ago, I spoke with Dustin. Initially, he made it seem like I was being dishonest about being charged for the deposit. Luckily, he'd investigated then called to apologize. He promised that our refund was being processed and would take days. That was weeks ago. Now, I can get him on the phone or a return call, for that matter. read more

Came just to check them out and ended up buying one. Husband was obsessed with getting one since our last long distance trip. Came in and met Tim Webb. He was very patient with us and answered All our questions and got us a great monthly price we could afford. They did all the financing in house and even who to call for the insurance . A++ to Tim. The guy really knows his stuff and how to GSD! read more

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Buyer beware. They will not be totally truthful with you. If buying used especially. The service department can not be trusted. read more

I don't think Gander is going to be in business long. Look up their history of reorganization and financial difficulties. Their new CEO made the decision to stop selling firearms because of the revenue tied up in inventory... Unfortunately that's pretty much what got people into the store. The 3 year Sam's discount card I bought to buy Gander guns and accessories is no longer functional after one year. Soon their warranty on RV's will follow. They can give you a 5 year RV warranty but what good is it if they are out of business. It doesn't seem like the CEO knew much about the business. We had a good run Gander. read more

Camping World - Thornburg - Gander will no longer be selling firearms and ammo. - RV Dealers Near Me - Thornburg, Virginia

We started our camper search at Camping World because they have a large selection of models. Upon arrival, we had to sign in and were put on a waiting list for the next available sales person. This did not take long, approximately 5 minutes or less. We met with Amber who was new to Camping World. Amber asked the typical sales questions you get when shopping for any large purchase these days such as monthly payment we were comfortable with. This is a tactic I just go along with even though I don't care about the monthly payment. I just want to know what my out the door price is. After looking at a few models that apparently management thinks they should show you, we settled on a model we really liked. We weren't ready to commit since we were new to the whole travel trailer market and wanted to do some research. They brought in a manager who went over the payments and total cost which was the listed price. We decided to do some additional research and went to McGeorges and General in Ashland to do some more looking. We came to the conclusion we wanted a used trailer as opposed to new and Camping World Thornburg had the one we wanted so we arranged to look at it. A 2021 Grand Design Imagine 2800BH. We met with Amber several times and we agreed on a price. Finance had left for the day so we filled out credit and went home. After some additional thought, we became unsure again of what to do even though we really wanted that camper or at least a used Grand Design Imagine 2800BH. We continued to work with Amber who was great throughout the process and eventually purchased the camper. When we went to finance we were brought all sorts of warranty options and purchased one. We ultimately decided to cancel it but that was a hassle, it required multiple phone calls that were not returned by finance and several store visits. Finally I advised I would wait until finance could see me. I wasn't leaving until I signed the paperwork to cancel the warranty contract. After 15 minutes or so I was able to do so. We'll see how well that goes. Hopefully that paperwork doesn't get lost in the process but I took photos of the paperwork as I handed it back. We'll see. Overall the process is like any car buying process. Amber, our salesperson was great though and we haven't had any issues so I can't comment on problems other than the extended warranty cancellation which was annoying. We were told to stay away from Camping World by many people who own RVs. At this point, my position on those statements is they are unfounded. I reserve the right to change that view. With that being said, where do you go to purchase a large ticket item and negotiate for the best price and not have a terrible experience? It's literally impossible unless you love doing it. I mean to say that our experience was great from a sales rep perspective but typical for buying a titled product. Products inside the store are overpriced in my opinion but that doesn't mean they actually are overpriced. I'm just not willing to pay the price on some items they carry. Some items were priced at a point I was willing to pay and I purchased them. It's a business and I'll continue to visit until I am given a reason not to do so. read more

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I had a great experience at Camping World all thanks to Devin! He is very knowledgeable, attentive, and didn't make us feel as though he was just pushing a sell. He was understanding of our budget and got us the most bang for our buck! We are so pleased with our camper, and even more so with our experience at Camping World. If you're looking for a camper, definitely check them out and ask for Devin! read more

If I could less than zero stars I would. The worst customer service I've ever experienced with any C.W. dealer. Upon delivery I would barely call it clean. Apparently the 5th wheel we bought was shipped to Thornburg from another dealer out of state and NO ONE realized that the keys were missing! Getting such a run around about the keys. Unbelievable. This is the worst run rv dealership I've ever encountered and will never do business with them again. RUN RUN RUN AWAY FROM HERE!! read more

I purchased an RV from these fraudsters on December 31,2024 and that was the costliest mistake I've ever made! They claim to do a thorough inspection, yet I've been stuck with over $1500.00 in costly repairs for something THEY should have caught and fixed. I understand buying used is risky, but shady business practices of not honoring legitimate repairs on something they sold is unethical. But, once I contacted the BBB and see they have an "F" rating, I now understand. I've already informed everyone I know about this place and steer them to more reputable places. I'm also going to be contacting several news organizations to let them know buyer beware. The bully tactics and outright lies about what you're really getting are serious. I know most states have "Lemon laws" to prevent car dealerships from doing this, and it needs to apply to RV's as well. ***DO NOT BUY FROM CAMPING WORLD*** read more

Do not buy here do not get your RV service here do not believe in anything they say the sales manager the service people corporate headquarters the most awful service you will ever receive/ not receive We tried to get basic service done after a month and a half with no call backs we tried to reach the service manager she did not respond we try corporate headquarters they did not help us out we tried the sales manager he decides not to call us back even the front desk receptionist did not try to help us this place is awful Be warned. They do not care at all about you. And the tv's they sale... Very poor quality. Thor. read more

If you are thinking about buying a RV from Camping World....DON'T!! Do NOT make the same mistake we made!! The only reason I even gave them a star is because you can't give negative stars or zero stars. In hindsight, we should have read reviews, there are SO many negative reviews! We should have also heeded the warnings of a former customer of Camping World, who told us NOT to buy from them because of the terrible service. In short, they sold us a LEMON!! This is our first time buying a RV, we didn't even think to look on the roof. It not like buying a house where there is a home inspector. We didn't know what to look for. All this to say, we found a hole in the roof. The AC is wonky, the electric jack went kaput! And their service is TERRIBLE! We waited, and waited, and waited....did I mention we waited? We waited for them to contact us about having a camera installed. Needless to say, they didn't contact us. We contacted them. read more

They did it. Again!!! We needed the right selection and set up to tow our favorite new on the road entertainment and camping world technicians. Just got right to work. Worked like a charm. They are fantastic. read more

Camping World - Thornburg - Amazing RV Sales and Service! - RV Dealers Near Me - Thornburg, Virginia

I had a great experience here. I am just in the market for an RV, wanting to look at some and do research for a a few months before I buy one. Devin Robinson was extremely helpful and knowledgable. He was willing to take the time to just talk and answer questions and show me some RVs without making me feel pressured to make a purchase. I will be coming back! read more

This place is a joke, once you buy they will lie about any service or warrenty issues you have. Bought new camper July 2023 and it been in the shop for 2 month now and still not fixed. Lied about submitting warrenty paperwork, there GM Lutz will not talk to me, corporate is just as bad. I spent alot of money on a new camper only to be lied to by Stacy and Emma. When you speak with them they can't even keep their lies straight. What a disappointment, If you really want to buy a camper read all reviews first. This is the worst customer service I have ever seen and this place should not be in business. I have contacted BBB and seeking legal advise. read more

Yo, this is a yelp review of our sales lady, Michelle Hyman. My girlfriend and I contacted Michelle about an RV we saw online we came up met with her. Very professional and knowledgeable salesperson. She answered all our questions and concerns as first time buyers. She knew her stuff when it came to RVs. I would definitely recommend Michelle when you go to camping world in Thornburg, Virginia read more

We took our RV to Camping World/Gander RV of Thornburg in February 2022 to replace a valve in the propane tank. We called pretty much every week to find out the status of our repair but we were always told that they would call us back. At one point, they blamed Winnebago warranty and they were holding things up, this was in April. We called Winnebago warranty and they confirmed that they would cover the repair and gave the go ahead for repair at the beginning of March. We called back and we were told that we would get a call back about our repair. So in May, we called again, and in June, and eventually we were told that their corporate offices were holding things up. Eventually, in September 2022, we called again and was told it was corporate holding things up. So I found corporate's number and called them and they called BS and said they would look into. A few days later, we finally got a call from Camping World/Gander RV of Thornburg saying they have finally ordered the part and will have the repair done. We finally picked up our RV on 25 October. We asked them what repairs they had done and how it went and the man was curt and rude and said to read teh paper. When we got home, we discovered that the cassette toilet was full, the grey water talk was full, the cushions were askew, there are unaccounted for miles on the RV, and the water tank has a massive leak. We think someone was either renting it out or using it themselves Do NOT go to this place. It was the worst experience we've ever had and now we have to find a new shop to do the repairs for us. I'll be calling Corporate again because this is a very serious issue. read more

I'm giving a very generous 2-star rating only because this dealer is only responsible for half of my headache. I purchased a Keystone RV Travel trailer and from the day I closed the deal and signed, it's been impossible to get information about aftermarket upgrades and replacement parts. Why promote aftermarket upgrades if neither the manufacturer nor the dealer has time to deal with the customer after the sales deal is closed. It's been a constant run around from the dealers parts dept, to Keystone RV Inc, to individual the product manufacturers/vendors - then back around again. These parties all have a script for consumers who call in search of information "Sorry we can't help, please contact your [dealer/RV Company/product support/etc., etc.]. The shoddy aftermarket support is just the tip of the iceberg.... there's not enough time in a day for a complete review of how awful this process has been. I will never again purchase an RV from any Camping World/ Gander RV nor will I purchase another Keystone RV!! read more

MY RV was hit while it was in a storage lot. It was towed to Camping World of Thornburg where it sat for almost 5 months. Not once did they call me with an update on my RV. I would call periodically and they were very rude on the phone. When I was told that my RV was ready, I arrived early that morning and it was undrivable and the repairs were not done correctly and no one checked to see if the work was complete. I waited 4 hours and they were unable to make the repairs so had to drive the 2 hours home without my RV. I still don't know when it will be fixed. Each person I talk to refuse to accept any responsibility. My RV is not safe to drive and the repairs should have been easy. They don't check their work and they don't appear to care about the safety of their RV service. This place is UNSAFE. DO NOT TAKE YOUR RV HERE. read more

This amplifies the review from Sonia M. I actually purchased this RV for Sonia. We were told that although they wouldn't necessarily fix anything found wrong, they would check every system and let us know if anything was amiss. They even put a Virginia safety Inspection sticker on this RV. The side marker lights didn't/don't work, the oven doesn't work and the shower drain wasn't even hooked up to the grey water tank and leaked directly on top of the grey water tank. After contacting a mobile RV repair team, they also found the grey water tank was completely full of rotting food particles!! I realize that buying "used" and "as is" is tricky, but I actually believed they would check. Once we found out about the running lights, I talked to customer relations at Camping World and she said to send her a copy of the estimate and they would see what could be done. Well after two calls and almost a month of waiting, I got a response that stated since I didn't buy any of the offered warranties, they would pay nothing for the repairs. The bill was around $1500.00!! My question is how did they check anything and then put a one year safety inspection sticker on this unit when it had so many issues. Of course now knowing the have an "F" rating by the BBB for both the Thornburg and Manassas locations, I STRONGLY recommend you look elsewhere to purchase an RV. read more

I would give 0 stars if possible. I called ahead and worked with Christoper to make sure of the pricing and stock # of the RV we were planning to purchase. We got pricing checked with the manager as well and appointment scheduled and even double checked the vehicle and they confirmed it was the one we were looking at. After driving 2 hours to camping world, we looked at the vehicle and after 2 more hours of viewing, we had our credit ran and started signing as they came to tell us that it was all wrong and they mixed up the vehicle and pricing went up an absurd amount. read more

Devin is an absolute gem! He was very nice and knowledgeable, answering any and all questions we had. He worked very diligently to create a smooth buying process for my family and not once did we feel like we were being pressured into making a purchase. If you're in the area and in the market for a camper, definitely check out Camping World and see Devin, he's an amazing asset and will see to it that you leave happy. read more

Eric was friendly and knowledgeable. HE went above and beyond to assist me and my family find the perfect camper. Am happy with our purchase and look forward to upgrading in the next couple years! Thanks Eric!!! Camping World employees have always greeted me with a big smile and made me feel welcome. Very excited to go explore the US. read more

I've had the fortunate experience , of dealing with Devin Robinson, at Camping World, in Thornburg Virginia for the purchase of my Jayco Jayflight camper.....Not only did I get ,a fantastic discount, off the retail price,Devin,methodically showed me,all the ins/ and outs,of the overall,use and functioning,of our camper....At first,I thought this is so much to remember,but Devin has this,ability,to deceminate information,in a straight forward logical way,so that I genuinely feel handling operating, and maintaining our new camper will be easy......And..... I'm totally Relaxed with it........Thanks again Devin for your expertise, and customer is King mentality ....Your a 10!!!!! read more

On 11Apr2024 I took a 2021 Coachmen Freedom Express 292BHDS trailer to the Camping World Thornburg Service center to repair a leak in the front window on the fiberglass shell. Water would come from the top of the glass and fill the well on the inside of the glass. I took the camper in for a diagnostics and the tech took the trailer for an hour. The front desk lady comes out and tells me they couldn't find a leak. However, she said the tech, without telling her, went ahead and did a messy sealant job on the inside of the window. I certainly wouldn't have authorized sealant on the inside of the window as that will do little from keeping external water out. After I complained their answer was let us keep it for a "couple days" and if it gets rained on we may be able to find the leak. I offered to get a hose and show them the leak but they said that wasn't possible because the only hose is inside the shop. I surmise they don't want to get a lot of water on the shop floor so they don't liberally spray to find the leak. Which also explains their method of letting it get rained on. After seeing the terrible job of the unwarranted caulking job, the complete lack of knowledge with camper repair, I am hesitant to let them touch the trailer again. I took the trailer home and sure enough the water is still leaking in after the first rain a couple hours later. Now the water is mixed in with the terrible caulking job and will have to be removed prior to actually fixing the issue. I paid over $98.00 for a diagnostic fee and left with more work to do to actually fix the issue. If you are considering bringing in your RV or buying from Thornburg I would certainly reconsider. They appear to be a mess and I wouldn't trust their "techs" to fix anything if this is indicative of the level of service they provide. read more

STAY FAR FAR AWAY from this business!! I would give it 0 stars if I could!!! DO NOT BUY A camper at Camping World in Thornburg, VA!!!! 3 weeks ago we purchased a camper and we have yet to receive it. They had very little communication after purchase, act as they know nothing and will "get you the answer" and/or don't answer or return phone calls! Within 36 hours of our purchase, they cashed our $3,500 down-payment and we have no camper or anything in our possession to date. They were going to deliver our camper 4 days after purchase because they said they needed to full detail and final inspection of the camper we bought. We had a trip booked and planned to leave the day after it was due to be delivered. We had to cancel the trip because we never got the camper! 12 hours before delivery, we received a phone call saying the camper wasn't going to be delivered because the part didn't come in...what part?!?! We were never told it needed a thing. I am grateful they were replacing the part, but some communication would have been appropriate rather than a phone call 12 hours prior to delivery saying it wasn't ready. 2 days before delivery I had received a text saying, we were on schedule for delivery - not a word about anything needing to be fixed!!! This was just the start of the issues. The GM Gavin is a joke - he continually ignores phone calls, won't return calls and tells his associates to tell people he is "unavailable". I sat on hold for nearly 40 minutes and told them I was not hanging up until he was available. He would be out of a job if he worked for me! I have years in customer service and this is by far one of the worst experiences I have had. This Camper World is a factory to move campers as quickly as possible and scam people to make $$ and don't care anything about their customers!!! I have filed a complaint with the cooperate office, assigned a "case number to our issues" and seemed helpful at first, was willing to give us a few things for all of our issues, but i still have not received anything. The supposed "part' we are waiting, we were told would be "delivered last week" to "in transit Saturday" and we are still waiting on delivery 15 days after they said it was supposedly ordered!!! We are approaching 3 weeks since we made the purchase but have no sight of when we may actually get this camper, if at all. And we are now having to cancel our 2nd planned camping trip that was scheduled for next week. We are hoping to get out of this deal and find an RV dealer that sells quality RV's and cares for it's customers. DON'T EVEN LOOK AT Campubg World's inventory, I promise I am saving you thousands of $$$ and aggravation!! read more

So, the wife and I just purchased a gently used 2019 5th wheel here at Gander RV 2 weeks ago. Our trade in had some unknown to us issues and the deal was looking shaky, but the manager decided it made sense to treat the customer right and resume the deal on the original figures. The F&I team was fantastic to work with and I would like to give a shout out to Sherry Archie for working this deal remotely and to Scott Bryner for being so cool and entertaining us while all went to heck. We arrived at the dealer at 10 am and did not leave until 1630. I know, that seems a bit much but anything that could go wrong, did and usually does for us. The internet would not cooperate so bank coms were done via phone like the old days. The team was fantastic to deal with and I will buy from them again anytime. Scott you should do stand up comedy. read more

Camping World - Thornburg - RV Dealers Near Me - Thornburg, Virginia