Bought a brand new Mazda 3 here in 2014, and nearly 200,000 miles later it is still driving…read morebeautifully. The key is to service it regularly, unlike many people who put it off or don't know about common things like rotating tires or changing air filters. I've always been treated well and fairly with the work they've done. My only complaint is that they are booking appointments about 4 weeks out these days. So, make sure you make your appointment a month before you need it. You can do this online.

DO NOT BUY A CAR FROM RAMANO MAZDA - Especially if it's not a Mazda!…read more I bought a used car from Ramano Mazda back in March and it has been one of the worst experiences I've ever had. Just three days after purchasing the vehicle, the check engine light came on. I immediately notified the dealership, and instead of actually addressing the issue, they simply turned the light off. Unsurprisingly, it came back on just 10 or less days later. After getting the code read elsewhere, I was informed it was a completely different issue than what they claimed. That's when the real runaround began. Because the vehicle is a Volkswagen, Ramano Mazda said they couldn't service it and I had to wait for an appointment with their sister dealership, Ramano Volkswagen - which was booked out three weeks. During that time, no loaner was provided because Mazda said it was Volkswagen's responsibility and vice versa. No one wanted to take accountability. After WEEKS of back and forth, it turned out the engine gasket cap needed to be replaced - a repair costing nearly $5,000. Luckily they agreed to cover it, because this was something that clearly should have been caught BEFORE selling the car. But the nightmare didn't stop there. The car was STILL driving weird. When I brought it back, I was told it needed another $1,500+ worth of work - which they refused to cover. This included brake pads/rotors below 3mm, worn ball joints, loose control arm bushings, tire rotation, and recommendations for replacements. NONE of this information was disclosed and when asked they said they "missed and it slipped through the cracks." How this car supposedly passed inspection is beyond me. Either they overlooked major issues and lied on the inspection which is a lawsuit in itself or just didn't care. As a young black woman, I felt completely taken advantage of. No one took me seriously or helped me until I brought my step father and boyfriend into the conversation and they demanded resolutions. The level of disrespect, lack of transparency, and complete disregard for customer care is disgusting. I do not recommend buying from Ramano Mazda, especially if the car is not a Mazda. Once they get your money, they're done with you. Save yourself the stress and go somewhere else where they actually stand behind the vehicles they sell.

Went in for an oil filter. Service mgr was proactive in looking up the part number, friendly and…read moreensured i got what i needed. Overall pleasurable experience.

Great service. They are ordering a special part for me from Germany for the Merc. It's 2/3rds of…read morethe price Mercedes in Syracuse who have the part in stock. I have a slight feeling that they're a bit of a rip off merchant. So I'll order my parts from here and fit them myself. Save a fortune.

We worked with Erlander to buy a car and he was excellent. Prices were fair and there was constant…read more(useful) communication throughout the whole process. Every step of the way I felt confident in my decision. Truly above and beyond other dealerships I looked at to buy a car. I can't believe I put up with such sub-par service before. We live too far away to get regular service from them, but definitely would if we were nearby. Highly recommended!

Where should i start, my most recent visit was to get some damage fixed on my leased forester some…read moredamage in the front, so they fixed everything but never filled up my whipper fluid container left it empty when it was one of the things that broke.

Good service, solid quality, and strong value. Five stars provided really great service.read more

I can tell you from experience you don't wanna take your vehicle to this body shop…read more The staff there they lie to you they never contact you when something's wrong or they gotta order another part. They lie and said they fix something that they haven't even touched. And I have the fax when they turn my vehicle back over to me, they told me my windshield reservoir Was replaced. I took it to the dealership because I didn't believe them where I bought my car and they said those was the original parts so stay away. If you know what's best for you don't ever ever ever never go to Chuck Taylor body shop. The father and son are liars and schemersstay away.

Had a very bad experience there with a transmission issue a few years ago…read more They said they did some work and charged me over 450 dollars and never fixed the issue and would not refund my money! My transmission ended up going less than a few wks after! I would never recommend Stevensons!!!!

I hit a pothole and had to replace that tire. The other ones were worn so replaced all four. They…read morewere helpful and friendly. I ordered through tire rack and tires were sent there. Things went well until I drove away. I think there are new scratches on my rims but I can't prove that so I will give them the benefit of the doubt. I should have photographed all four wheels prior to the work. The biggest problem was that the tires were not inflated properly. I got warnings right away that three of the four tires had low pressure. To me this is a very basic requirement when replacing tires. All 4 should be inflated to the proper pressure. I feel like this is a very basic service that they neglected to do.

I did a lot of business with them I sold parts to them and Jill and Larry were AWESOME to work with…read moreand they were a loyal customer. I've known Larry for many years he's a great guy. I have also been to there shop and they treated me very well. It's a well organized business and it's very neat. I would totally recommend them 100% Great people and great business. Bob P. Wolcott,NY

I always go here because I've never felt scammed. They do not speak condescendingly when explaining…read morewhat needs to be done.

Outstanding experience. Had two tires blow out on Rte 81. From the wrecker to Cindy in the office…read morethey were a pleasure to deal with under a stressful situation. Ordered two tires waited a short time and my car was ready. While there I noticed how they treated their other customers that day. They were kind, professional and caring. A place you trust and want to go back too because they have YOUR interest in mind!! If I lived in the area I would give them all my business. If you live in the Tully area there is no choice or decision to make. Just go to Walburger's!!

Outstanding, courteous service with expert mechanics and caring management. Have been with them…read moremany years and will continue with positive attitude

Last week my family was headed on vacation and my car broke down exactly halfway through our 6 hour…read moredrive. Not being able to make it to our destination or home, I began calling every mechanic in the area explaining my emergency. Every single mechanic was either closed, or said they couldn't get me in for at least 3 days except for one...this Pep Boys. The service manager, Cody, and the rest of his team were beyond hospitable and really went out of their way to make sure that my car was repaired quickly and efficiently. They helped us out when nobody else in the area would and I cannot recommend their service enough. They truly saved the entire vacation. Thank you!

This location has consistently lied about their availability of services for more than a year now…read more They just turned away an easy service even though they had no customers in their parking lot or waiting room, claiming to be booked solid and unable to take a walk in. There was NO ONE THERE. This is after lying about access to state inspections on weekends and other more complex services being unavailable. They have lost a customer. DON'T WASTE YOUR TIME.