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Camping World - Buford

1.8 (93 reviews)
Closed 11:00 am - 5:00 pm
Updated 2 months ago

Services - Camping World - Buford

RV repair

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When this business was RV World of Georgia, our camper experienced great service, competent repairs, and reasonable prices for our annual winter checkup. The business became Gander, but kept the same personnel and policies, so we still got great service. This year, our 8th year for an annual checkup, the company is now Camping World. We brought it in, requesting a check of roof, slide, and systems. In the end, it took 4 trips and 4 weeks to get the camper back. In this time, they broke our front power jack, and replaced it with one off the shelf, which our service manager said they keep in stock because it happens so often. The replacement jack is of poorer quality than the one we put on ourselves. We asked how this happened, and were told they dropped the camper off the ball, which "happens all the time." In 8 years of camping in our trailer and having repairs done, we have never seen a camper dropped off the ball. Inspection found that new slide edging was needed. Extra screws were put in on the bottom, even though that was not in the repair instructions. This scratched the floor; the service manager implied that it might have been our fault the floor was scratched. When the repair person admitted extra screws were used, Camping World removed the screws and repaired the floor at their own cost. On trip #3 to pick up the camper, requested caulking had not been completed, but they charged us for it. On trip #4, when we finally got the camper home, we noticed that our custom epoxy-top table was cracked in two places. It is hard to crack epoxy, we have no idea how they managed that, and they didn't tell us about it. The back door no longer closes properly, and the water tank is leaking, both of which were fine before service. The one thing done right was the roof; it is clean and well-sealed. In short, more things are wrong with the camper than before we brought it to Camping World, and after 8 years they have lost our business.

Trim pieces constantly fall off
John G.

Can we leave negative stars??!! This location particularly is the worst service location of any I've ever dealt with! Everybody was very helpful and on top of returning calls during the purchase process while I was looking to buy a 200+ thousand dollar class a motorhome. Once we finished the purchase, they Quickly went to not caring about my satisfaction or concerns. We have had numerous problems with our coach and each time we have brought it in for service, it has either come back not fixed or in actually worse condition than when it was dropped off. I would not refer my worst enemy to them for service or sales, I have made multiple attempts to speak with management, but none of them really care to address the issue. My next plan of action is to help spread the word to prevent others from having to deal with the same issues I have.

A all caps email.. with no other information to my warranty company.

I was simply trying to get Information from the financial team. Long story short I was trying to figure out how to cancel my warranties. I was told the first time it is a very long process so call another day.. which is fine. I call another camping world in Augusta and was told the process was not long at all. I finally got the "long paper work" and it was only two pages! Afterwards I sent it back to the finance I asked a few more questions. "What do I have to do now ? " - response ( it's just a waiting game ) "Okay that's is fine , I just wanted to make sure my address is updated " And this is where I got rubbed the wrong way. Get this email back, which only provide attitude and no information that could help me. I had to call back up there to get the information from this person. Bottom line is don't ever send a email like this to your customers. If you don't have the decency to type a professional email and provide information that will lead to the answer, leave. You are working with people who owe over 20K !

Al G.

And that automated robo response here on negative Yelp reviews is also a scam! Email them and then call but no one calls you back. They don't give a about their customers but want to trick potential victims to believe that they too won't get scammed. AVOID THIS PLACE! Consider Yourself WARNED!

Our Keystone sleeps very good.
Rob B.

Gander had the best selection of RV's and Brandon helped us find the right fifth wheel but it was sold just before we got a chance to drive down to see it so he was able to have the same model brought in within a few days. We love it. It had a few manufacturers defects and they got it in the shop quickly to address those cosmetic issues.

Bought this great utility trailer! Fast & easy process. I was so happy to find what I wanted/needed at a fair price.

This is where they are putting the screws to us.

Buyer Beware My husband and I decided to purchase a new fifth wheel. Even though, we had been warned by other people we know , to never use Camping World because of the way they treat their customers, we visited their Buford GA location formerly know as Gander RV. Their sales staff were very eager to help us find a camper but, it all went down hill from there. We picked (what we were told by our salesman) the best brand they carry a 2022 Cedar Creek 345ik (Forest River) with the full automotive paint finish. Before you go through financing, you pay$995 for their experts to do a walk thru/ orientation of the unit with you. They started on the outside of the unit then once done there, we went on the inside. We notice AC was on but it wasn't cooling in the camper. When we asked their expert about this he said "it was just plugged in and needed more time to cool off but that the air would blow us out of there." Based on this comment to us we proceeded to finance where they were more that happy to sell us this camper. We were extremely excited about our new camper. About 2 days later we came to pick up the camper. We took the camper to our camp spot. Once there, we started the hook up process, and of course we noticed camper was warm but the doors had been opened. The next day it was 78 degrees outside so we turned our thermostats to 68 degrees and left the camper for several hours. Once back to camper the thermostats were reading 79 degrees. So we knew, at this point, the AC was not working and we were misled and lied to by Camping World formerly Gander RV. We called them that Monday to discuss the problem and the service writer told us to bring it back in immediately so we did. It has been there for over 30 days now. The Service Manager has been trying to convince us that it not reaching the set temp is completely normal. (Per the owners manual these units are designed to cool 20 degrees below the ambient air.) it was only 79 degrees outside and the camper thermostat was set to 68 degrees and was reading 74 and never dropped below this while we were meeting in the camper. The technician that was working on it said for us to really be happy we need to put an air dump system in the camper. So totally modify the camper and void our warranty. We went there on 2 occasions and they said it was working but once we were in the camper the the thermostats were never at the set temperature. (I have pictures to prove this) We had to reached out to the former GM with never a call back and now there's a new GM so we went for a meeting and we're told there might be a fix for the AC issue ( we were the ones to reach out to Forest River and I got their rep to call into the dealership with some possible fixes) so we gave them more time but no fix still. We have been told by the service manager and the GM that the units were not working and in a failed state. At this point, we wanted them to take the unit back, and we would pick out an another brand camper. We sent the new GM the stock number of the new camper. Last night, I received the numbers on the new camper, here they are as follows... we paid $98,500 for our current brand new camper we had for 4 days, They offered us $60,000 for it approximately $38,500 less than what we paid for it.(see pictures) This company is in it for ripping people off. They do NOT stand behind their customers or their products. They already made money off the first deal where they had misled and lied to us and wanted to make additional money on the second deal. We have requested a meeting with the regional manager at this time. I will update this review as we go.

Top Salesman in my book Mathew Blitch

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3 months ago

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1 year ago

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1 year ago

Amazing company! So pleased with the staff! They really went above and beyond for me and my family!

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Comments like yours make my day. Thank you, Ronny!

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10 months ago

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3 years ago

This salesman Casey was the best for information and knowing about the inventory I highly recommend him to help you on you buy!

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Review Highlights - Camping World - Buford

We also received excellent orientation to our camper as well as showroom discussion by a women who suggested things we should get and explained why.

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Camping World - Buford - rv_dealers - Updated May 2026

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