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6 years ago

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Amy W.

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6 years ago

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6 years ago

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8 years ago

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Orangetheory Fitness

Orangetheory Fitness

3.3(62 reviews)
3.6 mi

I missed the class window start time by 40 seconds. Literally 40 seconds and they denied me into…read morethe class I already booked. They have a 5 minute late window and I was 40 seconds late due to traffic during rush hour. After explaining that they still would not let me in. Then the front desk told me they charge their members a late fee as well.I am a member and I pay 80 dollars a month. This was my first time late ever. I already pay $80 a month, then you deny my entry to a class I pay for a booked already and then wanted to charge a late fee on top of that. Also, after cancellation of my membership the front desk then told me I would still be charge one more time for next month. Their customer service is horrible. Their goal is to not help you improve, but to get every dollar from you possible. The trainers are nice and that's about the only good thing at this place.

I used to be a member at OTF ALIANA, I hadn't been to OTF in a while so I thought I'd give it…read moreanother try at the Sugar Land since it was closer to me. I booked 4/3/23 & canceled the same day because I had a last minute business trip pop up. It was well within the timeframe to cancel without penalty. My appointment was supposed to be for 4/4/23 at 6:15 am. I checked my Amex Platinum account this afternoon and saw that they charged me $28. I called to see why I had been billed, and they said because I didn't cancel which was an absolute lie. The person that was working in the evening of April 3 did not do their job. This place needs to do a little bit better at training and customer service. The young lady that I spoke to today so that there's nothing that she could do. Orange Theory is known for this as I have many friends who are or have been members. I would try another location. I will take my business back to the Aliana location.

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Orangetheory Fitness
Orangetheory Fitness
Orangetheory Fitness - Finished a 50 upper body strength class then did 30 mins of a run/row workout during hell week right after

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Finished a 50 upper body strength class then did 30 mins of a run/row workout during hell week right after

Vive Fit - bootcamps - Updated May 2026

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