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Camping World - Syracuse

1.6 (77 reviews)
Open 9:00 am - 7:00 pm
Updated 1 month ago

Services - Camping World - Syracuse

RV repair

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Tim P.

Update 3-28-24 After receiving our camper back AGAIN after them having it all winter to replace the rear wall and a bunch of other various things that were supposed to be addressed 4 times ago. I finally get the sun to hit the rear of the camper just rite and surprise surprise they just tried covering up the patch holes again on the rear wall. STAY AWAY from these people!!! Clever on them making sure the check over is always in poor lighting And them posting to reach out to corporate directly is a joke. Worked with 2 people from there and you would receive better help from a dog ---‐--------- Purchased a new keystone cougar through the syracuse store back in February and just now getting it from service 2 months later which I get that everything can be delayed from the distributors and that there was a good 20 things wrong with the unit however after finally taking delivery of it disappointed would be an understatement. Especially after I call weeks prior to receiving it to double check that a good amount of things were not on the work order and was told after double checking that it was all set, whats the point of a walk through if your only going to fix 1/3 of the issues no less all covered under warranty. Now after countless phone calls to the service manager with no response I'm stuck with a lemon and a Shi* service department along with a sales lady that doesn't have a care in the world. Stay clear of this place and keystone, this is our 6th camper and both experiences have been the WORSE! Update: Day 2 of looking the camper over and being outside with the sun finally being out I noticed the ladder was swapped since all 24 old screw holes are visible and a botched paint job in the rear. Where the re attached it to the roof they left the membrane bubbled up and did a poor caulk job. Now it all makes sense why they brought it inside with poor lighting Again STAY away from this place Update 6/23: Still only 25 percent if the things have been addressed even with it being in the shop close to 3 months. Found out through another camping world that the damage that was done to the rear was covered up by the syracuse store. Even with all the calls we make to get things resolved we only get a call back half the time. We even said we would still work with camping world on getting into a different unit and was told from Mat the manager that we would have to take a $20k to get out of it. Not sure why we have to suffer for a junk camper they knew about and sold without disclosing the issues

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6 years ago

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8 years ago

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Ask the Community - Camping World - Syracuse

Review Highlights - Camping World - Syracuse

We couldn't find anywhere to dump on our route between Rochester and here.

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Today one of the employees named Chris went above and beyond running out to my car to get me. My…read moreboyfriend saw a button shirt he liked in our new store so I looked it up on the app for a possible Christmas present. The shirt retails for 65.00 and I never pay retail price. On the app some of the colors had gotten clearanced and the color he liked in the store was one of those marked down online to 19.47. The cashier looked at the app and scanned the item which was still coming up full price in the store. The cashier asked if I wanted him to ask a manager I said sure can't hurt. The employee said cause it was a clearance item it couldn't be price matched. I said ok well I'm not paying full price for the shirt I don't need it that bad so I headed to my car. That's when Chris came all the way to the parking lot to tell me they would absolutely match the price and there had been some confusion. He said they wanted to make sure I got what I wanted. Thank you to Chris and Kamir the cashier for all your help today.

Just came out of there. Left $50 in sales near register. Walked in mall side entrance with…read moreGrandson. Got a cart for him. We looked at excersise items then walked down to far end of store. Played with basketballs, footballs and baseballs. I looked at some apparel. When I got back to mall entrance cashier, SAME CUSTOMER was at register, still talking to cashier. I waited 5 minutes, mean time, 5 EMPLOYEES STOOD AROUND HER OR WITHIN 20 feet of me while I waited. DONE! Long time shoppers will not return to here or Vestal...Go to Target, Walmart or other smaller excersise stores I have visited. Manager should be embarrassed and reprimanded...Customer service is what is going to keep your stores afloat and not go way of other large merchandisers...Good Bye!!

Ithaca Outdoor Store

Ithaca Outdoor Store

(50 reviews)

$$

There was wayyy too much stuff for the space and it ended up feeling very claustrophobic in here…read moreand unorganized. I was stepping over stuff on the floor and brushing against hanging clothes. A lot of the clothes were also in bags, and I'm not sure how people would know what they're looking at without fully unwrapping them which seemed impossible in the space. It ended up feeling really junky and I got out of here as soon as possible. It would work for them if they cleaned up a ton, displayed their clothes differently, and put away about half of the stuff out.

If I could give this less than 1 star....went in browsing and at first was greeted by owner. My son…read morefound a north face zip that he liked and wanted to try on. Owner pointed out it was a women's item (which at first as being helpful) and when we asked if there was a mens version and he said no and then a bizarre interaction ensued. Basically the owner got AGGRESIVE insisting that MEN don't buy WOMENS clothes (um, what) also it's a black zip up so...zip it. His ridicule of my 16 year old escalated and as we decided to leave and not give any $$$ to this man (who started out cranky but legit is mentally unwell and possibly dangerous), he started approaching us to the point that I put myself between him and my daughter. We felt threatened and unsafe and needless to say wouldn't return if our lives depended on it. How this biz is still open is an utter shock. Clearly Ithaca isn't the community I thought it was to allow this place to stick around.

Camping World - Syracuse - rv_dealers - Updated May 2026

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