I have an older home and was having a difficult time finding some old style hinges for my kitchen…read moreremodeling project. After searching relentlessly online and in all the huge home improvement stores I decided to stop by Johnson's and just see what they had, they ended up having the hinges and everything I needed at a great price and the staff are super friendly and knowledgeable. I had ordered so many hardware parts online that didn't fit and wasted so much time and money going all over the Inland Empire and even OC looking for these parts. I couldn't believe the little hardware store in my town ended up having them the whole time. I felt pretty stupid for not visiting here first but now I know to just skip all the run around and come here. Since then I've become a regular at this store. Most smaller mom & pop type stores have way higher prices than the big box stores but not here, the prices are good and I always find what I'm looking for. I totally wanted to give 5 stars but I had to take off one star for the parking situation, it's parallel street parking only. If it's a busy time of day then there is no parking close by and I have to either skip it and come back later or park way down or across the street. I've also gotten trapped in a space with idiots parking too close in front and behind me. Besides the parking deal everything else here is 5 stars. I'm a biggie on customer service and this place blows all others out of the water. They're great.

It's getting hard to support your local independent retailer these days. I went in looking for a…read moresimple sprinkler and they were from $23-$60. I went over to Walmart and found exactly what I needed for seven dollars. I know some people complain that Walmart puts too many independent retailers out of business, but there certainly a need for Walmart in our local communities when prices are so far apart.

I always try and support Ace over the big box store. Yesterday I wanted some advice on a…read moremodification on my bike. My saddle bags were scraping against my rear tire. Adam, a Supervisor came outside where my bike was and made a suggestion to remedy my situation. You can't put a price on that type of customer service. Thank you Adam!

El otro día cuando estaba en la tienda ocupaba un poco de ayuda encontrando unos tornillos para…read moreremplazar unos que tenía ya malos. La Cynthia Rocha me ayudó muy rápido en encontrar los tornillos que ocupaba.

I came in mid day with a coconut soda in hand and a backpack full of engine parts in need of bolts…read more Right off the bad an elderly man behind the counter starts telling me off for having a backpack, telling me I can't have it in the store. Now I understand the rule, but I'm clearly here to buy some bolts and I've got the means to pay. The whole store is empty and I'll need someone with me anyway to find the right bolts! But like some autist this old bugger just tries to tell me to leave the pack, with the parts, out side?! Buddy I'm here to get matching bolts!

Great customer service, readily available and knowledgeable employees. Good selection of product…read moreand not overwhelming.

Very helpful workers. The place is well organized and they all knew where the stuff I needed was…read moreexact location. A++ for all of them...

1 stop place for hardware you need. We work on ground equipment at the airport and it has…read moreeverything we need to get our job done.

ill admit this place has literally every nut/bolt/spacer/rope/chain/material/electrical…read more.... basically anything you could ever imagine. i love this place...... but i despise some of the staff. if you ever come in and actually need help, do yourself a favor and look for the older 50+ white dudes

This place has everything! I needed a replacement switch for my 39 year old table saw, they had…read morethem in stock. But the always have everything.

I absolutely love this place! All of the staff here are SUPER friendly, helpful, knowledgeable, and…read morecaring. I've purchased many items from this place and I can always find what I need. The prices are fair and you can always count on the staff to go above and beyond to help you find what you are looking for. Stop on by because you will definitely enjoy your visit. To management, keep up the great work on hiring great staffing.

Absolutely LOVE this home center! We came here after we couldn't find an adapter for our sprinkler…read moresystem. Guess what they had & more. We walk the aisles and found so much neat stuff from gardening to camping to tools & hardware. The prices are reasonable & quality is excellent. The staff were very friendly and welcoming from the entry to checkout. I would definitely recommend this home center for all your do it yourself wants & needs. We will be back as they do repair to our screens for the RV.

First, I want to note that I truly enjoy Harbor Freight Tools, and this feedback reflects only this…read morespecific experience--not the 99% of positive interactions I've had at other locations. Our company is outfitting technicians with toolboxes that include approximately $3,000 worth of tools per set. This is our first time doing so, and I was hoping for some guidance from the Fontana team. Upon arriving at the store, I met a very helpful floor associate who began pointing me in the right direction. Given the size of the order, I asked whether I could leave my list of items and have someone follow up with me in the next few days. I assumed that a $3,000 purchase--and the likelihood of future orders of similar size--might be of interest to the store. Unfortunately, a female employee interjected abruptly and stated, "We don't do that," followed by, "We do not do your personal shopping." While I understand store policies, the delivery lacked empathy or acknowledgment of how labor intensive it would be for one person to locate roughly 50 items on their own. Because of this interaction, I decided to take both my current business and future purchases elsewhere.

If it was not for the manager saving the day I would have given one star as this HF did not want to…read morehelp a customer out until I got a hold of Rudy. So, for months now I have been waiting for a new popular tool (like everyone else) to be back in stock at my local HF stores. Since there was a big discount for a brand name tool and me being an ITC member I wanted to grab one while the ITC pre-sale was on before going to the regular customers next week. So, I called my store in Chino Hills, then Chino, Montclair and finally La Puente trying to see if they had one in stock. None of them did but La Puente said Fontana had 3 pieces in store. So I called the store to verify they had one and the employee that picked up the phone confirmed they had at least one on hand. I asked if he could put my name on it and I will make the 31 mile trip one way in traffic to pick it up. He told me it is first come first serve and will not put my name on it. I asked to talk to a manger and he mentioned the answer will be the same. I waited 5 minutes and called back hoping to get someone else and the same person picked up the phone. I could not talk him into it. I told him I am not going to drive 31 miles in traffic one way to find out it was sold before I got there. The employee was not rude but did not seem to care if I came in or not. Over the years I have not had another local HF have an issue holding a tool so I can come and pick it up. So, I ended up and called HF corporation in Calabasas to voice my frustration. The customer service agent was not sure why they would not hold it for me but mentioned she could not call the store to ask them to put it to the side. So about 30 minutes have passed since my second call to the Fontana store and I decided to call one last time. This time a different employee picked up the phone and was more than happy to get me the store manager. I explained to Rudy what I was trying to do and he ended up and personally went and got ahold of the tool and put it to the side for me. 1.5 hours later in traffic and I was there picking up the tool. I want Rudy to know that I really appreciate him helping out where the other employee would not. For that reason, I am giving this store four stars. If I did not have an issue from the start this would have been a five star review. For the store it should have been no big deal to put it on the side with my name on it since I would have left right away. Even if it was for a hold time of 2 hours. For me it was a 2 hour and 45 minute round trip so I really should not have had to deal with the issue the first two times I called in. If this is a company wide policy not to hold a tool for a customer then it needs to be enforced across the whole chain of stores. If this is only with the Fontana store you might want to reconsider for future customers. Thanks again Rudy!