Jesus R. was the BEST salesperson. He really listened and found the right travel trailer for our family after much searching. Misty is a technical guru. TJ in finance was awesome. A great experience purchasing our travel trailer. read more

I'd like to give a very grateful shoutout to Camping World in Bartow, Florida. We purchased our RV nearly a year ago at another location. Overall, that was a good experience, but we have noted several things needing repair or replacing. There was a persistent leak at the top of the slide and we were never happy with our stock Norcold absorption refrigerator. It was small, somewhat loud, and didn't keep consistently cold in the refrigerator area - top versus bottom temps were off by 10º sometimes, and once outdoor temps hit the 80s, milk wouldn't keep. So, we drove from Sebring to Bartow and met an incredible team of people at Camping World of Bartow. Preston took time to confirm and bring in a compressor-driven refrigerator from outside storage. Todd did the installation and took care of the leak and several other items for us. (As the service staff said, who else has his degree of know-how? - though not to imply that other techs aren't good at what they do) And Julia was a fantastic service rep. We are incredibly pleased with the new refrigerator, which, after a few adjustments, is doing an amazing job keeping frozen things frozen and refrigerated items cold in the upper 30s range. (We had to reduce the cold setting as it was actually too cold.) I hope management reads this and appreciates that you have many terrific people at your location. read more

Camping World - Bartow - Contoure 10.7 cu.ft. RV refrigerator - RV Dealers Near Me - Bartow, Florida

I was struggling to find a part for my camper. I didn't want to take a chance and make a mistake, so I contacted Camping World. I spoke with Kelly Cunningham in parts. She guided me with finding the location (on my camper) to find the sticker for the correct part #. I was lost on my own! Thank YOU Kelly for the wonderful and easy experience! read more

Horrible customer service we are currently shopping attys to help sue them..waiting over a month for word on my ac being fixed and they refuse to return my calls... read more

Management in Service Department, following through with promised calls, emails, professionalism and many more issues.......

CAMPING WORLD is the worse place ever to not just buy an RV but to expect them to take care of issues afterward. Here's an example..the vent above the stove was not caulked at the factory so rain came in ruining the back splash. We were told we were at fault!! How is that?? Had our camper 8 weeks and did nothing. Autumn who works at Dothan CW is terribly inappropriate for a job that requires human interaction. Issues are still not taken care of even with a second trip and weeks of waiting. Out and out lied about issues being fixed and now there are more issues at the same area. NEVER will go in CW again . read more

PAID $1100 FOR "SERVICE". THEY WRECKED MY POP-UP. We brought our 2022 Forest River Rockwood Pop-Up to this location for warranty work. We also had $1100 worth of additional services done at that time. When we came to pick it up, we discovered one of the bed supports was crushed. (I figured it happened when they used a forklift to move the RV while the Beds were set up, despite all the warnings in the manual NOT to do that!) Despite "Jessica" initially agreeing to have us bring it back in, our service Rep "Julia" refused to see us. She tried to claim it was pre-existing damage, despite damage to both the frame AND the pole! (Surely their service techs would have noticed only one of the two poles on that side fits in that bracket now?! And they just "magically" knew to put those two together rather than mixing them up if it were pre-existing?!) She even trotted out the manager who kept repeating "Probably's Not Proof!" over and over again like it was somehow a magic get-out-of-jail card just because I didn't have... video evidence of them using the forklift, I guess? The stupid part? I got it repaired somewhere else for under $100. They took a customer who had already spent $1100 with them, and gaslighted me over $100 in damage. Document EVERYTHING and take pictures of your entire RV before you trust these petty people to do any work. Better yet, just go anywhere else. read more

Camping World - Bartow - The Damage that could have only been done with a very small vehicle, like, say, a forklift they use to move the trailers around... - RV Dealers Near Me - Bartow, Florida

My experience at camping world was probably five stars with our salesperson. 2 years ago. The product started filing apart. We have a 2024 Forest River Ozark and everything has gone wrong with it. So I checked into the extended warranty that we had and it covered everything we've had when we first got it. No cable attached to the back of the box you can't. You cannot detect that through a walk-through. Next we had behind there ended up being a pinhole leak in one of the water lines and it started getting worse that we didn't know and started filling up with water around the shower and started going out of the siding. That's how we found out we had a leak. Next the door the barn door for the bathroom kept falling off the hinge so couple days we let it off. It soaked the water up off the floor so now the door is ruined. Next is the refrigerator we have to mainly defrost a new refrigerator warranty covers that and I was told all I had to do was pay the guy to come out and assess the situation and now they want $500 for delivery. I told him no thank you. Next the couch both the leg rest are broken. The handles broke and then a spring sprung on one of the seats. The hinges underneath the bed broke. The floor in the kitchen is turning yellow. The floor in the bathroom is turning pink. The stabilizer on the rear of the trailer is broke. So overall I would never buy a Forest River Ozark again. I would not put. We put 15,000 cash down on it. Do not put that much money down on the product. They overcharged us on the interest rate. We got that back and the extended warranty didn't even help us. So by experiences this is our fourth trailer of different brands. This is the worst so I guess we're stuck with it and down the the road will probably redo the inside and just live in it. Camping world did not help us one bit read more

George M. 2017 Newmar Dutch Star 8,500 miles. After a completely horrible and extremely expensive experience with Camping World Bartow, Fl (see lengthy review dated 7/30/23) I had the good fortune to find Creative Coach in Lakeland Fl. These folks run a "Top Notch Business". They are friendly, honest, experienced and do what they say, when they say at a very reasonable price! Nicole, at the front desk, is amazing! Creative Coach performed everything Camping World screwed up flawlessly. Folks, save your time, money and aggravation by taking your rig to Creative Coach. I will be a customer for life! DON'T MAKE THE SAME MISTAKE I DID!!!! Contact Nicole at 863-984-3439 / 888-234/3439 read more

Can not respond honestly. Lie to the BBB claim customer hostile when complaints go above there office to headquarters after they held my trailer 4 months with no repair to the siding. Refused to fix after I complained Kindly corporate reached out without a address to respond. I will continuously post about my experience to be called a liar, hostile, aggressive because I complained up the chain with no action. Then to be told they had the parts (siding) available to pickup. The service manager still refused to fix my trailer after 5 months yes they refused with parts in hand. Camping World policy is Urinate on a customer's back and tell them it is raining read more

Terrible customer service. Took our RV in for an oil change and to address a couple other things . ThEY had it for 13 days . We had to contact them while it was there because we were getting no updates . They said it hadn't even been looked at after being there for 6 days . We went to camping world on that 6th day and they claimed parts had been ordered but another employee looked up our info on their computer and that's when we were informed that it hadn't even been looked at . And older woman at the counter jumped in and she was the one that said it had been looked at and parts were ordered. 6 days later after we had to keep calling because we were going on vacation in it on the upcoming coming weekend and they still had it. The person said that they changed the oil but did nothing else. We paid for the top warranty when we bought our RV and they claimed nothing was covered. Then what freakin parts did they order? What a joke they are. Their 2 star rating suits them. We won't be back and as we travel we will definitely tell fellow RV camper not to go to Camping World. We were warned but since it was close to where we live we went there for the service department. But we should have listened to what people had told us. They were right. Do not go there . They are a complete joke. Never felt with crap like that before with any vehicle I've own. As expensive as RV's are,don't risk it. Stay clear of Csnping World. We'll make the 40 minute trip to Tampa,Lazy Days from now on. Not worth the risk. Update... Things got worse. We were loading the RV that camping world had for 13 days for a simple oil change and found our pantry door broken. My husband then informed me that when he pick the RV up it wouldn't start . I did not know this until yesterday when he called camping world complaining. They actually had to jump the RV. Why in the hell was the battery dead???? They apparently told him that,yeah they had to jump it while it was there for the 13 but did not tell my husband that. They just let him get in it and when it didn't crank that's when they told him. This is a 2023 RV and it 2024. How in the hell was our battery dead ???? What a joke this place is. DO NOT GO THERE FOR ANYTHING. You pay a lot for an RV and this place trashes your huge purchase. They told my husband they could change the battery when they already knew what was going on. Remember,they had it for 13 days already. Why would he let them do more damage? He went to auto zone and changed the battery that should not have been dead in the first place. Stay clear of Camping World. Take the time to drive a little farther to an RV business that take care of customers and doesn't take advantage of them. Negative 5 stars is what they deserve. Another update. Now our radio doesn't work. Everything was fine with our RV. All we needed was an oil change. Our RV came back with a dead battery damage pantry inside now our radio doesn't work with our air conditioner. What a joke. I'm pretty freaking pissed off right now. I'm beginning to think after what happened to me and my husband and looking at other reviews that this camping world in Bartowpossibly does things to make you have to bring it for expensive repairs? Not sure how this stuff happened to the RV when we had no problems with our brand new freaking RV. I hope this place goes out of business. read more

Not trustworthy. Hidden extra charges ! Get detailed estimates and shop around and compare against other places

Thank you Misty for all your help & kindness through the buying process of our Timberwolf tiny home! We loved your knowledge of the unit and time you spent with us. We will send anyone who's interested in one your way. read more

Carl took time out of his day to show us around, knowing we weren't financially ready to purchase today. we now know what we are looking at and what we need for our purchase. will definitely be back. read more

Carl was super fun to look at RVs. Very knowledgeable and showed us lots of options. Didn't buy one today but will likely be back.

I must say our sales rep when we bought the RV was a great experience. However, on our first trip out we noticed the refrigerator had no plastic holders for bottles on the inside door. All were missing. Two months later we cannot get anyone to return our calls and remedy the situation? Very disappointed that they started out so well and now? Not sure I want to take our trailer back for a recent recall either, read more

Carl was informative and showed us campers within our budget. All information was clear and explained to us. Thank you.

An experience so bad, I honestly don't even know where to start. After driving 10 hours to Gander in Bartow, FL to pick up the brand new camper we had placed a deposit on, we were made to wait 30-40 mins (even though we had an appointment and they'd known for a WEEK when we were coming). We had our own financing and insurance already on the camper....so we just needed to do our inspection, give them the check, and complete any additional paperwork before hooking up and heading back to NC. Upon inspection of the NEW 2021 Forest River Sabre 38DBQ (last 4 of VIN is: 7194), we found multiple factory defects and damage on the inside and out. It was clear that Gander hadn't done the inspection they were charging us $499 for on the bill of sale. The awning had never even been rolled out per admission from the service tech as damage to one of the awning arm channels that bolts to the camper was revealed. There was molding lying in the floor off the wall next to the slide, broken molding hanging loose from the ceiling, and a dark caulk that was on the floor and carpet in the bunkhouse. There was water damage and 2 soft spots by the fireplace and a screw that was raised under the linoleum in a high traffic area. There was a bulge/potential delamination at the lower corner of the bedroom slide, and 1 side of the sofa in the living room didn't work (the sofa has the vibration, heated seats, lights). 2' x 1' of the decal on the left side of the camper was, also, damaged. Heading back from inspection, we were almost ran over by a forklift driver. Shout out to the service tech that drove us to the inspection on the golf cart...his yelling was the only thing that got the fork lift driver to stop within inches of hitting the cart. One would think at this point the manager would step in.....but you'd be wrong. Our sales rep continued to try to push the sale when we told him the issues. He brought in a manager from the service department to explain how all our issues were minor and "quick fix" and that we could file a warranty claim after we completed our sale and just give him a week to fix the more intensive ones (remember we are from 10 hours away). The sales rep (Mike) offered to show us some other campers on the lot and made a point to let us know he was missing out on other business by taking more time with us. I was floored that was even verbalized since it was the sales rep and Gander that dropped the ball. We never saw the gutless sales manager even after we expressed the time had long passed for the need for the manager to come out. Mike did bring out a guy from finance as we were discussing getting our deposit back, but it was, also, in the name of trying to pressure the deal. The guy from finance was smug and completely unapologetic. We made an appointment with Lazy Days in Tampa from the waiting area at Gander during one of the periods we were left waiting. (We were at Gander from 10 am-after 3) We left Gander and drove straight to Lazy Days. During the hour drive, Bradley (our Lazy Days sales rep) let us know that he would be happy to stay later if needed since they closed at 5 so to be safe and stop and get food since we'd been dealing with Gander for so long. He listened to what we were looking for, asked very pertinent and knowledgeable questions, and started sending us models to look at online on the way. While on the phone with us, he went out on the site stepping into the models to help narrow the search down before we even got there, and he told us, "I think I just found the camper you're going to choose". When we arrived, he was prompt, every member of the Lazy Days team acknowledged/welcomed us, and he had a list of the top picks ready and waiting. We picked the second camper he took us in.....which just happened to be the one he said he thought we were going to pick. Finance stayed late to help us (since it was a Saturday after closing time). Bradley and the Lazy Days staff anticipated every need/question we were going to have. The attention to detail was such a marvel and contrast after the experience earlier in the day at Gander. If you're looking for bend-over-backwards service, respect, and professionalism, just save yourself the time and headache and just START at Lazy Days. We wasted a lot of time and close to $1000 worth of fuel and hotel rooms dealing with Gander. Pictured is the RV we bought at Lazy Days from Bradley less than 2 hours after we pulled out of Gander's parking lot. read more

Camping World - Bartow - The camper we purchased at LAZY DAYS in Tampa after a horrible experience at GANDER in Bartow. Thanks Bradley! - RV Dealers Near Me - Bartow, Florida

Such a friendly environment right when you walk through the door. You are help so quickly. We didn't know much about what we were looking for but thanks to Misty who helped us with amazing information and showed us around. She was wonderful! We will definitely be shopping here again. read more

Refused to replace an Air Conditioner that was under warranty and we waited months to receive. We ended up replacing it ourselves because we could not wait that long, in the end they would not provide us the other unit or a credit because we did not keep the unit they were going to trash anyway. Absolutely terrible experience from the time we bought this brand new 2021 unit from them. Not only did we have to wait almost 2 months for a new door that was defective off the lot, then they refuse to cover a warranty on our a/c that didn't last a year. Find another dealer. read more

Carl did an outstanding job explaining pros and cons comparing 5th wheel & class A. We enjoyed the experience & help. Rick Forsythe read more

A Cautionary Tale Purchased a new RV at the Tampa show in 2020. Just as the COVID-19 was emerging in the news. The sales process was finalized at Gander in Bartow, Florida. The sales portion went fine. But, then as we transferred our belongings from our old RV into the new one, I noticed a few issues with the quality and workmanship of the RV and let my Service Advisor at Gander know that same day we took ownership. She was helpful and sent a Tech out to investigate. Some minor issues were handled right away, other issues I was told by her that Gander needed to go back to Heartland for warranty approval and order materials. One in particular was a scratch on the shower door that likely happened during installation or sales preparation. At any rate, so after showing my Service Advisor a picture of the scratch, she said it would take a month to get the new shower door delivered so they could install it. We were leaving Florida the next day, so I told her that I would have it warrantied at my final destination. Then COVID-19 hit with full force and everything shut down. When I finally got the RV in for repair at a different shop, now Camping World. They submitted the scratched shower door (among other items) for warranty approval. Heartland denied the warranty for the scratched shower door saying that Gander should have taken care of this when I bought the RV. So now more than 7 months later, I went back to my service advisor at Gander. After several emails back and forth, she told me that Gander of Bartow would not fix it. And the reason was because they (Gander) did not log it into their system as an issue! Even though my Service Advisor remembered the issue from back when we first identified it to her. I was obviously very upset. And had to cool off before writing this review. It's a relatively minor issue, but the fact that my Service Advisor and Ganders' management would not recognize they made a mistake by not logging this in their system, and then not work with me to "make it right" just shows they are not a company you want to deal with. But if you have to deal with the Service Department at Gander of Bartow Florida, be sure to have everything documented. Because my Service Advisor and her "Management" as she called them, in my opinion have no integrity. read more

Camping World - Bartow - Shower door scratch - RV Dealers Near Me - Bartow, Florida

This company gave us the run around telling us false information also registered my camper to Florida but the registration and title are made out to Allentown mass which is not even a real place read more

Amazing experience with Carl C. very informative and super friendly. Would absolutely recommend. Super friendly staff as well! read more

Comment by Good S. of Gander RV & Outdoors of Bartow: Thank you for your review Robert. We are sorry that you had a negative experience. We understand that it can be quite inconvenient and frustrating that certain locations can only order certain models, and there are various reasons as to why that is done. We are constantly working hard to improve our service and customer experience. Please email us your contact information and description of your issues to csteamgo@ganderoutdoors.com and we will do all we can to turn this around for you. The above is all you hear from Gander Outdoor/Camping World on any bad experience, then you email them to give them them chance to turn it around and give them the opportunity to make it a better experience and you never hear from them, just like their sales people. Its a joke message is what it is, can't take anything they say seriously. read more

Never bring your coach here for service. They will rob you blind. $195 a hour to put silicone around your coach. I run a Toyota dealership that only charges $140 an hour and they work on motors and transmission. These places wonder why they get such a bad review. If you buy a RV. Call your guys that come to you. They only charge $120 a hour and you never have to leave your house. Said reality the managers don't even call to make sure there isn't something they can do to make it right. Plus you have to make a appointment to put up your coach that they say is ready. Very disappointed!!! read more

This place is your typical business where the people in charge don't like to help and the employees don't care and don't don't know anything. Try calling and you get BS excuses and lies about calling back and etas are a total joke. Ever heard of a place that takes an average of a month to get a quote? This place has you covered if you want slow and bad service. Not to mention they overcharge for just about everything. Glad to see they are getting hit with some good lawsuits finally. Careful leaving your property with them anymore. Edit: save your copy&paste response for someone who wants to still deal with your crap read more

I seen a lot of nice RVs I'm looking for. Our sells rep was awesome my sister is buying one today. It is really nice

Recently tried negotiation a deal on a used class A RV. The salesman just basically talked down basically with a rude tone, acting like he personally owned the RV's. Would not recommend this location, or salesman Ron. Had he been polite, i Probably would have came in and purchased it at full price. read more

From 7 days after purchasing our Salem Cruise Lite we have had mostly unsatisfactory customer service from the service department. To get a call back is almost impossible so I typically have to drive there to get issues somewhat handled. Our a/c was making a lot of noise, so when we brought in our TT for other warranty work over a month and 1/2 ago, we told them about the ac. When we picked it up, the night before a trip, they hadn't even looked at the ac, the service advisor forgot to mention it to the tech! So we took it still making noice but working. The noise continued to get worse so my husband climbed up there to take a look. A bolt was missing and based on the fact that there was no marks in the whole at all, it would appear it never had a bolt holding one side of the compressor down. The whole thing was leaned over and the fan inside the compressor was running against the edge as well as the copper line pinched. Luckily he could straighten it out enough to avoid more damage and allow us to continue our trip. When we came back we stopped at Gander of Bartow and they had us send pictures and videos and would get the process started. It has been a month and dozens of calls and we've had nothing done and no update. With plenty of things I'd rather be doing on a Saturday, I will have to drive there to get some type of answer that will likely result in a lengthy delay and more headache. We were cautioned about dealing with Camping World and how horrible their service was, we should have listened!! read more

This place is an effing joke! Never go here, they take months to order parts, take your money on a warranty ticket and don't want to refund it, they lie continuously and refuse to return phone calls! Amber and Tim do not know how to offer proper customer care and just say whatever to get you off the phone and thats after waiting weeks to finally get them! Most frustrating business transaction I have ever made! Again, never go here! read more

Carl Come was amazing. As a salesman he catered to our wants and needs, not his. He was very friendly. Carl was honest, and very knowledgeable. Would recommend him to anyone who is interested in getting an RV. read more

Loved the great customer service! Had a issue that I bounced around a couple places in order to get a fix. No one seemed able to help me in the area, was able to find you guys and Allen was a huge help in getting my solution; fast and easy. Highly recommend him to anyone needing help. A welcoming and friendly establishment with above and beyond staff. Stay safe out there! read more

*** Updated review 6/9/22 I have changed my review from 1 star to 5 stars due to the following; I rec'd a call from the General Manager, Rodney yesterday. He was very nice and stated that he wanted to resolve this issue for us. He offered to have someone come to our home and repair the damaged sofa bed. Today, Ossy, the gentleman that does the upholstery repair drove in from Orlando and made the needed repairs to the upholstery and they look terrific. He did an amazing job. Thank You Rodney and thank you Ossy for getting this done for us! We truly appreciate your assistance in this matter. ***Previous review; read more

I came here to kill a little time while waiting on Legoland to open, I was told that the camping store in Bartow was impressive, well although I spent quite awhile here it was more about killing time than the store keeping my interest. The store itself is pretty organized for the most part but the vacant sales offices surrounding the merchandise is mostly filled with over-stock and looks cluttered in my opinion. I did find it somewhat surprising that I was able to spend more than an hour and a half walking the aisles and never once was I approached or spoken to by an employee. I did find a few odds and ends to purchase and upon checking out it I finally got some attention from the checker - I was offered to extend my Good Sam membership even though it was less than one month old and was solicited to get a credit card and receive twenty-five dollars off of my twenty eight dollar purchase which I politely declined. Unfortunately for me my experience isn't something I'd be willing to repeat anytime soon. I am a little surprised how the camping stores differ so much from location to location... read more

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So we purchased an rv from gander in 2019 and it spent most of the 1st year there waiting on parts. So we finally get it back I. February if this year. We out with trailer this on Friday was 3.3 miles from Gander when we had a flat called then to see if someone could bring a tire wrench because ours didn't fit and the service advisor (some chic) said no they didn't have anyone who could bring a tire wrench to us. So we waited 3 hours so our daughter could get off work go to our house and get the wrench. We got the tire changed and stopped in with her following us to make sure all ok and the guy my husband talked to said "I could have came out with my truck I have all the tools in there and I was just sitting there". That's would have saved us 2.5 hours of waiting. They have NO compassion of stranded customers. DON'T purchase or service your RV's there go elsewhere read more

Carl C. Went out of his way to make sure our time was well spent. He interviewed us before going out to the lot. Once we got out to the lots our discussions were more about how what we were looking at fit our needs than any high pressure sales read more

Carl Come was immediately inviting as soon as I walked into the building. My entire visit, he was very knowledgeable and respectful. He was dedicated in helping me find exactly what I was looking for. Thank you, Carl C. read more

Came in to check out small pull along campers. Carl took us to see exactly what we asked for. Gave us pros/cons of each, along with comparisons between the different models. He was knowledgeable, funny and so very helpful. Would highly recommend. read more

I had to go back today for rework of a job done yesterday. This visit went well. In fact, this visit went better than I've experienced here before! Apparently there was some type off communications mix up yesterday so things didn't come out as I originally expected. But today, however, is a different story. Today, the real issue was understood, a solution identified, and a vital part was located in-house. Result? My issue first identified in November when part was ordered was fixed. Today, I'm a happy camper... pun? read more