Raegen was the Best coach/trainer for me! I've been training once a week for six weeks and she is…read moreknowledgeable and patient. She is there to train and not talk about other issues outside of training. This Gym is Lucky to have her!!!

They were not honest and had me sign up for a membership under false pretenses. I was under the…read moreassumption that I was signing up for personal training. When I said I didn't want the training and was not coming anymore they continued to charge me. I called and they said I didn't quit my gym membership properly. Paramount acceptance has been charging me $520. A month for over a year and I need this to stop! I am not rating the any stars

It was the perfect time when I started OTF! There was a promo for unlimited one week! I went pretty…read moremuch 4x to get the feel of the classes, coaches, and people! I ended up with the Elite membership going twice per week and paid the additional class for quite some time... During this time I was going to PT for runners knee. After doing the rower, my runner's knee healed on its own! The coaches are great! They will ask if anyone had any injuries and help you adjust to any workouts. In 7 weeks I dropped two sizes! People around me saw the results and asked what I was doing... All I did was send them my referral link. ;) As long as you focus on yourself and goals ... it's not so bad! It can be intimidating at first and a lot to learn all the verbiage and the structure of the class. Just show up and keep going. All the coaches are great here! Don't feel bad for going at your own pace! I don't. ;) Love the perks of a membership! You can go to ANY location with no extra fees! There's only a few that will charge extra.

I've been a member for 7 years and have always arrived early to get a corner on the tread. My…read morehusband and I were the first ones(besides staff) at the studio. Once they unlocked the door to come in Kylie said we couldn't get the corner tread because she had already signed someone else on the tread. I proceeded to tell her that we were here first and she said that Rachel likes that tread and has to start there because she's claustrophobic. I told her well there's three other spots she can start on a corner. Kylie just said oh well, where would you like to start? I'm a big believer. Get there early if you want a certain spot. The staff shouldn't be saving a tread for anyone. Coach Julie is an amazing coach!

BUYER BEWARE: Don't believe the "paid" Reviews I already informed Emily I would be leaving a review…read moreso in Scammer form I'm sure they will respond & pretend they do NOT know me. SN: I never utilized the gym or the app, meal plan NOTHING & Emily was like "Oh Well" The SCAM is advertising on social media a free 6-week workout (to imply they are allowing you to try the gym out) There's NO 1-on-1 it's a group smh. But in All actuality it's a money grab. Mike (the owner) is cool but after I spoke to him & Emily, I left the SAME day called back & said "Never mind, I don't feel comfortable with paying $150/mo and I need my money back on my credit card". REMEMBER it was the same day &They basically gave me the run around even after I returned their key fob. David (who claimed to be a co-owner) stated I would get a refund but the day I returned the key fob they said David is NOT a co-owner as he stated to me on the phone AND he no longer works there. When I asked why he no longer work there Emily stated verbatim "because of reasons like this, giving customers misinformation" WOW! I have recordings & receipts. I HATE I GAVE THESE PEOPLE MY SOCIAL SECURITY NUMBER.

They will bombarded you with emails and calls multiple times a day just to get you in, like if i…read moredidn't answer I'm obviously busy. If you can't respect my time I won't be going.

They will not provide 7 day pass for 13 year old child…read more They tried to cancel my discounted membership from BCBS and start new membership at higher cost

Wish I could rate them a zero! DO NOT, I repeat...DO NOT sign up for a Personal training contract!!…read moreThey make it impossible to cancel it and it's not even worth it! They also don't tell you it's a 4 month commitment and management will evade you to avoid canceling it! Im still waiting over a month for a refund from them and have continually been getting charged! Had to go to my bank and change everything to stop them from taking money out, over $1000 in just one month! I filed fraud charges and a complaint with the BBB, stay away!!!

I enjoyed this establishment at first. Great energy and music to work out routines. But it didn't…read morefit my budget/schedule needs, so I decided to cancel. or did I?????? The gym is only open for certain hours of the day. I called to ask when I can step into the establishment to cancel my membership, and they said, "Do not worry, you no longer need to come in person to cancel your membership. We can do it over the phone." Was it handled over the phone? It's been 3 months now, and my membership HAS NOT BEEN CANCELED!!!!! An employee called today and asked why I haven't been in for six months? Why, you ask? I HAVE BEEN TRYING TO CANCEL! I WAS TOLD MY MEMBERSHIP WOULD BE CANCELED BY NOW!!!! WHY IS IT NOT CANCELLED??? I was told the owner is on vacation, so even if I were to go in person to cancel my membership, I can't. SCAAAAMMMM Sign up at your own risk; let's see how much longer until my membership is canceled. And yes, they have been charging me!!!!!

I was erroneously charged for a missed class (twice) through classpass because the check-in iPad is…read moreincredibly unreliable at this cypress location. I have communicated for over 6 weeks over email with the owner and they have claimed to fix the issue but never actually issued the refund that they owed me. Once they were pressed, they sent an email saying they canceled my membership which, 1.doesn't resolve the issue and 2. Makes no sense because I'm not a member and I attend through classpass. I can't tell if the owners are shady or genuinely don't understand how to run a business but I gave multiple opportunities to remedy the situation and they never resolved it. This review is specifically about the management/owners of this cypress location.

This place steals money from you! My daughter had a membership there years ago and they had…read morerequired my card information as a "backup". She canceled and moved her membership to another location and the asshats here decided to start charging me. I've called, emailed, disputed charges and they continue to steal. Not sure if I should call the police or take them to court. Avoid these scammers at all cost!!!

I LOVE THIS PLACE!!!!! there's five reasons why I make that statement…read more 5: 24-hour access. 4: Each sauna reaches up to 130°. Plus, you get all the amenities of being in the gym, But in a private setting. 3: Very clean environment!! Sauna are wipe down after every use if not by the client by the staff. 2: Showers and lockers are provided for people like me that work out prior to going into work or during my lunch break. AND THE NUMBER ONE REASON!! Danielle & Shanna and the rest of staff they greet you with a smile, answer any questions may have. I will recommend this place to anyone and everyone. Thank you,

This is the 4th bootcamp I have done in the area and so far it has been the best! Kris is…read moreenergetic and motivating and still manages to workout with all of us in his class. For those who want more cardio, this is definitely the bootcamp for you. He also offers a 25 min run prior bootcamp at no additional charge. Classes are 6 days a week! WAAAAHOOOOO! More for your money with one of the best trainers I have ever worked with.

You simply can't understand what a "full-body workout" means until you come to one of Kris'…read morebootcamps. No matter what fitness level you're at, it is guaranteed that you will work hard, and you will feel the results! The class pushes you, but allows you to work at your own pace. I personally can't attest to achieving any weight loss goals as I use these classes to supplement my regular workouts, but I've heard from multiple people that with continued participation, they have lost tons of weight and have never felt better. If you want to know what it feels like to be in tip-top shape, come out to one of Kris' bootcamps now - getting fit isn't easy, but these sure make it a hell of a lot more fun!