Stopped for a mid-trip repair that turned out to be tricky and involved my airstream dealership in MI. Our technician, Lyn, went above and beyond to get the repair done. He simply kept working, working thru the repair until success was achieved . And he was supported by a very able team. The Burdicks treat their employees really well, serving complimentary breakfast and lunch once a week. Lyn told us he got his first raise 3 months after he started! The Burdick's customer service is what every business should strive for - friendly, professional, knowledgeable and caring. They care about their customers and employees. This place overflows with pride in their service. read more

Had two slide systems replaced. Made the arrangements by phone 7 months ago. They were very good about following up, making sure the parts were there and getting me in. Slight snafu on one part, not their fault. Overnighted it and had the install done just a couple hours after they said they would. Angelo in service was great to work with as was everyone else. read more

We had a great experience in purchasing our new Vienna from Joe Hill. We have looked at units in Florida - Big stores - High pressure down there . Returned North this spring . Stopped at Burdicks - Found the rv we wantted. Real easy dealing with Joe. No high pressure sale pitch . No add ones etc . After a few weeks - Called Joe coconcerning small issues - he got Jess - Service Tech answered all my questions and later stopped in dealership with RV for a few more question ( All items were user errors ) We are very happy with the sale and the service support. Glad we bought he in New York. read more

I had dually air valves extentions installed at Burdick's.The installation was neat & clean,after a week I noticed two tires loosing air,went to Burdick's service desk and they sent a serviceman to tighten the extentions.No air loss since then all the way to Florida and towing a car.I felt the service was personal and professional. read more

What a great experience my family and I had with Burdick's! We met Joe Hill, and most of the Burdick's RV family at the Syracuse dealers RV show at the state fairgrounds! Joe, Tom and some funny man with red converse were extremely friendly. After a long day of looking at RV's, we finally found our new rig! Joe helped us right away and made the trading of our pop up and buying of the new trailer super easy! We received a fair offer on the pop up and got show pricing for the trailer so we felt great about deal! Being that we are were from Rochester, Joe set us up with a time that worked well for us to pick up the trailer. Upon arrival, Joe greeted us with a friendly hello and introduced us to Tod, one of the service guys to give us an orientation. He was very thorough and willing to answer all of our questions as they came up. I did quite a bit of research but had plenty of questions we went along. He took the time to answer all of them and offered to us a number of times to call back if we had more. On closing, Joe had me sign a few papers. Gave me the keys and expressed well wishes. Tom walked us out, gave us a few directions home, warned us of maintaining a safe speed for tire ratings and also wished us well! A 5 star company, with 6 star people! read more

Burdick's RV Center - Sweet rig. Distribution hitch set up was perfect! - RV Dealers Near Me - Cicero, New York

Very good customer service. They answer all your questions and go an extra mile. It's tough to find a service department like that

DO NOT buy a vehicle from these people!!!! The salesman and I sat down, I gave him cash and check, signed all the paperwork, he gave me the keys, and he was LITERALLY in his car and off the parking lot before me! I've had multiple issues with the rv starting on day one. Took it back on day 2 and was told by Joe Hill, the salesman, that he could not go in my rv because it was against the law and he could be fined $10,000. Has anyone ever heard of such bull shit?! So, on top of all the problems, I've called them twice and never gotten a call back. Then they had the nerve to send a postcard telling me I owed them $37 for something they forgot to charge me for and that when I paid them they would send my registration to me. Still waiting to see if they are going to send the registration. I'm not giving them another penny! I would not begiving them 1 star, but you can't post with negative stars. read more

Our first encounter with Burdick's was on a Saturday and they closed at 5:30 pm. We entered the establishment and were immediately told "we are about to close" when it was only 4:15-4:30 pm. The next encounter we found a camper at the Fair grounds that Burdicks was selling. We contacted the store and a Joe Hill answered. He told us that the camper we had looked at was still available and ran our credit. He called and told us that we needed to apply at Empower Federal Credit union due to our credit scores being low. Which was completely understandable because we just moved to the area and just bought a home! Well that FCU was closed and we waited till the following day to deal with the manager. So we were approved. Whenever Burdicks sent the documents the documents had the incorrect stock number on it. They had failed to tell us that, that specific camper had been sold. Thankfully they found one just like it but it still would've been nice to know that we were not getting the camper we saw considering we live 80 miles from the store. We wanted to make sure we knew exactly what we were getting before spending $30,000! So we finally find the camper we want and square everything away financially and with our insurance. I get a message from Joe Hill today stating they had wrecked our camper. I have attached photos. So we put $500 down, we're paying $30K for a camper and they wanted us to leave with a wrecked camper and come back to get it fixed?? We live far, and our insurance would NOT of been ok with us leaving with a huge scrape on the side and damage to the gas cap. This entire experience seemed careless and we will be taking our business else where. Many times I spoke with them asking about storing options for the camper and explained we were looking for storage because we were going to be needing it for a family trip during Thanksgiving and he explained that "Burdicks isn't a come and go kind of business" was just extremely rude. They offer a military discount, a "true" as they said military discount. Which was great but it is definitely not worth the carelessness. These purchases aren't just dirt bikes at a garage sale. If you're spending $30K on something you deserve to be treated with respect and have care and professionalism taken with your camper. read more

See all

When you purchase an RV you need to have a service place you can trust. My motor coach has had more than its share of problems and the service staff has gone out of their way to help solve the issues. More importantly when I have needed a favor to get things done quickly to save vacation plans they have managed to help me out. I recommend them for your RV service needs. read more

Burdick stocks good RVs, but once the sale is done, you are on your own. 100% I would recommend shopping elsewhere. Most new RVs can be purchased at any dealer licensed to sell them, and the prices here are average, so here is the breakdown of my experience that is unique to the dealership: PROS: Great walk through teaching first time RVers how to use their RV CONS: This dealership will not handle outside financing, but they will tell you they have everything under control in order to make the sale. They will misfile your title, so it doesn't include the lien from outside financing, and leave you to pick up the pieces. In our case, our financing was a collateral loan, so we brought a check from our credit union, along with a statement to have our credit union listed as the lien holder, and the information needed to file it. We showed the salesperson everything, explaining how our whole loan relied on this being filed correctly. He made copies and told us not to worry. We were told they did this all the time, and the office would take care of it... this is not what happened. After a few weeks we received our title, which had been filed incorrectly. We began calling. In the 10 times we had called in the three months since we received our incorrect title, the title clerk was in the office once. She said she'd get back to us, we missed her call and tried to return it... only to find she wasn't there. We spoke to the sales manager and office staff, all of whom referred us to the mythical title clerk, who rarely worked in the office. NO PERSON IN THIS OFFICE TOOK ANY RESPONSIBILITY FOR FIXING THEIR ERROR. When my husband called, they blamed it on our credit union, a national credit union covering most of the military and their families throughout all of the US and around the world. When I called the sales manager just spoke over me shouting "Ma'am" and repeating himself slowly whenever I tried to speak, until I finally started laughing. He was stating I could only talk to the title person, but that wasn't solving the issue. We followed every instruction our credit union had given us and every instruction Burdick had given us, and we were days away from our loan payment doubling, because Burdick would not fix what they had done wrong. Long story short: their reply was, "that's your problem, not ours." read more

I purchase a 32' Coachman RV in 2012 and Burdick's service has been priced very reasonable. If you have any problem, just ask someone in there services department. They always have a solutions and provide very accurate price quoting for repair. Possible trade in or upgrade values for you RV is good compared to other dealers. Paul Z read more

Poor customer service. Joe how treated us like we didn't know what we were talking about. We have been researching motorhomes for over a year and were very serious about buying. He showed us two options and said "we were obviously in the beginning stages." We were with him for 10 minutes so basically he didn't feel like we were going to buy so he wasn't worth his time. Later that day, we purchased one at Myers RV. read more

I tried to purchase a RV here recently, but unfortunately, the unit had a vibration which turned out to be defective tires, which was later fixed. But that took some time to reconcile with the manufacturer so I declined to accept the unit. Tom from Burdick understood my concerns and returned my deposit with a smile. I ended up purchasing a different unit somewhere else. These guys are first rate and treated me very well. Even when a problem prevented the sale, they handled it in favor of the customer AND the solved the problem with the unit so it didn't just get passed onto the next guy. I'd recommend this business to anyone looking to work with a company with integrity and high customer service standards. If I am in the market to upgrade in the future I will start by looking here. read more

My husband and I purchased a Class B Coachmen CrossFit van in January of 2019. I waited on writing a review until I could base it on our full experience with the dealership, ie., sales, service in the past year, etc. When we stopped by the dealership we were met by Tom Lovell who invited us to take our time and look around and come to him with any questions, etc. No pressure at all which was refreshing and greatly appreciated. We ultimately purchased the CrossFit. Tom spent a lot of time working with us through the details making the purchase quick and painless. He is honestly one of the best salespersons we have ever worked with. When we took delivery of the van we were given a thorough walk through by a member of their staff which included instructions on how the different systems operated, etc. In the past year we have had to have the RV serviced due to recalls and tech bulletins from Forest River. The Service Department is excellent. Angelo and Chris always return calls and answer questions. Most importantly, our RV is repaired and returned to us quickly enabling us to get back on the road to enjoy our RV and seeing the beautiful country we live in. We belong to an RV blog where individuals continually express the problems they experience with their dealerships after the purchase of their RV. When asked if there are any decent dealerships out there, Burdick's RV Center's name is always brought up. If we were to ever purchase another RV, it would be from Burdick RV. Happy travels! read more